Business Profile

Dentist

Absolute Dental Management, LLC

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Complaints

This profile includes complaints for Absolute Dental Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

105 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/19/24 I received a text message stating that I have a $50 balance on my account. No other information was provided about the charge, but to either pay online or call a number if I had questions. I called the number provided, and after 9 attempts (nearly 2 hours of waiting because after being on hold for 12 minutes, the system automatically disconnects you) I was finally able to get through to a person who then connected me with a voice mail. I left a a message stating why I was calling and left my contact info for a call back. I also sent emails to the billing department asking for information about the charge. I still have not received any reply to my phone call nor my emails.I believe the charge is erroneous. I visit Absolute Dental for my Invisalign treatment, for which I prepaid 2 years ago. I have my Invisalign treatment at the ******* and ******* location. I attempted to have a cleaning done at the ****** and *********** office. I went in and filled out the paperwork for a new patient, but was denied treatment because they do not take my insurance.
Business Response
Date: 06/04/2024
The $50.00 charge was for missed appointment fee charge to your account in error. The charges were removed from your account on 5/28/24.
Customer Answer
Date: 06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 2,2024, 7 teeth were extracted by Absolute Dental dentist on **************************. I was charged $900 for flippers as temporary .eans to cover areas of missing teeth to wear until I received my actual upper and lower dentures. The day I went (on the 19th of April) in to have my denture impressions made, they told me that the guy tbat made my flipper impressions before removing my teeth no longer works there. And he went on to say that the flippers will not work or fit right because of great bone loss. Soon after he told me this I went to talk with the lady at the desk where she writes the bills down and she charges the cards the Care Health Card. I told her that if I'm not receiving what I paid for that I shouldn't have to pay for it and she says yes I I do and they will be no adjustment in payment. I called them today to ask when will I get my dentures it's been 8 days already and they never took that long before. I waited on the phone for 5 minutes only to hear that if I want my dangers sooner than a month or a month and a half from now I would have to pay an extra fee. Why would I pay for something I didn't receive meaning the flippers and why can I not get my dentures in a timely fashion without paying an extra fee for what? I would really really appreciate your assistance in this matter. I'm a senior and I don't have a high income. Please contact me as soon as possible. Thank you very much, ***************************.
Initial Complaint
Date:04/25/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a Billing Issue. On January 23, 2024, I had Oral surgery performed by **************** at Absolute Dental, **********************, **. An amount of $2,688.00 was paid up front via credit card prior to procedure. As of 4/22/24 my secondary insurance (Cigna) has not yet been billed. My primary insurance CareFirst, confirmed a claim was submitted and check sent out February 27 in the amount of $1,258.00 which Absolute will not disclose if it has or not received. ***** advised me to have **************** office fill out an American Dental Association Dental Claim Form proving I had paid in full and they would reimburse me what Carefirst had not covered. I took this to A.D. *************** location where the team was that day and the billing admin and office manager acted as if they never seen this paperwork before. I called my wife for help and put her on the line with the office manager to explain what the ************ had explained needed to be done and the manager said she would have the regional manager call back. Since then I have made calls weekly with an agent of CareFirst on the line to Dr. ***** offices and we get nowhere. Each time we have asked the office to have someone investigate and follow up with me and/or CareFirst agents and no one has resolved this issue for months. I need Absolute Dental or ************ to verify or not if this check has been cashed and bill my secondary (Cigna) ASAP. If not, a CareFirst agent has already explained to them that they will send another check ASAP. This issue is resulting in credit card interest and late fees i think we need to seek out reimbursement for also.P.S. Absolute Dental has thee worst customer service!********************** ref # EA000797 BC/BS ref# ********** or TTP819402687
Initial Complaint
Date:04/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/23/2021 I wrote check #*** for $1680, my half of daughters braces to Absolute Dental. On 3/25/21, on my bank statement it has Absolute Ortho did an External Withdrawal for $1680. Then 6/29/21 check #*** cleared for $1680. When I called to see why they used my check twice the associate said they didn't so I called my bank and they explained how it was done; on 3/25 they used the account and routing # on bottom of check and created an electronic transaction to withdraw the funds. They also cleared the check and both items were cleared from my account. Since then I contacted the *** ******************************* on 10/6/2023 who assured me they are an ethical company with sound business processes. And sent my file to ******************************* VP Orthodontics/Operation Support to review my complaint and would get back to me within a week. He gave me her email address so I sent copy of bank statement for 3/25 & 6/29/21 along with bank letter stating how the funds were taken out and I've never heard anything back from anyone. When I tried calling *********************** and ****************** to see what happened all I got was a recording message saying they we're out on PTO. I left a message and they still have not reached out to me. I sent email telling them they are not an ethical company their ******* for taking money from an account that they had no permission to do and when given proof choice to ignore me in hopes they get to keep it. I don't know if I'll ever get that money back especially when I need it but to let others know how they operate when given a check for payment. Thank you
Business Response
Date: 06/13/2024
Our RCM Ortho Supervisor **************** has been working directly with ***************************** to resolve the refund.
Customer Answer
Date: 06/17/2024
************** from Absolute Dental took the time to look into the matter and saw where the mistake happened and was able to correct it. She notified me on Friday that a check will be issued to me and should receive it by the end of this week. I've dealt with everyone in the company including the *** *********************** and owner Mrs ********************** who I thought would've done something to fix their mistake but it was ************** who actually did what those 2 couldn't or wouldn't. Absolute Dental needs to let ************** teach their employees on how to deal with people when a problem comes up. Other then that Absolute Dental did a great job on my daughter braces who haves a beautiful smile and now so do I thank you **************. And to BBB for helping me thank you
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Consumer
Most Recent Message
Date Sent: 6/17/2024 7:00:23 PM
************** from Absolute Dental took the time to look into the matter and saw where the mistake happened and was able to correct it. She notified me on Friday that a check will be issued to me and should receive it by the end of this week. I've dealt with everyone in the company including the *** *********************** and owner Mrs ********************** who I thought would've done something to fix their mistake but it was ************** who actually did what those 2 couldn't or wouldn't. Absolute Dental needs to let ************** teach their employees on how to deal with people when a problem comes up. Other then that Absolute Dental did a great job on my daughter braces who has a beautiful smile and now so do I. Thank you **************. And to BBB for helping me thank you

