Business ProfileforBoca Dental & Braces

My appointment on April 4th was at 9am, to put my new crown. I was very disappointed. When ************** started with the injection, he was just standing and in a rush. The doctor couldn't fix my crown after he cemented it onto my teeth. He kept leaving the room and helping other patients. He came back to grind my teeth, but it was still the same and he left the room again. I waited in the room from 9-11:30 am just for my crown. While they were doing the procedure, one of the assistants did an x-ray on me, and left the heavy x-ray sheet on me from 9-11:30am. While the doctor was grinding my teeth, the assistant shoved the sucking tube into my mouth and it caused all the water to spill all over me. This doctor also kept leaving the room for long periods of time. When he came back, he argued with me and said "I even spent the most time on you. We're very busy today," and wanted me to just take the crown as it is. I feel really bad about the way this doctor treated me. I patiently waited for him, I waited for over two and a half hours, and HE was still the one to get mad at me. I just wanted to leave. I didn't realize that he chipped the corner of my crown. There was no apology, and he didn't even tell me that he chipped my crown. He even told me "No, I can't fix your teeth". But ************** took 2 and a half hours, and it wasn't even fixed. They splashed water over me and I sat cold for 2 hours. I told the manager ***, and she agreed that she would give me a full refund. She even gave me her number to say she would help me out, but in the afternoon of April 4th, she said she would call me the next day. I waited all day April 5th, and I even called and texted the manager ***, but she never replied. I need my money back. When I left, there were no more patients which means he finished all of them first before me, even when my appointment was the first of the day. I asked other clinics how long it takes to put a crown, and they all said it should only take ***** minutes.