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Business Profile

Car Wash

Go Car Wash Management, Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Go Car Wash Management, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Go Car Wash Management, Corp. has 5 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through the car wash located on ********************************** on 2/26/2025 with my 2024 ****** GR 86, midway through the wash my front left tire went flat I could feel/hear the flat tire in the car wash bay and upon exiting I limped across **************** to the ********** parking lot to see the damage. The wheel cleaner brush had ripped out the valve stem and the wheel sensor unit I went across the street and filed a damage report only to learn on 2/27/2025 that they would not pay for the damages. On 2/26/2025 I had to have my car towed to ******** ****** on *************** in ************** which All State did cover the towing 100% and I lost a days wages because I had no access to a automobile I was charged $80.00 for the repair and was only seeking the $80.00 reimbursement and nothing more my car only has 5000 miles on it

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** my subscription. No one answers the phone .

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billing issues I went to cancel my two accounts a week prior and they charge in my account again, was a charge on 5/9 and 2/5 I request a refund and they were able to cancel again and refund a partial payment of one of the account , the other account was not refund at all

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered i have been getting billed for 3 vehicles when i only have 2 on the car wash plan since may of 2023. I do have bank statements to provide if needed. 2 charges of $21.74 and $22.83 come out on the same day and a 3rd charge of $30.44 comes out about 2 weeks later. once I found this issue I stopped into the *********** location on 1/23/25 and spoke with a manager and they said I have 2 accounts for some reason and only show 2 vehicles on them. they told me i should only be getting billed for the $30.44 and $21.74. they could not tell me why I have been getting billed for 3rd vehicle and said it must have been a error on their end and to contact corporate with the phone number he provided. I have left 2 voicemails and submitted a claim on their website with no communication back from them. the manager at the *********** location did refund me januarys 3rd vehicle withdraw of $22.83, but i am still owed for the prior 20 months of payments of $22.83 each which is a total of $456.60

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request a refund for unauthorized charges on my account. I terminated my car wash membership on December 15, 2023, but *********** has continued to bill me $31.99 for services linked to a customer named ****** *., with whom I have no connection. Additionally, I have never owned, used, or had any connection to ****** R.s vehicle, nor have I authorized any charges related to her account or services.Since December 23, 2023, I have repeatedly contacted your team to resolve this issue and cancel the erroneous charges. On January 4, 2025, customer service at one of your San Antonio locations conducted an investigation and confirmed that Go Car Wash was mistakenly billing me for services related to ****** *. I have not lived in *********** since October 2023.Given this confirmation of fraudulent billing, I am requesting a full refund of all charges made to my account after December 15, 2023, the date I terminated my membership.Please process this refund promptly and confirm once the refund has been initiated. I can provide any necessary documentation, including my cancellation records and transaction details.

      Business Response

      Date: 02/04/2025

      **** was refunded $415.87 to a **** ending in x1758 on January 28th.

    • Initial Complaint

      Date:01/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2024 I used go car wash (*************) to wash my car. I paid $28. Dec 18 I noticed charge for $28. A trip to the car wash I was told by the manager that I was being charge because I selected monthly. I was shown the screen that shows two options. I told the mgr I did not request the monthly option. I was given a tel. number **********. I got a recording, leave name, number, reason and they will call back. For two weeks call, no return. I believe the payment screen is misleading and does not explain the monthly charge. The Mgr told me the mistake was made before. I am attempting to recover $112. I believe the screen is very misleading and set up to trap customers in to purchasing a monthly fees.

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was being auto drafted monthly for carwash services, but starting about 2/29/24 they started double billing me. I did not discover it until Dec. 24. I have been in personally 4 times, talked to manager and staff they claimed corporate must refund the money. I have called and emailed corporate many times never any response. I have complained to my credit card company but they can't do more than file a dispute for one month back, they claim. I had the credit card service cancel the auto draft and have no interest in using them, I just what the refund I am owed $ ***** monthly from feb thru dec. $150.00

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have or had actually a membership to which i received no ***** period and never knew it wasnt one and then they cancelled my membership without me knowing due to them sending no notification. When asked the employee said we don't send out cancellations.

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a monthly membership to Go Car Wash and $22.00 is deducted monthly from my bank account via electronic bank transfer. When I arrived to my usual local car wash on Sunday December 1, 2024 , I was denied and told that my membership was not active because the debit card I had on file was expired and I had to pay for the service. I knew that was not the case and there was another customer that had the same issue. I told the attendant, that I wanted to cancel the membership and since they alleged that my card was expired, I should not receive any further charges. I went to another chain car wash and purchased a membership from that company. On Thursday December 5, 2024, I noticed that Go Car Wash had deducted $22 from my bank account. i stopped by my local car wash and they said they could cancel my membership and return only $10.00 because of time had lapsed on my membership (pro-rated rate). I called Go Car Wash, sent messages through their website and received no response. I find their unauthorized deduction from my account and their continued lack of response unprofessional and unjust. I understand it is only $22.00, but they need to take responsibility for their own mistakes. I need a refund for $22.00

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on vacation in **********, ***** in August I went to the gocarwash on August the 8th on my way home. I purchased a car wash for ***** which I thought was high because it was not a detail job it was just a drive-thru I vacuumed it myself. They told me that was the only thing they had and I could use it for 2 months I said I'm not hear 2 months I said I'm just here on vacation they said then just give your receipt to someone you've met here and when they come in we'll change it to their name. They did not tell me that I was subscribing to any type of a plan or anything with them it was just a car wash. Which didn't even clean my car I had to run it through twice while I was there. I have left all kinds of messages at different numbers with this company I have gone to go *********** and submitted my complaint. I finally did get a guy named *** that called and left me a message one day saying that they needed my tag number on my car my name and my phone number which I had already put all of that information out there for them I haven't heard back from him I got charged on my charge card $28 on September the 8th $***** on October the 8th and now I just looked at my statement online and they have charge me another $***** for November. I just looked at a complaint from somebody else that they got charged ***** for 7 months I don't know if he ever got it resolved. I have disputed this with my charge card company the September one they told me that they weren't going to do nothing about it so I don't know what the reason was for that they are still looking into the $***** for October and November. I have canceled that card hopefully the new card they can't get into it to charge me anymore but I need a credit for this $28 and the two ***** and they'll probably need to send me a check since I've canceled the card. My tag number on my car is cr4 w8w my name is ***** ***** my phone number is ************ *********************************** is carwash I was at thank you

    Go Car Wash Management, Corp. is NOT a BBB Accredited Business.

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