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Business Profile

Auto Wrecking

B & R Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

This profile includes complaints for B & R Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see

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B & R Auto Wrecking has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, on 3/31/25 I ordered a tan passenger seat buckle for an 04 ****** Tacoma with bucket seats. The part was shipped out, however I received a seat belt retractor 4/18/25 - I called B and R letting them know of the mistake, they sent out another part, however I received the driver side buckle. Not the passenger buckle.4/28/25 - I called B and R again letting them know they sent the wrong part. I was told my customer service that the online parts department would return my call. They never did5/5/25 - Called again, never heard back after requesting a call back.5/14/25 - Called again for the fourth and final time, again was told the online parts department would return my call, I let them know they hadnt in the past. The man I spoke to emailed the location and online parts department after I explained the situation. I never heard back.All i want is my money back or the part.

      Customer Answer

      Date: 07/31/2025

      Hello, this situation was resolved. I received the correct part now. Please cancel this BBB complaint. 

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a quarter window online. It reads that someone will call when it is ready. This was on 06/06/2024. I went to the business in ********* the next day and was told they couldn't have it ready till the fallowing Monday. I allowed for more time in hopes there would be no problems and returned 06/14/2024. Was told they had to wait for another company to come and extract the glass(same excuse as used last visit.)..I went home and made several attempts to reach someone and was put on hold twice, ignored until the phone disconnected. I sent emails as stated on the website with zero response. attempted to chat to no a vale.

      Customer Answer

      Date: 06/18/2024

      I received a call from the company and seemed eager to resolve the issue.  I was notified if the early afternoon I could pick up the product.  All went well and I have my product and am happy with it

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to purchase a part that I need online and I typed my card info and it stated for me to put another card because it didn't accept the one I put down I attempted on 2 different days 4 different times and it said the same thing so I went to another site and as I attempted to purchase it stated I had insufficient funds and that's when I called my card company and found out my card was charged those 4 times I went in person to the ********* store and showed the ppl there my transactions and what I was charged I was given numbers which I have called and left several messages till now not one single call have I gotten or my refund

      Customer Answer

      Date: 11/14/2023

      My issue was resolved thank you 

    B & R Auto Wrecking is NOT a BBB Accredited Business.

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