Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2222.66 to AAA Auto Repair Center at **** *********, ********* ****** on 5/16/2023 Work Order # ****** My car broke down in ***** and this repair shop promised to do the repairs necessary to get it back running. The day I was supposed to pick it up, they tacked on another part last minute (an extra $652.78 for a fuel pump.) They failed to repair the car on time, pushing the pickup time to much later. They didn't let me test my car until after I had paid them.At the shop, I tried to start it and the check engine light was still on and it was sputtering and in no way "road ready." I had no choice but to get my car to a second mechanic. The second shop told me that AAA had thrown parts at my car and upsold me by three times what the parts and services actually costed. They had also failed to disconnect the battery while installing the alternator causing all of the sensors to malfunction. They had also negligently installed the alternator, leaving bolts loose, which is extremely unsafe. So they had not done proper diagnosis or repairs, and also installed the parts negligently. The second mechanic told me that the car hadnt even needed a new fuel pump as the problem had been electrical not mechanical. The second mechanic can be contacted at *************, if you would like to reach them. A quick ****** review search will show that this business has done similar things to other clients and that mine is not an isolated incident. They have scammed people and provided negligent and damaging service before. My money has been tied up over this case for months now, and AAA keeps delaying the process, so now I am involving BBB. AAA Auto Repair Center should absolutely be held accountable. I have attached receipts from both shops, the scammers and the mechanics that actually helped me fix my car, as well as a second opinion letter from the mechanic that had to fix AAAs shoddy work.Thank you for reading and thank you for helping,***********************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/7 Brought car in as A.C. blowing hot. Instead of adding freon or repairing fans, they put in ALL NEW A.C. SYSTEM DESPITE FACT THIS HAD BEEN DONE 11 MO. PRIOR By a shop in L.A. Told them I would be driving to L.A. & back. Told them engine lite on. They charged me $3332.74 yet A.C. BLEW HOT TO L.A & BACK. Took to engine mechanic in L.A. Said 3rd one misfiring when tested engine. Brought car back 6/30 2ND TIME. Told them a 2nd time about engine light. This time they said needed to replace new FANS (condenser fan assembly) for A.C. They charged me $968.08. Had to order parts so took car home over wk.end (only took to grocery str.) Asked Jovan (Mgr.) for old parts. Said only hold 7 days & already sent to recycling cnt. 7/3 brought car back in 3RD TIME. 7/5 They said need to replace CYLINDER HEADS as blew gasket. They charged me $6340.45. Have refused to provide rental car & continue to extend date my car will be released. I have had to cancel numerous Dr. and dentist appointments for my ************** had to get rides to P.O., *********, had to have groceries delivered, cancelled dinner invitations, and have many out of pocket expenses/costs now due to having no car. 3 CONTINUOUS TIMES NOW they have found things to replace in order to get my A.C. cold so have HAD MY CAR IN THEIR SHOP (in & out) FOR OVER A MONTH NOW with a bill currently at $9,673.19. NEARLY $10,000 JUST TO GET MY A.C. COLD for a **** car I paid $13,000 for 13 yrs. ago! They are taking financial advantage of a female senior citizen.

  Customer Answer

  Date: 08/18/2023

  7/21 made another excuse/delay on my picking up car, as promised. I sent tow truck to pick up car. They refused to release it. It was only when I threatened to call police to report their attempt to "steal my car" they provided me a rental car until 7/26  when I P/U car. While there, told ****. dashboard lites still on. A.C. still not working. Said lites just needed to be adjusted. A.C. would get cold when I drive car. $10,000 & 6 wks later I'm back where I started!