ComplaintsforBlaze Media LLC

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my subscription after I was charged last year and I was charged again this year. I have not accessed any of their programing or apps.

  Business response

  12/05/2023

  This charge is for an online subscription service for BlazeTV. When the customer first subscribed, they agree to our Terms of Use which states it's an ongoing subscription until the customer cancels or requests to cancel. There is no request from the customer to cancel until 12/2/23. On 12/2/23, we cancelled and refunded the charge as requested by the customer. 

  ********************** Team

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up near end of September mainly for *******, and at the start I think my membership worked. Shortly after he went off the air with contract issues or something for a while and for a few months didnt use the Blaze app. When I did I realized I wasnt being counted as a member. Tried reaching support by email asking for help and never got a response (and I did check spam). Emailed two more times through the year including a screenshot showing I paid. Again no response. Recently emailed stating to cancel my membership to make sure I dont get charged again and no response on that one either.

  Business response

  08/08/2023

  We have received only 1 email from this customer (as show in the attached Timeline pdf). This ticket was received on 5/16/23 and replied to on 5/16/23. His subscription is under his email address. This customer last viewed content in April of 2023, as seen in the attached View History pdf. There have been no further emails received from this customer concerning his subscription or we would have replied to him and either provided technical support or ensured his subscription was cancelled. There was no further communication received from this customer. 
  I have a representative reaching out to this customer, as I type this reply, to help resolve any issues they may have concerning their BlazeTV subscription. The customer may also email us at ******************************** or call ************ Mon-Fri 9am-7pm (cst). 
  
  ***********************;
  BlazeTV/Director of Customer Support

  Business response

  08/08/2023

  We have received only 1 email from this customer (as show in the attached Timeline pdf). This ticket was received on 5/16/23 and replied to on 5/16/23. His subscription is under his email address. This customer last viewed content in April of 2023, as seen in the attached View History pdf. There have been no further emails received from this customer concerning his subscription or we would have replied to him and either provided technical support or ensured his subscription was cancelled. There was no further communication received from this customer. 
  I have a representative reaching out to this customer, as I type this reply, to help resolve any issues they may have concerning their BlazeTV subscription. The customer may also email us at ******************************** or call ************ Mon-Fri 9am-7pm (cst). 
  
  ***********************;
  BlazeTV/Director of Customer Support

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On March 15, 2023 I called BLAZETV and told them I don't want to renew subscription. They still went ahead and charged me 99 dollars for a subscription I specifically told them I don't want to renew, I put in a complaint to the bank but BLAZETV still charged 99 dollars on April 20, 2023. I called BlazeTV at ************ and told them I don't want to renew but they say they refunded the money even though I have a charge of 99 dollars to BlazeTV on 4/20/2023. I want BLAZETV to refund me the 99 dollars they charged me on 4/20/2023

  Business response

  04/24/2023

  This customer contacted us on 3/15/23 requesting a refund. We completed the refund on 3/15/23. She then reached back out on 3/25/23, asking for the refund again. We proceeded to tell the customer that we did indeed refund the subscription. We also advised customer to contact their bank if she did not see the refund within **** days. We never heard from the customer again before today. We are not showing any active or non-refunded money for email  address ******************** We show no charge on 4/20/23 under this customers name or email. If there was a charge on 4/20/23 then it would mean there is a 2nd subscription under a different email address. We would need a copy of that charge, last 4 of the card charged, or transaction id if charged via paypal. If this is a charge from a 3rd party like Roku, Apple or ****** Play, customer will need to contact them directly as we cannot manage those subscriptions. Otherwise, please provided needed information for further investigation. You may reference the attached document concerning the refund provided on 3/15/23. 

   

  Thank you, 

  BlazeTV 

   

  Customer response

  04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing a complaint and requesting a refund after not getting returns on emails I have sent. I did not consent to a renewal and want my money back.Also, my favorite show is no longer on the platform as of December and Im not paying for a service that I signed up for solely for that show.

  Business response

  04/06/2023

  We received an email from ************************** on 4/4/23 requesting cancellation and refund of the charge. We responded 3 hours later approving the request. We let the customer the account had been cancelled and refunded per his request. Please see attached pdf of the email communications. This account has been closed and refunded. 

   

  Thank you, 

  BlazeTV Customer Support

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a subscription to Mugclub 2 years ago. ******* left the Blaze and I was still charged for an entire year renewal that I did not agree to. I respectfully request a refund. I canceled my membership today 4/2/23 after seeing my account had been charged.

  Business response

  04/03/2023

  We have cancelled and refunded this subscription per the customers request. 

  Have a great day. 