Sincerely,

*****************************
Initial Complaint
Date:04/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 25th I made an appointment for a dental cleaning with Absolute Dental in *************** for April 18th at 8:30 in the morning. During the phone call the person at Absolute Dental obtained my personal and insurance information from me. On April 16th, I confirmed my appointment with them through a phone call. On April 18th, I arrived at ********************** on time and was asked to fill out paperwork which I did and was then told that they still were not able to verify my insurance coverage but that they were working on it. They asked me to wait for a little bit longer so they could complete the insurance verification. At this point I had only been there for 15 minutes and agreed to wait a little bit longer.After waiting 30 minutes more, I told the lady at the front desk that I would like to cancel my appointment. She told me that if I canceled my appointment, they would still have to charge me for a dental exam, so I told her that I would just pay to have the dental exam as long as I could have a physical copy of the results (x-rays and doctors written analysis of the exam) and she agreed that I could.After another 15 minute wait (1 hour after I had arrived), a dental assistant took my x-rays and a doctor reviewed my x-rays and informed me of the results. A lady from the front office then told me that they were still unable to verify my insurance coverage and that I could reschedule for a dental cleaning once they had completed the verification. I said that was fine but that I would like them to send me the results of the dental exam and the price breakdown for the tooth cleaning showing the full price of the cleaning along with the portions that I and my insurance company would pay. She assured me they could do that as soon as she completed the insurance verification.Today is 4/23/24 and I have still not received that information even after having emailed Absolute Dental both on 4/18/24 and again on 4/20/24.
Business Response
Date: 04/25/2024
Our office manager has attempted to contact you several times and has left voicemails requesting a return call. Additionally, we have records indicating that the requested information was emailed to the address provided in your patient forms.
For your convenience, I have attached a copy of the diagnosed treatment to this email. If you have any further questions or require assistance, please don't hesitate to reach out to our office manager, who will be more than happy to assist you further.
Customer Answer
Date: 04/27/2024

