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Business Profile

Collections Agencies

Sentry Recovery & Collections, Inc.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Statement:I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

    Business Response

    Date: 03/11/2025

    Sentry Recovery and Collections, **** has reviewed the information provided by ****** ***** as well as the information  associated with Sentry reference #******.  The debt was assigned by the original creditor, Liberty Village Apartments, on 3/13/2019.  Sentry has made note of ****** ******* dispute and updated its system accordingly.  Sentry has attached the documents provided by the original creditor to support this debt, to this response.  If ****** ***** would like to discuss this matter further, they may contact Sentry directly during normal business hours.
  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with SOLAIRE APTS. I do not have a contract with SENTRY RECOVERY AND COLLECYIONS . They did not provid me with the original contract.

    Customer Answer

    Date: 01/31/2025

    Providing proof of debt verification does not require sharing of personal information. "I don't not consent to my personal information being shared, please reply with original request  of debt validation or remove this from my credit reports

    Customer Answer

    Date: 01/31/2025

    More Information...Consumer NameSSN#


    __Lasherell ***** ***********_____________________________________________________________________________________________
    AddressCityStateZip
    *****************************************************
    ___________________________________________ 
    SRCI Account Number: ? No contract with this company 
    I certify the above information is true and correct.
    ___Lasherell Davis________________________________________________________________________
    SignatureDate 01/31/25

    Customer Answer

    Date: 01/31/2025

    Account should have been removed from credit report. I have no contract with SENTRY RECOVERY AND COLLECTIONS

    Business Response

    Date: 02/04/2025

    Sentry Recovery and Collections, **** has reviewed the information provided by Lasherell *****, as well as the information associated with Sentry reference #******.  The debt was assigned for collection by the original creditor, Solaire Apartments, on 08/20/2021.  Sentry has made note of Lasherell *****' dispute and updated its system accordingly.  Sentry has attached the document provided by the original creditor to support this debt to this response.  If Lasherell ***** would like to discuss this matter further, they may contact Sentry directly during normal business hours.
  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SENTRY RECOVERY AND COLLECTIONS. I don't have a contract with this agency, they did not provide me the original contract as requested.

    Business Response

    Date: 02/03/2025

    Sentry Recovery and Collections, **** has reviewed the information provided by ****** ***** as well as the information associated with Sentry reference #******.  The debt was assigned for collection by the original creditor, Yardz at *********, on 02/14/2020.  Sentry has made note of ****** ******* dispute and updated its system accordingly. Sentry has attached the documents provided by the original creditor to support this debt, to this response.  If ****** ***** would like to discuss this matter further, they may contact Sentry directly during normal business hours.

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22871948

    I am rejecting this response because: 

    As Ive stated, I do not owe Yardz at ********* or Sentry Recovery and Collections a single thing.

    This document has zero information regarding a debt that I owe to either parties. All it says is that I owe them, which is false. 
     
    Has an attorney reviewed this collection account ? 

    Sincerely,

    ****** *****

    Business Response

    Date: 02/04/2025

    Sentry Recovery an Collections, **** will not provide any further response to ****** ***** through the BBB process.  As noted in the previous response, if ****** ***** would like to discuss this matter further, they may contact Sentry directly during normal business hours.

    Customer Answer

    Date: 02/06/2025

     
    Complaint: 22871948

    I am rejecting this response because:

    so in other words, you are ignoring my question? Any information has been approved to be shared here. Your poor business practices is what has led me  to contact bbb, I dont need to call you, I am here to have documented information to avoid your manipulation tactics.

    Im asking again. Has an attorney reviewed this collection account ?

    This needs to be removed from my credit immediately. Your refusal to answer the question is documented and will be reported  


    Sincerely,

    ****** *****

    Customer Answer

    Date: 02/24/2025

    I had a lease with ***** at ********* and I moved out on my move out date. I never had any debt to pay to them. 
  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with SENTRY RECOVERY & COLLECTIONS. I do not have a contract with this collection agency. They did not provide me with the original contract as requested.

    Business Response

    Date: 01/23/2025

    Sentry Recovery and Collections****** has reviewed the information provided by **** ****** as well as the information associated with Sentry reference #******. There are two debts associated with the reference number for **** ******.  The debts were assigned by Park 80 Apartments and *************** Apartments.  Sentry has made note of **** ******** dispute and updated its system accordingly.  Sentry has attached the documents provided by the creditors to support this debt to this response.  If **** ****** would like to discuss this matter further, they may contact Sentry directly during normal business hours.
  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION WAS STARTED NOV 2018. I RECENTLY VIEWED MY CREDIT REPORT AND SAW THE BOGUS ENTRY ON TRANSUNION CREDIT REPORT. I LIVED IN ********* FROM 1989 TO 1991 WHILE IN THE **** STATIONED AT UNLV ROTC.

