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Find a Location

Quality Star Imports and Domestics and Auto Body Collision has 1 locations, listed below.

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    Business ProfileforQuality Star Imports and Domestics and Auto Body Collision

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3420 N Rancho Dr STE 110, Las Vegas, NV 89130-3119
    BBB File Opened:
    12/8/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Quality Star L.L.C.
    Contact Information

    Principal

    • Mr. Nickalus Hamdan, Manager

    Customer Contact

    • Mr. Nickalus Hamdan, Manager

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The date of the transaction was December 28th for the deposit of the car parts, and February 3rd for the rest of the repair costs.I paid $2,171.56 for the parts deposit, and $4440.62 for the rest of the repair costs. The business offered me an estimation price of $5,367.15. The actual price I was made to pay came out to $6,612.18. One part of my dispute is that they added additional charges for a few things that I didnt need repaired / replaced, this includes the scuff plate, the emblem, and the door glass. My other dispute is over the fact that my window regulator was in perfect condition when I brought my car into the shop. They texted me the day before my car was finished with repairs to say that my window regulator suddenly stopped working. And they added a charge for it on my bill. I fully believe the negligence of the shop caused damage to the regulator, as it had worked normally for the entire time Ive had the car up until it was in the shops possession. I brought these issues up to the shop with no resolution. My repair order number was ****.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    D. F.

    1 star

    10/11/2023

    Quality star is very corrupt, I took my truck there to get my ac compressor repaired, i had to take it back three times to them because the work was not done right and my air was still blowing hot... On the third time i took the truck back to the shop they rigged up my Ac compressor so that the compressor would stay on when the truck was turned off... Also when i picked my truck up from Quality star before i got there the owner Nick called and said i had no gas in my Truck, which i did when i dropped it off it had a quarter tank of gas. when i got there my check engine was on and the owner Nick told me it was because i needed a new gas cap. a I looked at my gas and it was at a half of tank which makes me think they dropped my gas tank due to some damage they did... The rigged up work that was done was causing my Ac drier to freeze up with ice on it. They rigged a wire to a Ac rely which was causing my battery to die and caused my Power train module to need to be reprogrammed... When i called to complain about the matter the owner Nick ****** made it seem as if it was my fault by asking did i leave any lights on in the truck. When i told him i did not leave any lights on, he hung up on me and when i called back he threaten me telling me if i come back to the shop he had something for... I took my Truck to another shop for a diagnostic and they found the faulty work quality star did... The other shop had to undo the rigged wire that kept my battery dying and was forcing my ac compressor to stay on ... Now Im back to where i started with no cold ac and my Power train needing to be reprogrammed which i never had that problem... this matter started aug 31 2023 and still ongoing, its now oct 11 2023 in which the heat in las vegas has still been reaching the near 100s... I have four children and one is only a year old. This is my only means of transportation, and me my children have endured much pain and suffering due this matter...

    Quality Star Imports and Domestics and Auto Body Collision Response

    10/12/2023

    SERVICES WAS PROVIDED AND COMPLETED TO CUSTOMER WITH NO ISSUES WE NEVER WORKED ON HIS FUEL SYSTEM AND NEVER TOUCHED HIS BATTERY CUSTOMER VOIDED WARRANTY WITH US WHEN HE DECIDED TO TAKE IT TO ANOTHER SHOP AND ALOS CUSTOMER CALLED MAKING THREATS TO THE STAFF AND ON A RECORDED LINE. THIS CUSTOMER IS NOT ALLOWED ON THE PROPERTY AS HES A DANGER TO THE SHOP AND ALL EMPLOYEES ARE SCARED OF HIM AS HE THREATNED THE LIVES OF THE EMPLOYEES WITH ANOTHER MAN ON THE PHONE. THIS MAN IS DANGEROUS AND WILL BE TREATED AS SUCH IF HE CONTINUES TO HARRAS THIS SHOP. THE AC WORKED AND HE NEEDED MORE WORK THAT HIS WARRANTY COMPANY DID NOT AUTHORIZE AND HE DID NOT WANT TO PAY FOR. THE ISSUE IS HE WANTS FREE WORK DONE TO HIS CAR AND HE FEELS BY MAKING THREATS HE WILL GET THAT ACCOMPLISHED HE ALSO MAKDE THREATS TO HIS WARRANTY COMPANY THE COPS WERE NOTIFIED AND HE IS NO LONGER ALLOWED ON THIS PROPERTY AS HES TRESPASSED

    Customer Response

    10/17/2023

    Nick of Quality star is a true liar... He claims that I threatened the employee's at shop that never happened. Neither I did I threatened my warranty company which he claims... Quality star rigged a wire to my AC relay which was causing my battery to die... Also that wire caused my Power train module to need to be reprogrammed. I had to take my vehicle to another shop because Nick and Quality star would not honor the work they was paid for and the damage they caused. Also when I went to pick up my vehicle the owner nick called me and told me I had no gas in My vehicle, which when I dropped it off I had a quarter of a tank of gas. When I picked it up my gas tank was on a half of tank , but like I said he said I had no gas. As well as my check engine light was on and he lied and said It was because I needed a gas cap. I found out from out auto zone and afew other scan readers it was a P260F code for the PCM REPROGRAM POWERTRAIN CONTROL MODULE... Do to my battery continually dying and quality star not wanting to honor the work I had to take to another shop for a diagnostic. It was found that a parasitic draw coming from a AC relay. Basically my ac compressor was always on. They found a wire inside of the ac relay that was installed prior to another place ( Quality star ) which bridged contacts together thus resulted in ac compressor always activated battery to drain overnight, and AC lines to freeze over due to ac compressor always working. They removed bridge inside of relay for now, parasitic drain gone but ac compressor does not come on. Vehicle has a bad driver inside the engine computer for AC. Recommend replace engine computer to remedy problem. That's exactly what the other shop said Quicks auto repair, not me myself... At this point ima taking legal against Quality Star and strongly suggesting no does business with this company.

    Quality Star Imports and Domestics and Auto Body Collision Response

    05/20/2024

    You took us to court and WE WON! The Judge saw right through your sketchy con artist behavior! to the people reading this guys review he's a con man and THE LAS VEGAS COURT SYSTEM AGREES with us

    Local BBB

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