Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USA auto has destroyed my vehicle and is going to have me terminated. My vehicle has been in the shop of USA Auto #9 since 5/27/25. Tests on the vehicle should have been ran for issues. However, everyday I call I get a response thats not productive to getting my vehicle fixed. When new customers arrive, work on my vehicle stops and Im told exactly as such.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to get smog that USA Auto Service I drove my car here I drove it up to the ramp they swung the car it failed then he told me that and he did some repairs done to it and I declined the repairs I got my car to drive home my car would not start I asked him to give me a jump start and it was not the battery that needed to be jump started the car simply does not start at all whatever they did while I was in the waiting room has something to do with what my car is not working now I asked for him to take a look at the car and he said it's going to cost me $89 for Diagnostic fee and I was upset to hear this under his care of my car now he won't even help me out

  Business Response

  Date: 06/13/2025

  Yes on 05/28/2025 the vehicle did not pass smog. What does "help you out" mean? The price for a diagnostic fee is $89.99. Are you requesting to not pay the shop to perform a needed service on your vehicle? 

  Kind regards,

  The USA Auto Team 

  Customer Answer

  Date: 06/15/2025

  So I figured out that ***, I don't repair check out the second board and battery in my key and put it together. So I couldn't start my car when I was trying to leave. This is I mean, right? Very atrocious kind of work that they're doing here, it cost me a lot of money to get this key replaced. And I would like to have my money.I spent on the key to be repaid by the shop

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23389364
  
  I am rejecting this response because: So I figured out that ***, I don't repair check out the second board and battery in my key and put it together. So I couldn't start my car when I was trying to leave. This is I mean, right? Very atrocious kind of work that they're doing here, it cost me a lot of money to get this key replaced. And I would like to have my money.I spent on the key to be repaid by the shop
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this Auto place on July 27th,2024 to have Evaporator for AC fixed. When i took my car into the shop i had nothing wrong with the car but the air . The job they did was supposed to take 7.5 hours to complete. Once i picked up the car , i had a lot of things inside the car that was not working once i picked my car up. They had to pull off the whole dash board and the steering column to do the job. Once i received my car 2 days later , the horn was not working , the shifter that put car in gear , was very loose , to the point it said it was broken on the car visual screen on my dash . i also had a ticking noise coming from my dash board as well . I brought the car back again for a second time for them to fix the things that did not work from them pulling off the dash board. Once i came back later in the day they said that my airbag was not working and horn and volume button on steering wheel was not working , which all my stuff was working because it was at dodge for oil change the week before , and dodge did a complete overlook and all my things were working . The manager said that i had to replace my clock spring which was working when i took my car into the shop . Now they are saying i have to pay 800 dollars to get the part that they broke on my car , which is not fair to me being that everything worked prior to me bringing in for AC . Today 7/8/2024 my car is still there due to them not once again driving it before they gave to me and alignment of steering wheel is off and has to be corrected which they did not do before giving me the car on 7/6/24. They are very unprofessional and i will be filling this in court as well .

  Business Response

  Date: 07/22/2024

  Our office spoken with the Management Team regarding this repair concern and were advised the vehicle has been repaired at n cost to the customer, per satisfaction. This matter is closed. 

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 25, 2023 Total Amount paid: $909.34 Replacement of broken *********************** charge as the promised paid service was NEVER provided.The business has NOT tried to resolve issue.I live across the street from this business, I took my car into replace rack and pinion. The business later calls me notifying me that my car is fixed and ready for pick up. I spent $909.34 to have this part replaced, Only later to find out from a trusted mechanic that this part was NEVER replaced but is the complete original from when the car was made. This shop is absolutely a horrible business in providing service to its customers. Promising to fix broken parts on cars and never fulfilling their promises and at the customers expense. I would like a full refund as I paid another Auto Service who ACUTUALLY FIXED MY ************** This business needs to be shut down for the scams they're putting their customers through.

  Business Response

  Date: 12/06/2023

  All repairs performed at USA Auto Service are covered under full warranty (parts & labor) for 12 months or ****** miles (whichever first occurs) Our office has confirmed with the Shop Manager that the customer has not returned to the repair facility to express any dissatisfaction with the repair. 
  Please advise our mutual customer that if she has any other repair concerns, she can return to the location as his earliest convenience for a complimentary inspection of the vehicle. 
  Per the warranty guideline, the customer must allow ********************** the opportunity to honor the warranty coverage before another repair facility alters the original equipment and voids the original repair warranty. 
  
  ..

