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Business Profile

Apartments

Allanza At The Lakes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lived at residence from 11/2019 to 10/2024. I received a final statement from Allanza with them withholding my deposit of charges on 10/21/24. This has already negatively impacted our credit report and been given to our credit. I immediately disputed the charges. The account was sent immediately to a third party debt collector. The total charges are $1020. They have kept the $250 deposit making their current total charges $977.49 plus interested. I am disputing $712.51 of those charges including the interest. Attached you will find my response to the 3rd party. Pictures of the vinyl and condition it was left in aside from the spot they are claiming that was damaged by their maintenance worker on 5/13/23 where he signed an affadavit claiming he was responsible for the damage.(disputing the $320 charge. You will also find pictures of the cabinets and condition they were left in aside from being a bit dirty and normal 5 year wear and tear (disputing $150 charge). Attached you will find pictures of the job that poor resurfacing job that was done that we immediately reported. ($250 charge.) We take accountability for the $100 cleaning fee, and the Residential utilties $207.49. Taking our $250 deposit that leaves a remaining balance of $57.49 that we will happily pay. We have had every intention of paying and not having a withstanding balance with Allanze but these charges are unfair, we were lied to and promises were made and we are not responsible and dispute all of the additional charges. I have added all the details/request for resolution in the document below.

  • Initial Complaint

    Date:01/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ALLANZA AT THE LAKES NV. I do not have a contract with IQ DATA INTERNATIONAL. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11.30.23, after we turned in our keys, Allanza at the Lakes falsely assessed an early termination fee of $2510, equivalent to December rent ($1255) plus an extra month penalty. Earlier in 2023, due to chronic noise issues emanating from the 24/7 hot tub/pool area, which were a constant and regular feature of our stay at Allanza, an Area Manager offered in writing as a remedy to our unhappiness that we could provide 30-day notice and move out without early termination penalty. The noises issues continued (people would regularly shout in the hot tub area after quiet hours by our bedroom window), so we continued a search for a new home. On November 1, 2023, we provided 30 day notice to Allanza that November 30, 2023, would be our last day at Allanza. When we went to the trouble and expense of finding a new home, we were counting on Allanzas good faith that they would perform what they promised and allow us to provide 30-days notice without early termination penalty. When we provided said notice on 11.1.23, an Allanza representative informed us via phone that Allanzas previous offer of remedy was no longer valid as it was from the summer; however, we had no idea from Allanzas original offer that there was a time limit on the offer, and in securing our new home, we had operated under the reasonable assumption that we could take up Allanzas offer of remedy at any point during the duration of our rental period, especially as no time limit for the offer was ever communicated to us. We expect the entire $2,510 early termination fee to be adjusted from our ledger.

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment complex Allanza is charging me a fee for not having renters insurance in Sept and Oct 2023. I sent them documents from Allstate that clearly show I was indeed covered for those months and they refuse to take the fees off my ledger. They will not give me any information to contact **************** regarding this issue only stating that the fees will not be refunded even with proper documentation proving I was and still am covered. This is unethical and they keep giving me the run around. Please guide me on what else I can do to remedy this situation. Thank you

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease ended on 7/15. It has been 62 days since then and I have not received my deposit. In ****** it is illegal to return a deposit in 30 days. I received a notice of a final statement on 7/19 but due to their error. They had to send another one on 8/21. They did not notify me of their error and has not kept me updated on the status of my deposit. And I have been calling every 2 weeks. Absolutely disorganized as they have a new office manager every month. Due to ****** law I am *********** 2x my deposit.(NRS 118A.242, subsection 6-7) And not to mention I am no longer able to access my old lease online to confirm or not that a carpet cleaning charge was on my lease. I will be taking this to civil court.

    Business Response

    Date: 10/02/2023

    Good Afternoon,

    *********************** reached out to us directly to assist in returning his deposit to him.  It was returned by U.S. ************** (Screenshot Attached) and we have attempted to resolve but former resident maintains address is correct.  Our accounting office has now attempted to send it to him again and are expediting this request.  Property is not in violation of stated ****** it was sent within the required timeline but was unfortunately returned as mail forwarding had expired.  **************** may not be aware that a mail forwarding was active at one point and now that it is expired, mail is being returned to sender.  

    Please advise should additional details be needed for resolution.  

     


  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented with alanza in *********. From the start it was awful. I moved cross country into a run down out dated apartment. Everytime I asked for maitbance I got the run around and nothing was ever actually fixed. We had no hot water in master bedroom for months. The ceiling in the kitchen caved in twice. Once I even called because the sink was spewing water all over without it even being on from the and they told me all they could do was call maitnance and wait. My AC didn't work and I have MS so it was a health issue. I had to wait over 3weeks for it to be replaced. The bathtub was never refinished. The floor had stains all on it. Just as I gave my notice to leave they changed portal so I couldn't access all my info and records. Now they are trying to say I owe them 6k when for months we tried to figure out paying last months rent and they kept saying to pay on the portal we couldn't get into. That is the one month we didn't pay. I also had to leave my lease due to medical reasons and filed the correct paperwork never heard back. Now this is on my credit report when I was a good tenant in an awful disgusting apartment.

    Business Response

    Date: 12/21/2022

    Previous ***********************, Broke lease with no notice, had damages and final utilities due sent to IQ data. contact Information is below

    P.O. *********************************************************************** 9am-6pm PT
    Wed-Fri 8am-5pm PT

    ***************************

     

     

  • Initial Complaint

    Date:09/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to rent an apartment there back in 2019 and had to move out as I was going out of the country, I had set up everything on auto payment and was informed that my name is now in collections because your system had an issue and just charged me sewer and trash and not the full payment, so you hit me with a fee of $2,000 dollars. The office had complete knowledge that I was abroad and did not receive any notification in time to have this fixed or would be able to have it fixed. How do I get this removed of my record? I have proof from email of your office informing that it was a system error. Now this error is tarnishing my credit even though they used my deposit to cover the payment and are charging me a fee for an error on their end.I dont know if this is due to the fact that we are Hispanic and from the beginning they didnt ***** us accordingly, asking even for such a high deposit for later turning on us like this

    Business Response

    Date: 09/22/2022

    Hello ****,

    For your questions and disputes please contact:

    IQ Data
    ************

    https://www.iqdata-inc.com/Home

Allanza At The Lakes is NOT a BBB Accredited Business.

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