Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tech support for $****** for a (6) month contract. After the (6) months I was charged a renewal for another $****** for the next (6) months. I contacted the tech support via the portal and was told I would get a refund for the renewal. It would go to my credit card on file. The Credit card has not received a credit from the tech support company and refused to give me any credit. The most recent chat with tech support stated that a fax was sent to give me the refund and then removed the icon to contact tech support. The following is the chat for 1/30/2025:Date: 2025-02-12 20:39:10 +0530 From: ******* To: Everyone Date: 2025-01-30 08:41:31 +0530 From: ****** To: Everyone We have checks the account and that you have put a dispute for the amount of ****** USD. If you can able to cancel the dispute we can able to provide the refund within 24 hours.________________________________________Date: 2025-01-30 08:41:37 +0530 From: ****** To: Everyone checked*________________________________________Date: 2025-01-30 08:43:16 +0530 From: ******* ********* To: Everyone I can cancel ---What method will you send the refund to ?________________________________________Date: 2025-01-30 08:44:25 +0530 From: ****** To: Everyone We can send the refund back to the account it will automatically reflect on your account ________________________________________Date: 2025-01-30 08:45:32 +0530 From: ******* ********* To: Everyone ok-- I will cancel the dispute based on your commitment to process the refund ________________________________________Date: 2025-01-30 08:46:34 +0530 From: ****** To: Everyone Thanks and We will check on the Dispute status. Once we got the confirmation regarding the Dispute cancel we will proceed with refund and you can able to get it within 24 hours.________________________________________________________________________________

  Business Response

  Date: 03/11/2025

  Dear *******,

  We understand your concern regarding the refund for your renewal charge. However, as you had already initiated a chargeback with your credit card provider, the refund process is now being handled directly by ******. Unfortunately, we have no control over the outcome or timeline of this dispute. Additionally, please note that your subscription was canceled on December 14th, 2024. According to ******* policies, the case resolution process can take up to 75 days. The relevant attachments from our ****** account confirm this timeline. We recommend keeping an eye on your ****** or credit card statement for updates regarding the chargeback decision.

  Please let us know if you need any further clarification.

  Regards ,

  24/7 Techies.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2023 I purchase 24/7 Techies for ******. I used the service once.They withdrew ****** on 04/12/24 for my ongoing subscription.The website states they are available 24/7 and will answer the phone or chat within 60 seconds.Also the website states if we are not happy we will get a full refund.They had me on hold for 45 minutes and then it went to voicemail.I'm trying to cancel my subscription and get refunded as the payment is currently pending in my bank and to be processed 4/16/24. I want you to cancel this payment and my subscription immediately please. 24/7 techies is a scam.

  Business Response

  Date: 04/15/2024

  Hi ***** ,

  Thank you for contacting the Better Business Bureau and for bringing your experience to our attention. We apologize for the missed chat on the occasion you contacted us. There might have been a temporary technical issue at that time. However, we are glad we were able to connect with you by phone and address your cancellation request promptly.  We acknowledge that our response time did not meet our usual standards, and we apologize for the technical issue that caused you to miss our chat support. We continuously strive to improve our customer service, and your feedback is valuable in that process.

  We understand your frustration with the auto-renewal attempt for $169.75 and We can confirm that the renewal did not go through successfully.  PayPal record is attached as well .Since the auto-renewal failed, no funds should be withdrawn from your account. If the $169.75 is withdrawn from your account, please let us know the transaction ID via email on *********************************** , and we will initiate a full refund immediately. We have also cancelled your subscription and we have attached the PayPal record confirming the cancellation of the service . 

  Moving forward, We have reviewed our internal processes to ensure timely responses on both phone and chat channels to avoid similar situations in the future .We would be happy to offer you a complimentary technical support session as a token of our apology for the inconvenience.

  Please feel free to contact us directly at ************ or *********************************** if you have any further questions or require assistance with the technical support session.

  
  Sincerely,
  The 24/7 Techies Team.

   

   

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, please let me say that I'm a disabled Navy veteran (100%) and I'm 64 years old this month. On November 13, 2023 I paid the company 24/7 Techies two payments through Paypal (called and was refused assistance with them). The two payments to the said company was for a yearly scription beginning on November 13, 2023 for $199.95 and an International transaction fee of $2.00 on the same date. I have been experiencing total interference of my wifi service, and simply put, 24/7 Techies can not locate the computer corruption of my wifi system. And now 24/7 Techies are refusing to even connect remotely to my computer, and I feel violating our yearly contractual agreement, that I paid for in full (proof available on this) I depend greatly on my wifi service that I pay ******* on a regular basis. So, I was hoping that I could get a refund for the monies I gave to 24/7 Techies. Thank you, I'm a single income homeowner and money is important to me, however the small amount. Thank you! *******************

  Business Response

  Date: 02/09/2024

  Dear ************,

  
  Thank you for contacting the 24/7 Techies Customer Success Team. We understand your frustration regarding the ongoing issues and appreciate you bringing your concerns to our attention. We value your service as a disabled veteran and want to assure you that we're committed to providing satisfactory support.

  
  We would like to clarify your statement about experiencing total Wi-Fi interference and your belief that it stems from computer corruption. Our team investigated the specific issue related to posting pictures on social media which seems to be the confusion from your end. Based on our findings, it appears the problem stems from privacy violations on your social media platform, not due to a hidden virus within your computer or due to a Wi-Fi interference.  We understand how this might lead to confusion, and we apologize if our previous explanation wasn't clear.

  
  However, we want to emphasize that our technicians have never refused to connect remotely. You can always reach us for assistance 24/7 via the remote app, phone call, or email. We're dedicated to resolving your concerns to the best of our ability. Please do let us know a date or time that we have refused to connect with you .

