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Business Profile

Computer Services

Cure and Secure LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was May 16, 2023. I was trying to call HP Tech Support and I looked it up online and found a number that said HP Printer Technical Support which I called and spoke to what I was told was an HP Tech Support and he said he was going to have to transfer me to a Tech Support Team Member that could better help me? It all sounded quite professional and *************************** then picked up and asked me why I was calling today and I explained, after he asked me information to prove my identity which most companies do anyway! He then had tons of information about me including my Social Security number that they said they needed to look up my account since I could not find my original HP Tech Account Number? Then he started telling me that my account was on the DARK WEB and that it was about to be HACKED. I am a disabled widow and very frightened with all of the news on the JUNE 1, looming Government Crisis! I just sold a condo that I owned for 17 years, and scrimped and saved to get to this point in my retirement and suffering from Chronic Pain from disabling Spinal Cord Injuries. Turns our these guys were scamming me, and the Company name is:Cure and Secure LLC address:************************************************************************************ phone number:**************.They have an (F) RATING with the BBB I allowed them to LOGMEIN, which they proceeded to use that to gain information, about my finances and at the end of the day the financial closer was still using logmein, after I was told the tech closed the Logmein portal? I opened my Bank account online and he took over my cursor and showed me how to make their payment, I was shocked and very upset! I didn't want him to know that due to fear of some immediate reprisal? I immediately called my bank and cancelled the check but am still in tons of fear? I looked up online the price of the security program they installed and it was $200 for 3years, they charged me $799.00. Can you help me? Mrs. ***************************

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had called and thought I got a hold of a HP tech for my printer, the guy I talked to assured me could help me with all my problems and wanted remote access to my computer, He then explained I had lots of hackers that had hacked into my computer and said they could fix it , I told them my printer was still under warranty . he explained my IP was public and so on. He was suppose to fix my email, computer etc so no hackers could hack into it. They then wanted ****** for the work they did and said it was a deal and I would have 4 years protection on my computer and printer. I explained that was a lot of money and didn't have it at the time they said no problem we will fix your computer and call you back in a few days. Another guy called called back on July 5th 2022 and I sent them money through paypal, The guy that took my money called me this month several times and said they got a notice that someone from ******* was trying to hack into my email then later said hacked into my computer, The last time I talked to him was on Nov 12, 2022 and told him I heard they were scammers and he didn't want to talk about that, he wanted me to go straight to my computer and give him remote access and I wouldn't , I ask him for my money back and he hung the phone up on me. I'm just an elderly lady struggling trying to get by from month to month and have a granddaughter I am raising and other grandchildren I'd like to be able to help, I feel I was done very wrong but I firmly believe in what goes around comes around, you don't do people wrong and get by with it.

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to ****** hp support for my printer and somehow got these people who tried to scare me and say I have been hacked and I am all public with my IP address. Tried to take over my computer and sell me to protect my IP address and computer. I ******d their real name and saw all the complaints I immediately hung up. This needs to be taken off of ******. Right when you research hp support theyre the first number that pops up. Theyre scammers

Cure and Secure LLC is NOT a BBB Accredited Business.

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