Complaint: 21612870

I am rejecting this response because:
The office person, I believe her name was *****, did reach out to me via phone calls. At the appointment in talking with her I expressly requested an email copy of the results as well as a price quote to which she agreed. Furthermore if she emailed the results and price quote to an incorrect email address she could have responded to either of the emails I sent Absolute Dental on 4/18 or 4/20 (emails which she acknowledged receiving in one of her phone messages) so she would have known she was emailing the correct email address. In looking over the price quote I fail to understand why my portion of the cost is over the 50% patient portion spelled out in my insurance coverage with Kansas City Life. I will reach out to *********** Life for an answer and would like an explanation as to why that is from Absolute Dental as well. If a reasonable answer is not forthcoming I will contact the ************* for Consumer Health Assistance and submit a complaint regarding this pricing issue.

Sincerely,

*******************************
Business Response
Date: 04/29/2024
I wanted to follow up regarding the recent communication regarding your exam and financial treatment plan. Our records indicate that calls were made to the phone number on file starting from 04/18/24, and all requested information was subsequently emailed to the provided email address you provided.
The office has provided you with the estimated insurance coverage and patient portion. If you wish, you can contact ***** and request her to submit a pre-authorization to your insurance. Alternatively, you can reach out to your insurance carrier directly to assist you with understanding your patient share costs.
If you have any further questions or require additional assistance, we kindly ask you to reach out to our office directly.We believe direct communication with our team will provide you with the most accurate and timely information, as the BBB may not be the ideal platform for addressing your specific inquiries.
Business Response
Date: 01/31/2025
Several attempts have been made to resolve the unpaid claim for the Date of Service 04/18/24. The payer has stated that the claim was paid; however, we have not received the payment in our office to apply to your account.
On 01/30/25, we made an additional call to follow up, requesting a stop payment and re-issuance of the check. The representative, ******, confirmed that a stop payment would be processed and that a new check would be reissued to our office. We were advised to allow 30 days for processing.
The reference number for this call is #******.
Customer Answer
Date: 02/27/2025

Complaint: 21612870

I am rejecting this response because:
No stop payment was issued for any check. I think the responder is very confused as to the facts of the case. The fact of the matter is that according to the fee schedule agreed to between my insurer, Kansas City Life, and Absolute Dental, I was not required to pay anything. Absolute Dental has disregarded the fee schedule they agreed to by charging me anything for the service.

Sincerely,

******* ********
Business Response
Date: 03/27/2025
Mr. ********,
I want to take a moment to clarify the situation and ensure there is no confusion. We have been completely transparent with the information we have received from your insurance carrier. In fact, we have provided you with the name of the representative we spoke to, along with the reference number for the documented call regarding your claim status and the stop payment request.
As I mentioned in my previous response, until the claim is finalized by your insurance carrier, the services rendered are considered unpaid and remain your responsibility. To reiterate, a stop payment was requested on 01/30/25 with representative ****** (call reference number #******), and we were instructed to allow processing time for them to reissue a check.
We have since received the insurance payment of $276.00, which has been applied to your account. As a result, there is now a credit of $39.00. A request has already been submitted to our accounts payable department to issue a refund check for the $39.00, and you should expect that soon.
Customer Answer
Date: 03/29/2025

Complaint: 21612870

I am rejecting this response because:

I went into a dental cleaning appointment almost a year ago at Absolute Dental, an appointment which I made with Absolute Dental 3 weeks in advance. Because in 3 weeks' time Absolute Dental was unable to verify my insurance coverage, I did not receive a dental cleaning. Now almost a year later you are telling me that I do not owe a balance, after having sent me over a dozen bills between November 2024 and January 2025. I regret ever having called Absolute Dental to make an appointment for anything and will never say this has been a satisfying experience. If I receive a $39 refund from them anytime in the next year (based on their response time), I will gladly renounce my complaint but, based on their level of service, until that happens, I will not renounce my complaint.