  
  Regarding your request for a refund,we understand your financial situation and the importance of the money.However, as per our policy, refunds are not granted for ongoing issues that our technicians have actively addressed and attempted to resolve. We have also resolved around 6-7 incidents during the last few months on your computer and we only have a 30-day money back guarantee.

  
  However, we understand that the issue might lie outside our expertise. We recommend contacting your internet service provider (ISP) like ******* for further assistance with your Wi-Fi connection specifically.

  
  We truly value your feedback and want to ensure your satisfaction. Please feel free to reply to this or call us directly to discuss these options further and schedule a call with a senior technician.

  
  Sincerely,
  The 24/7 Techies Customer Success Team.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21259035
  
  I am rejecting this response because: I paid for computer privacy and security, my ************ is totally and constantly violated, I have so many incidents of harassment and interference, and on a daily basis. I feel there was no help with my computer interference, and as a result I am burdened with a continuation of my privacy being violated. And my aim was always to invest in solutions, like my investment with the 24/7 Technies. But I understood that there will be no solutions to my dilemma. 
  

  Respectfully, 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/16/2024

  Hi ***********,
  
  We understand that you're experiencing ongoing privacy violations and harassment through Internet,
  

  While 247Techies provides comprehensive technical support for computers and software, including security measures, we cannot directly prevent online privacy violations initiated by external sources. Your internet service provider and the websites you visit *** have separate security protocols that impact your privacy.
  
  While we can help with software-related  issues on your computer, we cannot directly address the security of your network or the actions of others on the internet. This requires additional measures and potentially involves your internet service provider (ISP).
  
  For an example you have connected with us for web browser issues / Virus and Malware issues on your computer which we have resolved over the past few months  which is within our tech support scope.

  We understand that this situation is stressful, and we are committed to assisting you in any way we can. Please don't hesitate to contact us for further assistance or to discuss these options in more detail.
  
  Sincerely,
  
  The 247Techies Team.
  

  
  

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Represents themselves as a ****************** They are bot connected to ********* in any. Representation is using modified ********* logo. This is by using printing Gold over lower left corner of ********* logo and calling themselves ********* tech.

  Business Response

  Date: 09/20/2023

  Hi **** ,

  we are writing to you today to inform you that 247techies is a ********* Partner. Please refer the below link for verification.

  ***********************************************************************************************************.

  24/7 Techies delivers tech support services for thousands of our customers' computers and we guarantee an outstanding experience. If you are ever unsure whether a company is a legitimate ********* partner, you can check the ********* Partner Directory.
  

  Thank you for Choosing 247techies. We are available 24/7 and you can contact us anytime if you need further clarification. Please feel free to contact us if you have any questions or need assistance.

  
  Sincerely,

  247techies.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I recollect correctly, I was to pay $200 for the initial consultation to help me with printer problems. I was told I would need to cancel which I did after a couple of months, with some difficulty. In reviewing my statements for taxes recently, I see they charged me $149.95 on May 1, 2022 and again on November 1, 2022. 6 months! I am angry because they are acknowledged on the internet to be a scam, and they are difficult to talk to as links don't work. I want a refund for both these charges and an assurance that there will be no further charges. I canceled again last week but I have no reason to believe it went through. Further, after the initial contact in November, 2021, which did not resolve the problem btw, I received no services from them which I believe is a valid reason for disputing a charge. I am 71 and apparently an easy target for people like this. If they were legit, they would send an informational email before charging someone. And there is no way they can justify charging twice in one year! Please help. I cannot afford to have lost this money.

  Business Response

  Date: 04/02/2023

  Hi *******,

  We are Sorry for the inconvenience occurred during your experience with 247 Techies. We are always committed to providing our customers an outstanding experience and are truly sorry, we could not achieve this goal in this instance. We are happy to inform you that we have already cancelled your subscription from our end a processed with the refund. The refund should reflect in your account within the next 3 4 Business working days. 

  Should you have any concerns,please call us on our hotline ************ or send us an email to ************************************** also would like to highlight the fact that we are available 24/7 by phone,chat and via email for any customer queries. We have been providing tech support for over a decade, during which time we have served thousands of seniors with their devices in the **, ******, **, and *********. We hope you will connect with our service in the future and we are certain you will have a much better experience.

  Thanks,
  Customer success team,
  **********************.

   

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 11-15-2022. Amount that I spent for the service $199.95. They said they could fix my problem. Their ad stated that no credit card required and the service was free. This was a false statement. They asked for my credit card and charged me $199.95 for a service that was supposed to be free. They did solve my problem but I didnt want to pay that much. I would like a refund if possible. I wouldnt mind paying $50.00 for the service rendered. It only took about 30 minutes to fix the problem. This is also a subscription service. I would also like my subscription canceled. I have not contacted the company company but I did express my concerns about the price to no avail.

  Business Response

  Date: 01/25/2023

  Hi *****,
  
  Were writing to you with reference to the subscription cancellation and partial refund with 247 Techies.
  
  As per our Terms and Conditions 247 Techies guarantee that you will be pleased with the service offered or your money will be refunded in FULL within 30 days of signing up, if the FIRST REPORTED issue was not successfully resolved . But However We are happy to inform you that we will process a partial refund of 60 USD and cancel the 6 months subscription for one computer purchased initially for ****** USD.

  You will only be charged ****** USD as One-Time support charge for the support we have provided on your initial contact. However if you need any help we will be assisting you during the next 6 months .
  
  The partial refund will be processed to your account within 2 3 Business working days and there wont be any charges in the future.
  

  Thanks,
  24/7 Techies Customer Success Team
  .

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************