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Business Profile

Electronics and Technology

Alpha Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Does this mean that this is now resolved with the company in my favor?

    Business Response

    Date: 06/06/2024

    We acknowledge the receipt of your communication regarding your recent experience at our store. Please accept our sincere apologies for any inconvenience and distress caused during your visit.

    We regret to hear about the complications you encountered with the phone case and other items that were added to your purchase. It is disheartening to learn that our service did not meet your expectations, and we take your concerns very seriously.

    Our goal is to ensure every customer receives courteous and professional service. The issues you described, including the improper fitting of the phone case and the perceived pressure to purchase additional items, are not in alignment with our standards. We deeply regret any undue stress and confusion this situation may have caused, especially given the urgency of your schedule.

    Please be assured that we are conducting a thorough review of this incident and will address the conduct of our staff to prevent any recurrence. Your feedback is invaluable to us in improving our services and ensuring that such incidents do not happen in the future.

    We understand your frustration with the difficulty of reaching us post-transaction. We are currently enhancing our customer service protocols to ensure better accessibility and responsiveness. For any further assistance or to discuss this matter in more detail, please contact our customer service team directly at ************ or via email at  **********************************  

    Thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your confidence in our services.

    Respectfully 

    Business Response

    Date: 06/21/2024

    Dear Really,
    Your dissatisfaction is not reflective of our standards. We're deeply sorry and committed to resolving this matter urgently to improve your experience. We are sorry you feel that way, our company will gladly help you with the issue. Our customer service representative will assist you with making things right, please send a copy of your receipt to ********************************** or call our customer services line at **************.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents bought me Alpha Bluetooth Headphones from this store for $499.99 somewhere between August 1-3 2022. I wrote to the company the email asking about the refund yesterday since I found the headphones to be uncomfortable. They informed me that their store doesn't do refunds. I looked at the laws in the state of Nevada and saw that sellers are required to provide the refund within 10bd if the item looks like new. And it is, I haven't used it. I messaged them asking about the state law but they didn't respond to me

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/17) */
    We are sorry you feel that way and deeply apologize for your negative experience related with your purchase at our store. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. If you are not satisfied with your purchase, we can send you instructions via email on how to exchange the product. We are happy to work with our customers to make sure they are satisfied. Our customer service department will assist you, please feel free to reach out to us directly at ***************@gmail.com.

Alpha Electronics is NOT a BBB Accredited Business.

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