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Business Profile

Ecommerce

Howly

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 158 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took ***** from my debit account without me prescribing to them. I didn't even know what kind of company they were until I called my bank. I am s senior citizen and cannot afford this kind of money being taken out of my account. This is my Social security debit account. My name is *************************

    Business Response

    Date: 02/20/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $91.75 in charges to your account. 
    We confirm a full refund of the said amount. You should have received the full refund in your account by now, or if not, you can expect to get it soon. Please note that you may receive the refund in several payments.

    We hope this resolution demonstrates our commitment to customer satisfaction. In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a web site to question a charge on my credit card and was directed to the howly website thinking I was talking to the company. After some back and forth they said they could provide me with the company phone number which I called and resolved the issue. Then I get an email saying Ive been charged $55 for a month of advice and would be charged $56 a month until I cancelled the agreement. I called the howly number and cancelled but Im still out my $55. There practices are very deceptive.

    Business Response

    Date: 02/20/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Kindly note that without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $56.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ****** for some basic information about my computer. The response was very helpful. I received charges for the service. Which I paid However, they created an auto pay subscription for $55.00. Per month. Not only did I not request this subscription. I do not want it. Please HELP CANCEL THIS SUBSCRIPTION IMMEDIATLY, AND IF POSSIBLE GET MY PAYMENT REFUNDED. THANK YOU *************************

    Business Response

    Date: 02/15/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Kindly note that without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $55.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


    Customer Answer

    Date: 02/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since June of 2023, I have been getting charged $74/month by Howly. This is absolutely fraudulent. I never signed up for this group. I am a senior citizen. I tried to go to their website and it doesn't work and there is no way to actually contact anyone. This is absolutely a scam. "Cancel anytime" - a total joke.I want them to refund the money and CLOSE this fraudulent account.

    Business Response

    Date: 02/14/2024

    Dear *****************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers, so we want to confirm that your subscription is canceled. There will be no further charges from our side.

    We will reach out to you at your email address to request additional information so we could consider your case in detail and provide you with an appropriate refund. 

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using my boyfriends phone & got redirected to this site by Lyft site on December 23, *********************************************************************************** a Lyft car and couldnt log into my Lyft account without my phone. I thought this was Lyfts way of helping me and this site said it would only charge me ONE dollar for a trial period of 7 days. The very next day, 12/24/2023, they charged me $55 and they did not refund me and I never even used their service. I quickly realized after paying the $1 this site was not what I needed & could not help. I think it was just a pop up. Its a SCAM!!!!! I uploaded the transaction on my card (obv it is date it posted to my account), the day I called Howly to ask why they charged me $55 & asked for a refund, and a s fee shot of their own policy stating if I call within 7 days to cancel I wont be charged the subscription membership.

    Business Response

    Date: 02/14/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with Lyft.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    Following your request we confirm a refund of $56.00 to your account. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. The $55 charge was declined by your bank. There will be no further charges from our side.

    We strive to provide every customer with the best possible experience at our service. In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who they are and based on what I read I have never used them I would like a full refund please. You tube said I paid $55.00 to them.

    Business Response

    Date: 02/12/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with YouTube

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    Following your request we confirm a refund of $55.00 to your account. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    We strive to provide every customer with the best possible experience at our service. In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancel my membership and I requested a refund and the company Howly refuses to get me back $55.00 to my bank account

    Business Response

    Date: 02/09/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $55.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26, **** charges appeared on my credit card from the company HOWLY. 2 charges were made $1.00 and anorher for $69.00.These are fraudulent and unauthorized charges. The problem is that HOWLY has protected themselves by being a registered PAYPAL account and therefore disputes and reports of fraud are.complicated and difficult. At no time did I authorize any charges or contacts with this company.

    Business Response

    Date: 02/07/2024

    Dear *****************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $70.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was chatting with Amazon about a customer service issue 1/10/24 and they connected me to Howly. We discussed the case and he gave me Amazon's customer service number, I called and the issue was resolved. I was told that I would be charged $1 and that it would be refunded. When I checked my bank statement I discovered I had been charged $55 that day, 1/10/24, and another $1 on following day 1/11/24. I don't know why I was charged $55 and want it and the $1 both refunded back to my bank account immediately please and any future charges that I didn't signup for stopped! I don't even know what howly is or why Amazon connected me to them.

    Business Response

    Date: 02/06/2024

    Dear *****************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kinly note that we are not affiliated with Amazon.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got tricked into paying for a service just now on 24 Jan, **** I searched uber support and clicked onto the link which says uber support. It told me to pay 1 usd on Howly to get my answers. It was 1 dollar. I got connected to a person on chat who told me that they are not affiliated with uber. I then received a 55 usd receipt from Howly.com Under no circumstances was I informed that I need to pay 55usd. It is totally a scam. Now I paid for 56 usd, and I still cannot cancel my 20usd uber one subscription.

    Business Response

    Date: 02/06/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Kindly note that we are not affiliated with Uber. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initiation of subscription it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $56.00 in charges to your account. 

    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


Howly is NOT a BBB Accredited Business.

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