We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

My Wireless AT&T

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for My Wireless AT&T's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Wireless AT&T has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 8/19/2023 I visited the **** store to purchase 2 Galaxy S23+'s. The employee informed me of a promotion that they had that did not exist unbeknownst to me. He declared that I could get $800 for both my previous ******* phones purchased from **** including any model (*******), any condition. The phones involved for the trade in were a ******* Galaxy Note 5 and a Galaxy Note 8. ************** which the employee declared were good and accepted for the promotion. He supposedly said they did not have the colors in stock for the phones we wanted. ***** said to come back Mon-Thurs and he would take care of the trade in. So we waited for the phone to come in the mail and went back on that following Thursday.The employee was not there and the manager ********************* said she could do nothing about it but offered another promotion for another phone which we did not come to buy. Whether employees are taught to go rogue and make up promotions is disingenuous and unprofessional. ***** also knew we had just had a garage fire, and that we could not be present in the house for 3-4 months so things were already hard enough while insurance is taking care of the repairs. All the employee added by lying was another inconvenience, and hardship. It makes me wonder why he said the phones were not in stock cause if they were ***** would have had to make good on the false promotion in the store right then and there.I also called to complain over the phone in which they also declared they could do nothing for me except make record of the complaint. After a some research I have found that **** has a track record of doing this to it's customers and it's unacceptable.Store: *****************************************************************************

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had ongoing service issues with ***** I had reported it numerous times which they advised me to keep upgrading my phone and that it would resolve the issue. I even went right before I had my service turned off not even a month before, and had my son pay almost $300 to get a new phone because his phone was still having issues as well and I kept getting told oh well just change the phone and it will increase the service and work better and never did it never resolved, so I finally reached out to Better Business Bureau and then I get a call from corporate and the lady was extremely rude not helpful and I said you know what Im done with this. I dont want the service anymore so which I had to go and pay for all my new phones at a different company and have my phone numbers transferred because of the lack of help from **** then I told them they can have all their phones back but I wanted a full refund for the phone I just purchased for my son Not even a month prior and I was told that no I cannot return any of the phones and I need to pay for everything on the service even though the service was bad and they never resolve my issues so I dont know what to do now from this point because the lady I talk to, and their corporate was extremely rude and I mean extremely rude and I would love for that call to be pulled and for somebody higher up to go over this I just wanna resolution they can have Other Phones back they should have been charging me for service because it wasnt working and I kept complaining and complaining and I want to be refunded for the last one that I purchased fully

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ATT ********************** for 23 years. 32 months ago I moved from ********* ** to West *********************. After ************************************************************** my neighbourhood. I have called ATT serveral times and the usuall answer is they are working on it. I am limited to wireless calling with has its own limitations with 800, 888 or 866 numbers. Simple question! Are you going to expand your service that I can get service in *********************** Nevada ( at my house)? A city with population of over 300K? or Should I take my 4 lines after 23 years to ******* to ******** which they offer service in my area?

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called **** to cancel my *************** on 2/28/23 as I was moving. The representative transferred me to the department that handles cancellations. The representative in that department suspended my account through 4/28/23 and advised no fees would be incurred through that date. During that time I could determine if I wanted to cancel or transfer my service. I called back on 3/28/23 to cancel and I noticed late fees and monthly charges were being added to my account. The cancellation department credited all late and monthly fees and apologized and stated that should not happen due to my account only be suspended while I decided if I would transfer. I have since called on 4/10, 4//12, 4/15 and 5/4 as yet again my account was charged late fees and monthly fees. I am placed on hold awaiting someone to help me for over *********************************************************** to receive service. I called 5/7 and the automated system tells me my account is delinquent, must be paid and will not transfer me to someone that can credit the erroneous charges and cancel my account. All I want is to have the $230 credited and my account canceled. I do not wish to do business with the company. Account number: *********

    My Wireless AT&T is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.