Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 28, 2023, I paid $1382.75 to RapidVisa to generate a Naturalization application package for U.S. citizenship. This amount included $349 to generate our forms, check for errors, and provide a document checklist to ensure the required documents were sent as part of the application. We also paid a $200 "premium fee" for RapidVisa to print and mail the application on our behalf. The remaining amount was the cost of the application fees charged by the US government. RapidVisa's service was terrible. Their initial forms misspelled my name due to a web bug. The representative I spoke to told me that I could not apply for citizenship with a pending removal of conditions application. This is incorrect and it was only when I insisted I could that they changed their advice. (If I hadn't caught it, it would have delayed my ability to acquire citizenship by a year.)We received very poor instructions on how and where to upload our documents. (Here is an example of some of the incoherent instructions our representative sent us through their messaging portal: "The only folder that has complete documents is 2019 and 2019. The 2022 has 1 document and 2023 1 document 2020 has 1 also. The only file that is complete is 2021 only." There were no folders in their system labelled by year.) When I requested a call to clear things up (and followed up to confirm the call in writing), the representative missed the appointment.Based on these errors, I lost trust in RapidVisa to correctly apply for something so consequential to my life. On February 23 I asked to terminate the service and requested a refund. This was within the 60 days of purchase and RapidVisa had not yet completed an application review (per their refund policy). On Feb. 24, RapidVisa suddenly "completed" my review and they are now refusing to refund me anything other than the government fees. This is predatory and RapidVisa should be ashamed of exploiting vulnerable immigrants and their citizen family members.

  Business Response

  Date: 03/30/2023

  We take the concerns you raised here very seriously and we are working now to remedy them. We are working to contact you directly to discuss a proposed resolution. We acknowledge that immigration is stressful enough so we look forward to working with you on a solution.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against Rapid Visa Services on mishandling my private and personal documents. I paid them for their services in July 2022 and loaded my documents within a few weeks to submit my spousal ***** They kept saying the didnt have them or I needed to reload them in their drop box. Here we are in February 2023 and they can not tell me if they have all my private documents. I am very displeased with the handling of my personal information

  Business Response

  Date: 03/30/2023

  
  We take the concerns you raised here very seriously and we are working now to remedy them. We are working to contact you directly to discuss a proposed resolution. We acknowledge that immigration is stressful enough so we look forward to working with you on a solution.