Sincerely,

******* ********
Business Response
Date: 04/01/2025
The office has been completely transparent with all requests you have made, providing you with names, dates, and the status of your insurance claims. All of these questions and concerns could have been directed to either the office or your insurance carrier for clarification.
The Better Business Bureau is not the appropriate platform for addressing such inquiries. This will be my final response on this matter, as all of your questions have been answered in detail with the necessary information.
If you still disagree with the responses provided, you are welcome to contact your insurance carrier for a full investigation into all services and billing submitted on your behalf.
We wish you the best of luck with your new dental provider.
Initial Complaint
Date:04/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/11/2023 I had an appointment in Absolute Dental located at ******************************************************** gave my insurance information and they accepeted. In my appointment they give me my treatment plan and told me that my insurance in that time Humana cover my bill aNd they give me a new appointment in 20 days, in my new appointment ********************** and front desk receptionist ( ******) told me that my insurance wont cover for my treatment and I had to pay $1862.43 for my crown( my treatment) I told them that they said my insurace going to cover and now they want to make the payment. I decliened for the service and now I am receiving mail for a service that I never had. This company lie to me about the service and they did not investigate my insurance covers. I need they remove this bill and going to collection because is not my fault. I need your help please.
Business Response
Date: 04/30/2024
There was some confusion regarding the coverage for your dental treatment. It's frustrating when insurance information changes after treatment has already begun. Since the office contacted Humana Dental twice and received conflicting information, it seems like there was a discrepancy in the coverage details provided by the insurance company.
It has been confirmed that the charges for the crowns were eventually removed from your account, but it's unfortunate that the charges for the build-*** on teeth #** and #** couldn't be removed since the service was already rendered based on the initial information provided by Humana.
For your convenience, I have attached a copy of the financial treatment plan, copy of both eligibility breakdowns received by Humana and a copy of your patient ledger for you to review.
In situations like this, it might be helpful to communicate directly with Humana Dental to clarify any discrepancies in coverage information and discuss potential resolutions.
Initial Complaint
Date:04/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolute Dental is the worst dentist office in *************. The staff members are so unprofessional and rude. All their responses to issues are extremely unprofessional and just ignorant. You can tell none of them are trained in what they do at all. I have a contract for my son's braces that states my last payment is in March. The payments have been drafted out of my account every month never missing a payment. Come ***** I get an invoice with balance of $224. When I called the first two times the guy that answered was eating in my ear. You can hear a tv in the background that he was laughing at. He tells me to hold on then the call got disconnected. I called back and go the same guy. Once again he tells me to hold on and the phone disconnects. I call back the third time but got a lady this time. She apologizes and ask for my account number. Then she tells me my remaining balance is $2435 according to her records. She tries to break down what insurance paid and what I am supposed to pay. I tried to tell her the amount was deducted from my account monthly and even the recent invoice sent was only $224. She talks over me telling me she only going by what's in her system and it says I still owe $2435. She would not listen to reasoning just kept talking over me telling me she know what she is looking at. I asked to speak to a supervisor she says sure but all they going to do is agree with me that you owe $2435 and haven't been making payments. And of course she says hold on then hangs up. I call back a fourth, fifth, sixth and seventh time and did not answer the phone. I called from my daughter's phone and someone new answers. When I explain what happened to them he tells me to hold on and disconnect the call. Please DO NOT use this company they are horrible and unprofessional. And sad thing is this invoice still hasn't been rectified.
