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Business Profile

Auto Transportation

My Auto Transport Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Details:Transaction Date: January 28, 2025 Amount Paid: $200.00 (deposit)Payment Method: Credit Card Description of Complaint:On January 28, 2025, I paid a $200 deposit for vehicle transportation services. The company committed to securing a driver within ***** hours, as I needed my vehicle transported by January 30, 2025, before vacating my ******. The companys representative assured me that if a driver was not found in time, I could store my vehicle at their local facility for an additional $30 per day.Upon paying the deposit, I received no further communication from the company, despite their promise to call me or my daughter with updates. My multiple attempts to contact the company via phone went unanswered, and my daughter also attempted to reach them on January 29, 2025, without success. Due to the company's failure to provide the agreed-upon service or maintain communication, I was left with no choice but to find alternate transportation for my vehicle.When I was finally able to speak with a company representative, I was told they were experiencing "phone issues," which does not justify their breach of agreement and lack of communication. I formally requested a refund due to their failure to provide the promised service. Instead of issuing the refund, I was informed that my deposit would only be returned if I removed a negative review on ******, which is an unethical and potentially deceptive business practice.Desired Resolution:I am formally requesting a full refund of my $200 deposit due to the company's failure to provide the agreed-upon transportation service and lack of communication. Additionally, I am requesting that the company be held accountable for conditioning a refund on the removal of an honest review.Sincerely,****** ********, MBA

    Business Response

    Date: 02/03/2025

    I could not open the file to respond with the file number provided. ****** ******** was refunded in full and she has received the refund from our merchant account as she entered her credit card information not us, we don't take credit card numbers due to security reasons. Therefore, her false claim that we charged it again after she removed another negative review she gave us on ****** is not legitimate and holds no foundation. She has been referred to our legal department for a personal vendetta she has with the owner of the company and we will be suing to the fullest degree of the law for all of her harassment and false allegations. I have attached the refund receipt. Please let me know if you have any questions

    Customer Answer

    Date: 02/10/2025

     
    Complaint: 22884852

    I am rejecting this response because:
    I posted an honest review and the owner stated the only way to receive my refund for services not rendered was to remove the review. 

    I made a number of attempts to resolve this issue. They were unprofessional and in retaliation a negative review was posted on Zillow regarding my profession. 

    Remove the fake review on Zillow!!

    This companys practices are unethical and deem further investigation by state officials. 

    I do not know anyone at this company personal nor do I have a vendetta. They are delusional and a cease and desist has been formally executed. 

    Sincerely,

    ****** ********, MBA 

My Auto Transport Company Inc is NOT a BBB Accredited Business.

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