Business ProfileforBluetti Power Inc

Purchased a Bluetti AC180 power bank from the Amazon site and had shipped to ******* to then have shipped to ****** due to the Lithium battery. Received the power bank on Friday April 26th, removed from the box (no damage to box or device) went to ********************** it on and it was dead. Plugged it in to charge, still would not turn on. Found forums that suggested using solar to charge. Still wouldnt charge or turn on. Sent email to Bluetti customer service and got response from Anson in the *********** who believes Alaska is an island in a foreign country asking us to ship back. No. It was $319 to ship from ******* to *********. Sent video of machine not working. Response was still the same. ****** is an island and must ship back. Economically that is prohibitive. Have offered to bring device to a battery recycling plant in town and provide proof in exchange for a refund of device. Have been told they need the device returned before refund will be issued. Also requiring device to be shipped with a more expensive carrier. Shipping of defunct device would be more than device is priced at and what we paid. Since this issue started we have found Bluetti has a reputation of shipping defective devices and lack of customer service. We want our money back in full (minus shipping).