Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Ecommerce

Howly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 158 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was only trying to reach the **************** of transportation . Their website took me to this question forum and it made me put my credit card in and said that I would be charged $1 that would be refunded. I checked my back account right after and not only did they charge me the one dollar that was not refunded but $46 that was never supposed to be charged. I didnt get any product I wasnt supposed to get any product, and I wasnt supposed to be charged anything

    Business Response

    Date: 04/11/2024

    Dear ***********************,
    Thank you for taking the time to submit your message through the BBB platform.


    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $47.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted **** tonight because my internet wasnt working. I was asked if I had connected the internet provider (which I thought was ****) to see if the problem was regional. I said I didnt know who to call so I was directed to HOWLY and I would be charges $1 and refunded. I was directed to pay through PayPal by Howly and was charged $46 and $1. We never got to an answer as they said they were busy and to wait. The $46 charge was completed instantly and I didnt have the option to stop it. Then the $1 charge came up and I excepted it. I went back to my PayPal account and saw both charges. This is an intentional trick if not fraud by Howly and I dont know why **** led me this way unless I was misdirected by something that said it was **** customer service.

    Business Response

    Date: 04/08/2024

    Dear *********************************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note? That we are not affiliated with AT&T.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $47.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


    Customer Answer

    Date: 04/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $55.00 for 2 months in a row. I have no idea what this is and would like a refund of my money.

    Business Response

    Date: 04/05/2024

    Dear ***********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $110.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Howly.com to address a home improvement question. They could not help me and referred me to another business, but in order to discover that, I had to take a next step and sign up for a membership that I understood from the website was temporary and would only cost me $1. They then charged me $46 for a renewing membership (likely described somewhere in "fine print"). I never used their services as they were unable to provide the services I was requesting. I asked for a refund and they refused.

    Business Response

    Date: 04/05/2024

    Dear *****************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $47.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You don't give any assistance to me but diduct too much money of mine please refund me back

    Business Response

    Date: 04/05/2024

    Dear *********,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $47.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Howly



  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was online trying to get information about a tracking number and Howly popped up asking if I wanted help from an expert for $1. I agreed and put my credit card information in. They charged me $46 and put me in some membership subscription. Absolutely insane! I did NOT agree to that amount. I cancelled subscription and asked for a refund but nothing.

    Customer Answer

    Date: 03/27/2024

    They refunded the money, all of it. Thank you for the swift action!  

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a $50 credit on Upside app. Suddenly, its not taking my password. Online chat with their customer service and he says another app, **********************, and I would have to pay $1 for them to fix. I put in my cc info and immediately got an alert from my bank. They were trying to run a $55 charge through my account. I denied the charge but this is completely unacceptable. They even asked for the password to my email account which I did NOT give. Both apps, Upside and Howly, are scams.

    Business Response

    Date: 03/28/2024

    Dear ***************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Kindly note that we are not affiliated with the Upside app.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without initiating the subscription, it is impossible to access a chat with an expert.
    We confirm that you do not currently have an active subscription with us. Thus, there will be no further charges to your account from our side. Any previous charges that were initiated have been declined by your bank.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know why I was charged. Or what you are for. Thank you ***********************

    Business Response

    Date: 03/21/2024

    Dear ***********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $56.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/12/2024 Went onto howly site who claimed to answer my problem with charge of $1 Technition just asks questions in chat. Did not answer any questions. I requested a cancellation and was then informed I had been charged for the month. I immediately checked my credit card account to find the charge for $1 and a further charge of $55. This was not disclosed in initial description of web site. A Scam site.

    Business Response

    Date: 03/21/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction March 9, 2024 Howly.com charged my credit card for $55 and a recurring monthly charge.They did not disclose any of this to me. The provided no help

    Business Response

    Date: 03/21/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $55.00 in charges to your account. You can expect to receive the whole amount soon. Your subscription has also been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Howly


Howly is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.