Business Response
Date: 05/13/2024
***************************** has received a call from the office Manager to resolve the complaint.
Customer Answer
Date: 05/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for a refund from this business since Feb 15th 2024. I talked with an agent named ******* on March the 12th, 2024. She text me back saying that the office manager was submitting my request for refund. I told her that I have been told this on face to face visits at the office, I am still waiting and on contacting the office today I'm told the office manager will contact me in two more days.
Business Response
Date: 05/07/2024
I wanted to provide you with a detailed review of your account and the refund process to address the concerns you raised.
Upon reviewing your account, I found that you requested a refund on 02/15/2024. However, the insurance payment necessary to calculate the refund amount was not received until 03/05/24. Subsequently, the refund request was submitted by the manager on 03/19/2024, and a refund check for the credited amount on your account was issued and mailed on 03/22/2024.The check, numbered #**** and amounting to $169.90, cleared on 04/02/2024.
Regarding your dispute of $1,700.00, our records indicate that we have received payments from you totaling $511.80. Therefore,the patient responsibility established is $341.80, with a difference of $169.90, which has been refunded to you.
For your reference, I have attached copies of your payments made, your patient ledger, a copy of the refund check, and a breakdown of the charges on your account.
If you have any further questions or require additional assistance, please do not hesitate to reach out to the office manager for further clarification.
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son *************************** is wrapping up his treatment and the orthodontist is charging us the remaining balance because they didnt submit a paper to my insurance, while his brother ****** had the same procedure and the insurance recieved all the refferals and paper work. I feel I shouldnt have to pay the balance. I also feel frustrated because they were pushing for the procedure to begin with. now they said i need to pay or they wont finish the treatment. Just an fyi they both have the same insurance.
Business Response
Date: 04/17/2024
Please see attached a response and attachments provided by the office.
Initial Complaint
Date:03/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My last visit at absolute dental, ********************************************** was 8-23. I've been trying to get the credit account #******** with synchrony bank closed and a refund issued to the bank for several months. I've paid $3,417.40 to s bank for dental work done there. The total credit given was $5,000 of which I did not use all of it. I've been denied 3 times or more by absolute dentals corporate office for account to be closed and refunds issued to myself and synchrony bank were it is necessary. I've called synchrony bank several times and they've told me there's nothing they can do account being closed and any refunds do can only be issued by absolute dentals corporate office. I've called absolute dentals office several times and been told the refund and account closing has been denied again and again for no reason. I pay $205 a month on this bill of which the bank tells me it's probably paid off and a refund needs to issued and account to closed. Please help me. Thank you, ***************************, *********************5, *********************************************************, ****************** complaint against Absolute dental, ***********************************, *********************1, ***********. ******************
Business Response
Date: 04/11/2024
Please see attached response letter. Should you have any additional questions please call the Office Manager ******** at ************** or stop by the office for assistance
Customer Answer
Date: 04/16/2024
I just talked to ****** at UMR and she said that there was a duplicate charge claimed after $2,085.00 claim was paid for the date of 7-25-23. Absolute Dental needs to call them for additional information needed about this claim. ****** also said the Absolute Dental can see all this in the connection between UMR and Absolute Dental. If they have any more questions about claim they are suppose to have called UMR themselves and not me but I have been trying to get this completed and done for almost a year now.
Customer Answer
Date: 04/16/2024