    Business Response

    Date: 12/18/2024

    Sentry Recovery and Collections, **** has reviewed the information provided by ****** London, as well as the information associated with Sentry reference #******.  The account was closed in Sentry's office on 12/18/2024 and returned to the original creditor.  At the time of closure, Sentry also requested a deletion of any trade line that may have been reported for this account, with the *************************.  Please note that it may take up to 60 days for the ************************* to process this request.
  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with la ensenda villas. I do not have a contract with Sentry Recovery & collections, they did not provide me with the original contract.

    Business Response

    Date: 12/12/2024

    Sentry Recovery and Collections, **** has reviewed the information provided by ******** ****, as well as the information associated with Sentry reference #******.  The debt was assigned for collection by the creditor, *****************, on 05/15/2023.  Sentry has made note of ******** ****** dispute and updated its system accordingly.  Sentry has attached the documents provided by the creditor to support this debt, to this response.  If ******** **** would like to discuss this matter further, they may contact Sentry directly during normal business hours.
  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SENTRY RECOVERY & COLLECTIONS. I do not have a contract with SENTRY RECOVERY & COLLECTIONS as they did not provide me with the original contract as requested.

    Business Response

    Date: 11/15/2024

    Sentry Recovery and Collections, **** has reviewed the information provided by ******* ***** as well as the information associated with Sentry reference #******.  The account includes two debts assigned for collection by ****************** and **************  Sentry has made note of ******* ******* dispute and updated its system accordingly.  Sentry has also attached the documents provided to support these debts, to this response. If ******* ***** would like to discuss this matter further, they may contact Sentry directly during normal business hours.

    Customer Answer

    Date: 11/20/2024

     
    Complaint: 22474964

    I am rejecting this response because: I am not liable for these debts with ****** or Rosewood. I do not have a contract with Sentry. I demand proof on how this debt has been verified between myself and Sentry.

    Sincerely,

    ******* *****

    Business Response

    Date: 11/21/2024

    Sentry Recovery and Collections **** has provided ******* ***** with the documents from the creditors to support this debt.  If ******* ***** believes that any part of the documents are inaccurate, she may contact Sentry directly during normal business hours to discuss this matter further.  Sentry has responded to ******* ***** through the BBB process to the extent it is able to.  No further response will be provided through the BBB.
  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is refusing to give me a copy of court documents and photos of landlord 's claim of property damage

    Business Response

    Date: 09/16/2024

    Sentry Recovery and Collections, **** has reviewed the information provided by ****** ************ as well as the information associated with Sentry reference #******.  On 09/16/2024, Sentry closed the debt in its office and returned the account to the original creditor.  At the time of closure Sentry requested a deletion of any information that may have been provided to the ************************* for this debt, by Sentry.  Please note that it may take the ************************* up to 60 days to process this request.

    Customer Answer

    Date: 09/30/2024

    This is already off my credit report. 

    Thought you knew. 

    Now the issue is solely Desert Palms Apartments 

     

    FYI

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with sentry recovery. I do not have a contract with sentry recovery. They did not provide me with the original contract as I requested.

    Customer Answer

    Date: 09/04/2024

    Signed Release Form to BBB

    Business Response

    Date: 09/20/2024

    Sentry Recovery and Collections, **** has reviewed the information provided by ******* ******* as well as the information associated with Sentry reference #******.  The debt was assigned for collections on 03/12/2021.  Sentry has made note of ******* ********* dispute and updated its system accordingly. Sentry has attached the documents provided by the creditor to support this debt, to this response.  If ******* ******* would like to discuss this matter further, they may contact Sentry directly during normal business hours.
  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with sentry recovery and collections, I do not have a contract with sentry recovery and collections. They did not provide me with the original contract as requested

    Business Response

    Date: 08/16/2024

    Sentry Recovery & Collections, **** has reviewed the information provided by ******************************* as well as the information associated with Sentry reference #******.  The debt was assigned by the creditor, Villlas at *************, on 12/02/2022.  Sentry has made note of *******************************' dispute and updated its system accordingly.  Sentry has attached the documents provided by the creditor to support this debt to this response.  If ******************************* would like to discuss this matter further, they may contact Sentry directly during normal business hours.

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