  BlazeTV

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to remove my credit card from blaze tv a while ago but the site was acting up and it wouldnt allow me to with active subscription but it wouldnt let my cancel the subscription. Just realized it charged me again and finally it let me cancel the my subscription, after it had already billed me. This is total bs, today is April 2nd and I want it gone today, you guys say you dont offer refunds will this is bs

  Business response

  04/03/2023

  Our site states that "removing a credit card does not cancel the subscription". You would have still needed to contact us to cancel the auto-renew. I have cancelled and refunded the charge to the card on the account. We hope this resolves the complaint that you lodged against us. 

  Have a great day. 

  BlazeTV

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Blaze media has used deceptive tactics regarding annual membership renewals.I am writing to request a partial refund of my annual subscription which I renewed on 9/22/2022.The reason for my refund request is the loss of the *************************** show at the end of December 2022.The ONLY reason I had been subscribing to the Blaze was for the ******* show. Neither ******* nor the Blaze Media informed the pubic about the upcoming split.I have only received 3 months worth of my annual subscription by this deception. If I as a consumer were informed of the upcoming split, I would have downgraded my annual renewal to a monthly subscription which Blaze clearly offers as an option. I respectfully request $50 returned to my credit card on file. I believe returning half of my annual subscription fee for the loss of 9 months worth of content if fair.Thank you

  Business response

  03/09/2023

  Good afternoon. We understand your frustration at the departure of your favorite show. We have made the exception to our policy and refunded you the $50 per your request. Please allow 3-5 business days for it to be fully processed. Hopefully we can bring content more to your liking in the future. 

  Have a great day. 

  BlazeTV Customer Support

  Customer response

  03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I also appreciate the speed of their response to my request.  Thank you Blaze.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 1, 2022, I paid for an entire year of a MugClub subscription on BlazeTV. BlazeTV removed MugClub from its platform in its entirety on December 31, 2022. They knew MugClub would be removed on this date ahead of time and still sold year-long memberships, which is false advertising. I cancelled my subscription as soon as the product was removed, and emailed BlazeTV multiple times asking for a refund for my remaining 11 months and was told they would not refund any of my purchase at any time. I did not sign up for BlazeTV - I specifically signed up for MugClub. How can you continue to charge me for the remaining 11 months for a service you don't even offer? I was charged $97.53 for 12 months and only received one month. Therefore, I should receive a refund of $89.41 for the 11 months of product I paid for, but did not receive.

  Business response

  03/09/2023

  A ******** subscription is simply a BlazeTV subscription with a free Louder with ******* Mug. It is access to all our content regardless of which show brought you in. Our subscriptions are not restrictive to specific content. Our policy also states: "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast." Terms are agreed upon when you initially subscribed. Having said that we do understand your frustration of your favorite show ending. We are willing to make the one time exception and treat your subscription as though it was a monthly, in stead of annual. We have refunded you $87.53, retaining $10 for the monthly. We hope this solution is to your satisfaction and that we can bring content more to your liking in the future. 

  Thank you, 

  BlazeTV

  Customer response

  03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for a specific product that this company was providing. I expected to receive a year of this service. I don't feel like I got what I paid for. I only "used" 1/3 of subscription and I haven't even signed in for over a month. This was very poorly executed and I'm sure will disappoint more people than just me and will deter anyone else from taking a chance to not get what they paid for.

  Business response

  02/01/2023

  We understand that the subscriber may have signed up in order to watch Louder with *******, but all subscriptions are for all of BlazeTV regardless of your utilization of it. A ******** subscription is simply a BlazeTV subscription which prompts a gathering of the shipping address for a free mug. Our terms of use specifically state "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast." Therefore if a subscription was solely for 1 show we would have restricted access to that content only not all of BlazeTV's network. The terms also state that "If you cancel, you will not receive any refund and we will stop charging your account prior to the next billing cycle, but your access will continue for the remainder of the current annual period. All charges for an annual subscription are nonrefundable. 

  However, we are willing to offer the subscriber a partial refund of $45.56. 

  Thank you, 

  BlazeTV Customer Support

  Customer response

  02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid for a subscription to watch ******** on Blaze TV. ******** is no longer showing content of Blaze TV. I asked for a refund on the remaining subscription time and was told via email this is not an option. I think this is an option that should be available! I purchased this for ******** only. This policy is so unfair.

  Business response

  01/30/2023

  A mug club subscription is simply a subscription to BlazeTV with a free Louder with ******* Mug. It is not a subscription just to specific content. We do not restrict content based on a subscribers favorite show. Our terms of use specifically state that we do not offer refunds. It also states that "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast.". However, we are willing to offer this customer a partial refund of $39 for the remainder of his subscription. 

  BlazeTV Customer Support

   

  Customer response

  01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