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20964128
  
  I am rejecting this response because:

  I was contacted by business that my rack and pinion was replaced and to come pick up my vehicle. I paid for services NEVER received. I was shown the old rack and pinion by a trusted mechanic that should have been replaced when I paid *** Auto. I have now paid another mechanic to actually replace what needed fixing, I would like a full refund to pay for the expense I am paying now for a service I already paid for that was NEVER serviced. I am not satisfied with business response as my vehicle was not fixed like they claimed and I was scammed out of $909.34. I do not trust this business as shown with BBB there are multiple claims they are an untrustworthy business. They are committing fraud on their customers and if this problem cannot be solved I will be suing for monetary damages. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 12/21/2023

  OUR STANDARD WARRANTY ON ALL PARTS AND LABOR IS 12 MONTHS OR ****** MILES (WHICHEVER FIRST OCCURS) THIS REPAIR INVOICE IS DATED 02/25/2022 WHICH IS ALMOST (2) YEARS AGO. OUR GUIDELINES ALSO REQUIRES EVERY CUSTIMER WHO RECIVES A REPAIR AT USA AUTO SERVICE TO GIVE THE REPAIR FACILITY IN OPPORTUNITY TO HONOR THE WARRANTY COVERAGE. UNFORTUNATELY, THIS MATTER HAS EXPIRED IN FEBRUARY OF THIS YEAR 2023. KIND REGARDS & HAPPY HOLIDAYS! 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20964128
  
  I am rejecting this response because:

  Regardless of the fact, *** Auto is scamming customers and having them pay for parts and service they're never receiving. What you are doing is wrong. I will be filing a complaint with ****** Attorney General's office. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/08/2024

  There are no invoices dated 02/25/2023. The "rack and pinion" repair was dated 2022. Which is out of warranty. Warranty coverage is 12 months or ****** miles (whichever first occurs). The repair is out of warranty/ This is now ****!

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 20964128
  
  I am rejecting this response because:

  I AM NOT SATISFIED WITH THE RESPONSE. THE BUSINESS IS SCAMMING PEOPLE! I HAVE ALL MY PAPERWORK AND RECEIPTS, I DONT CARE ITS OUT OF WARRANTY. YOU ROBBED ME OUT OF $909 AND SOME CHANGE FOR WORK YOU NEVER DID. AND YOU CONTINUE TO DO TO CUSTOMERS. I HAD TO PAY TWICE FOR A JOB THAT SHOULD HAVE BEEN COMPLETED THE FIRST TIME. YOU REALLY SHOULD BE OUT OF BUSINESS! LOOK AT ALL THE COMPLAINTS YOU RECIEVE AND THE BAD REVIEWS YOU HAVE. CON ARTISTS AT ITS FINEST. I WANT MY MONEY BACK SINCE I RECIEVED NO SERVICE. MY REQUEST IS QUITE FAIR, RETURN MY MONEY. WHY? BECAUSE YOU NEVER PERFORMED A SERVICE ON MY CAR!! 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/24/2024

  PLEASE LOOK AT THE INVOICE YOU SUBMITTED!!!! IT CLEARLY SAYS IN THE TOP RIGHT CORNER 2/25/2022 NOT 2023!!! IT SAYS YEAR 2022.

