Business ProfileforSwickard Shared Services, LLC

Sadly we have had a terrible experience with this **********. We purchased a used vehicle ***** with extended warranty from Mercedes of Wilsonville. It was my sons first car. 4 months later it was determined that the car was burning oil at a very high rate. We took it to the *** ********** who informed us the engine needed to be replaced & recommended we take it back to Mercedes where we purchased it. The service team had us do an oil consumption test (drive the car for 500-1000 miles) and it was clear that the car was indeed burning excessive oil. When we brought the car back after the appropriate miles were driven, we were told by the service team that there was nothing they could do & that wed need to go back to *** instead. Not helpful when we were just sent across town from the *** ****** & told by Mercedes to return to Mercedes. At that point, we engaged the sales team to attempt to have them buy back this lemon of a car. They offered an insultingly low price that was several thousand less than the purchase price from just a few months ago. They were not willing to discuss or negotiate. Just said its the best they can do & that was that. For the amount of time, energy & stress this has caused for a car that was clearly problematic prior to us purchasing it, this ********** has made no effort to make this right. They have made the process very difficult, frustrating & time consuming. Well be contacting the Swickard Auto groups customer relations team, filing a complaint with the BBB & likely engaging our attorney for assistance with next steps. The team at Mercedes Wilsonville has made it clear they do not value integrity, accountability or the customer experience. I urge anyone reading this review to consider purchasing your new or used vehicle from a different **********. We wish wed known this before putting our trust & money into Swickard Auto Group. Its been a very disappointing experience.