Complaint: 21423785

I am rejecting this response because:

Consumer
Most Recent Message
Date Sent: 4/16/2024 2:02:16 PM
I just talked to ****** at UMR and she said that there was a duplicate charge claimed after $2,085.00 claim was paid for the date of 7-25-23. Absolute Dental needs to call them for additional information needed about this claim. ****** also said the Absolute Dental can see all this in the connection between UMR and Absolute Dental. If they have any more questions about claim they are suppose to have called UMR themselves and not me but I have been trying to get this completed and done for almost a year now.
Customer Answer
Date: 04/17/2024
I received a call last night 4-16-24 from *********************** from Absolute Dental concerning this complaint I filed. I told her I just want this credit card account #******** with Allegro ********************* closed and once again I feel I'm getting the run around. ***** was saying Allegro Credit has to close the account and Allegro Credit reps are telling me there's nothing they can do Absolute Dental has to close the account. I have been trying to close this account for almost a year. ***** told me I now owe more because there are claims my UMR insurance says they are not going to pay. I called UMR 4-16-24 and was told the last on 7-25-23 was paid and absolute Dental submitted a duplicate claim and it should be the provider calling for more information about a claim not me the patient I told her I've been trying to close this account for almost a year and I keep getting the run around. I just want the account closed because for almost a year and counting interest is still acurring on this account that I'm not resposonable for. ***** said she was going to have ***** at corporate to call bank and myself to discuss what to do. I just want the account closed I'v paid it off.
Customer Answer
Date: 04/19/2024
I did not receive a call from anyone at absolute dental. I called UMR again today and ***** says absolute dental submitted dental claims not covered by my coverage. ***** from absolute dental said I had dental work done that was not covered by UMR and I told her I always told ***** at the office not to charge any thing on the credit card other than regular work. A few times I was asked if I wanted the extra cleaning I declined the offer. ***** at corporate office or whom ever has the authority to close to credit card account needs to do so now. This is ridiculous that I've had to continue to be intimidated and harassed by these people to continue interest and money to a credit card that should have been closed a long time ago.
Customer Answer
Date: 04/23/2024
I called my health insurance provider umr again 4-19-24 and talked to ***** she said that there were charges that exceeded my insured dental work on a few visits. I do recall on at least two visits were I had root canals done I was done with the root canal specialist and he said for me to go to the dentist chair *********** to have the dental work completed. On both these visits I went to ************** chair she came over to were I was and a few minutes later told the dental assistance lets go to chair or room ? instead of completing my dental work at that present time. *********** and assistant came back like every 10 minutes or so but *********** would say for them to go to another chair or room again. Both times I recall sitting there for at least 30 minutes or more each time waiting for my dental work to be completed. When Dr and assistant returned to complete my dental work *********** would say she's going to give me another numbness shot for pain. Recalling those visits both times would've exceeded my insurance coverage and so that means *********** would charge the credit card for every time they did dental work on me. That would be for money I would owe Allegro Credit which is a third party credit card for absolute dental. On visits were there was extra unneeded charges being done what can I do *********** knows I'am not going to get up and leave with half done dental work. They knew I was petrified of the dentist and going there and *********** at times was not patient or kind or sympathetic towards me or my fears. I was over charged at times for the credit card to be used.
Customer Answer
Date: 04/23/2024
I called Allegro Credit 4-23-24 morning talked to ****** and was finally told the complete details of this situation. I also received a letter from Allegro Credit informing me that I signed and agreed to a lease agreement that even if I don't use all of the $5000 of the agreement I am financially responsible and liable for all of the money to be paid back. When I was first told about agreeing to get this in which I fully feel that I was bullied into, that I thought was a credit card, I was never told what this agreement really means. It was completely explained to me by ****** this morning. The people at absolute dental never once said anything even remotely close to this being the true meaning of using this as added payment for dental work. I'm just now finding out the complete information. That was under representation of what the payment agreement really truly and completely is and or was. I've paid over $3,622.40 with my brothers help on this agreement only to find out I still owe $2,562.64. I didn't use the whole $5000 of the agreement. I used less than the $3,622.40 that was paid on this agreement and this is really a rip off and a misrepresentation of absolute dental to myself and probably others to be done this way.
Business Response
Date: 05/07/2024
*************************** received a call on 04/16/24, along with an email follow-up from our Regional Director of Operations, **************, detailing the charges to your account. I want to clarify that the Allegro Loan process is entirely patient-centered, with no assistance from our staff. The loan terms and agreement details are sent directly to the patient for review and signature, indicating acceptance of the terms.
The credit on your account amounting to $587.00 was refunded to Allegro on 04/11/24.
As of now, all dental treatments have been completed in good faith, and after a thorough review of your account, no additional refunds are due.
For your reference, I have attached a copy of your patient ledger, financial treatment plan, a copy of the email sent to you on 04/16/2024 and a copy of the Allegro Loan contract you received.
Customer Answer
Date: 05/08/2024
I feel I was bullied into this lease contract. I was not told that it was a lease and that no matter if I use the whole amount of the leased I will still owe that amount. I was told it was a credit card but it's not. If I had been known of that fact I would not have agreed to it. I would have left that office. Which is something I so wish I had done. I don't nor will I ever recommend absolute dental under no circumstances to anyone ever.
Customer Answer
Date: 05/08/2024

Complaint: 21423785

I am rejecting this response because:

Consumer
Most Recent Message
Date Sent: 5/8/2024 2:07:09 PM
I feel I was bullied into this lease contract. I was not told that it was a lease and that no matter if I use the whole amount of the leased I will still owe that amount. I was told it was a credit card but it's not. If I had been known of that fact I would not have agreed to it. I would have left that office. Which is something I so wish I had done. I don't nor will I ever recommend absolute dental under no circumstances to anyone ever.
Business Response
Date: 05/08/2024
I want to take a moment to address some important points regarding the Allegro loan process and the treatment rendered to you.
Both the office and our Regional Director have made considerable efforts to explain and provide documentation regarding the treatment you received, all with your consent. I want to assure you that the treatment has been completed as outlined, and the credit of $587.00 has been returned to your Allegro account.
I'd like to emphasize that the Allegro loan process is designed to be patient-centered, with no involvement or assistance from our office. As you may recall, the contract you completed states "installment of loan contract" on page 1. This underscores the fact that the process is managed independently by Allegro.
Additionally, there is a section in the application where you are required to enter your banking information so that Allegro can facilitate the monthly payment withdrawals.
Upon reviewing your chart notes from 10/4/22 through 08/08/23, when your dental treatment was completed, all records indicate that you left our office in good spirits. I could not find any record of you expressing concerns with the Allegro Loan process or feeling pressured in any way.
If you have any further questions or concerns regarding this matter, please do not hesitate to reach out to the *** **************
Customer Answer
Date: 05/09/2024
From the first day of the loan I told the manager at that time that I didn't have $200 plus to pay on which I was told was a credit card. Each time I was told that the manager of the office would email corporate office to have them only charge me for the work that had been done not for the whole $5000. I talked to each manager time after time about that and I also asked ***** one of the receptionist every visit and on phone calls and I was told the same thing by her. The manager that was there when I first started going there had me come up there she said she would call corporate office and have them to have the amount put to the amount that was used not the whole $5000 so the payment would be lowered and that would help me on making the payment. When I got there ***** asked me why was I there and I told her what the manager said I think her name is ****** so ***** called her and she told ***** to tell me she would not be coming in the office. She had no plans on coming in the office to help me because she knew that was a lease not a credit card. I was lied to the whole time. So saying that I never said anything about the bill is a lie and you all at that office that I had any dealings with knows that you all are lying. You all are some of the worst people I have ever dealt with.
Customer Answer
Date: 05/15/2024

Complaint: 21423785

I am rejecting this response because:

Consumer
Most Recent Message
Date Sent: 5/9/2024 4:44:21 PM
From the first day of the loan I told the manager at that time that I didn't have $200 plus to pay on which I was told was a credit card. Each time I was told that the manager of the office would email corporate office to have them only charge me for the work that had been done not for the whole $5000. I talked to each manager time after time about that and I also asked ***** one of the receptionist every visit and on phone calls and I was told the same thing by her. The manager that was there when I first started going there had me come up there she said she would call corporate office and have them to have the amount put to the amount that was used not the whole $5000 so the payment would be lowered and that would help me on making the payment. When I got there ***** asked me why was I there and I told her what the manager said I think her name is ****** so ***** called her and she told ***** to tell me she would not be coming in the office. She had no plans on coming in the office to help me because she knew that was a lease not a credit card. I was lied to the whole time. So saying that I never said anything about the bill is a lie and you all at that office that I had any dealings with knows that you all are lying. You all are some of the worst people I have ever dealt with.
Business Response
Date: 06/13/2024
We have been completely transparent throughout your treatment process and have provided copies of all forms signed by you.

Additionally, the credit on your account has been returned to your Allegro Loan.
Customer Answer
Date: 06/17/2024
I called sync bank 6-17=24 and was told I still owe $2,800.11 of $5000 that I did not use. I was told the card I'd be using would be a credit card. After I stop going to absolute dental then I was told it's a lease not a credit card so it doesn't matter if I used the whole $5000 I still owe it. Absolute Dental say there were transparent about the card they were not. I've paid the amount of which I used over $3000. The $2,800.11 they're saying I owe I do not owe because I did not use that.
Customer Answer
Date: 06/17/2024

Complaint: 21423785

I am rejecting this response because: I paid back the amount I used.

Sincerely,

***************************
Business Response
Date: 06/26/2024
We have provided all necessary documentation through the BBB, via your personal email, and in response to the Allegro dispute you filed. If you still believe you have been incorrectly charged, you can reach out to your insurance company's grievance department. They can assist you with investigating your claims on your behalf if you feel there is an error.

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