  THAT REPAIR IS "OUT OF WARRANTY" IT IS NOW NEARLY 2 YEARS LATER WE ARE IN YEAR **** NOW !!! OUT STANDARD WWARRANTY IS 12 MONTHS OR ****** MILES (WHICHEVER FIRST OCCURS) 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 25th I went to USA Auto Service at **** ********* ** ** ***** with a new oil filter and oil to have them do an oil change like they have in the past on my 2019 ****** Rav 4. The cashier gave me the typical price of $13 . After 5 minutes, the manager ****** came out to say that I need to have my transmission fluid changed because my vehicle was at ****** miles and it was supposed to be changed every ****** miles. I told him I had a extended warranty for ******* miles or 10 years and he said he can not take it and I have to pay $234 or I would ruin my transmission. I agreed because he said it was ***** mile over and would ruin my transmission. I came home, called ****** and was told I do not have change it until the mileage is 60,000-*******. I went back to USA Auto Service and asked why he would tell me it had to be changed? The manager ****** said that manual transmissions do. My vehicle is an automatic not a manual. Manuals are supposed to be changed at ******-60,000. He said the weather is hot so I had to change it which is not true with mileage of ******. I even showed him the information on ******* He refused to say he made a mistake. My wife called and questioned why he would do that and he said he did not say the car was manual. She told him that he worked on the vehicle like it was a manual when it is an automatic like he told my husband and questioned if we were going to have problems with the vehicle if he did not use the right filters or oil. He told her not to worry. He would not put greese in it ! I was not supposed to have it done for at least another ****** miles, he just said its hot and there is nothing he can do about it. He took on a very bad attitude when confronted on why he would change the transmission fluid and filters at ****** when The manufacturer does not recommend it for 60,000-1000,000 miles. ** senior citizens on fixed income we trusted a local business that is more than likely taking advantage of their customers.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12 2023 I was making car payments for repair and they overcharged my card and took 853 instead of the anticipated 300. I called them back to explain what happened and the employee stated on a recorded line that they would refund me $553. I waited in good faith for several days for a promised call back on the confirmation when my return was processed only to call them three days later myself and be told they rather me come pick up the car and them backtracking their promise. I wrote a detailed email with timestamps and accounts to their corporate office. A lady called me back within 20 minutes of that email and rude and initially denied giving me my refund despite their employee saying I would get one. I advise her this goes against my consumer rights and she retaliated by stating they were going to add storage fees to my vehicle from this point forward. They wanted me to pick up the vehicle without my refund I had $1.53 in my account because they overcharged (by mistake) instead of correcting the action they wanted me to pick up the car with no money. The brakes still hadnt been fixed so it wasnt safe to drive and I needed a tow and I had already been penalized NFS fees from other bills because they overdraft in my account. I try to explain to the lady the situation and her only solution was charging me 60 dollar a day storage fees for asking rightfully for refund for their technical error. Following the phone call I filed a complaint with my attorney generals office, Ironically within the same hour their office called back and stated they will be giving me my refund, at the cost of storage fees at $60 a day Totaling an additional $600 on top of the service now that did not exist before. That wouldve never existed if the employee wouldve made the correct payment and I would continued to make a payments as I would have. I feel the decision was one in retaliation and fraudulent practices. A storage fee was not previously disclosed prior to the dispute.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/22 I went to his shop, explained I was pregnant & needed the problem fixed because my due date was on 02/7 and my transmission inspection was on 02/28. A/C was blowing hot air& engine was on. He offered to fix the issue for $1500, I was told to pay up front. I declined, the price was too high&needed more time to consider it.owing to disappointment I pre-paid $1500 on January 9, 2023, & he took my car. After 15 minutes, he called and showed me my car, explaining why my A/C isn't working, how a rat was getting inside, and He also added that I have a front arm problem, but don't worry, we can fix it if i bring my car tomorrow.Before going to work on January 10th, 2023, I came to drop off my car. I suspected there was a problem when the office called me to pick up my car at 2 PM. He told me everything was fixed when I picked up my car and that all I needed to do to pass the smog test was drive for 15 minutes. However, after 5 minutes of driving, however, my engine turned back on.Up until January 13, 2023, I kept going back to him.I went his shop on January 13th, 2023, and he called me out of the office to speak with me "Hey, I wish you had told me you had an issue with your engine and air conditioning before I found out. If you want me to solve the problem, it will cost you a lot of money." However, he noted, "You have 5 months until summer; your car is currently driveable." He wasn't even concerned that his negligence was endangering my unborn child.When I asked for my car key, they added a note saying that I am aware that the A/C and engine needed work. They forced me to sign or they wouldn't give me my key, so I did, and I left. What I later discover is that from January 10, 2023, to January 13, 2023, he repeatedly told me that everything was working, but when I left, the engine kept turning back on because he never fixed anything but was erasing or deleting the engin code. On account of the heat, my child and I are in danger. Unprofessional

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see atachment

  Business Response

  Date: 03/02/2023

  The customer has been issued an electronic refund via AMEX for the payment made to USA Auto Service. This matter is resolved. 

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17th, my boyfriend and I were on the 2nd day of a road trip from ********* to ****************. We had just crossed into ******, and were close to ******* when we smelled smoke come out of our air vents. I opened the window to see if the smell was coming from outside, and it wasn't. Then, the smoke coming out of the vents was black, and I told my boyfriend to pull over. When he tried to slow down, the brakes weren't working properly, and he had to use the parking and emergency brakes to slow the vehicle. When we were on the shoulder and moving slower, I jumped out while it was moving and saw flames underneath the whole car as it slowed to a stop. My boyfriend came out with my purse and phone once it stopped moving, and when he got to me, the first tire blew up. From there it was explosion after explosion, and we couldn't help but think we almost died.The crazy part is, we had just taken our car in to get our A/C fixed at USA Auto Services #1, when they told us they thought there may be a fuel leak as well, so they put dye in the fuel system to see where the leak was coming from. They fixed the A/C at a cost of $403.91, and told us to come back in a couple of days so that they could identify the cause and replace whatever is necessary. We did as we were told, and brought it back a couple of days later. They said the cause was the high pressure fuel pump. They said it was an expensive fix, but could be done by the end of the day, and for that we paid $1637.05. Now, given that a fuel leak is a terrifying prospect right before a ****+ mile road trip, I asked them if ANYTHING ELSE was wrong with it before we left for our trip 2 days later. They ASSURED us that nothing else was wrong, and that the car will rest assured make it to Washington state and back with no issues.I've been to another mechanic since for my other car, and they have had to completely redo work I had done at USA Auto Services #1, including my front passenger axel and rotor, costing $900.