ComplaintsforNevada Anesthesiology Partners, LLP

• Initial Complaint

  10/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My son had tubes placed in his ears by ENT consultants of Nevada MD on July 20. I was told I would receive a call from the anesthesiologist's office. The day before the surgery, 7/19, ******* called me to tell me that I would owe $420 for the procedure. I asked how she could know that without checking with my sons dual insurance coverage first. She mentioned something about the deductible and then said that he couldnt have the procedure without the amount being paid upfront so I asked her to send me the bill and I paid it. After my son's procedure, I called the office in late August to find out why our insurance had not been charged. ******* stated that they were behind on billing that they do batches, she would contact them to get back to me. I called again on September 7 and she said that she would have somebody give me a call back. I had waited at least a week and nobody called me back. I called her again on September 19 to get the status, and she said she would escalate to a manager who stated he would do it himself. I waited until the end of the month to see if my sons primary insurance was billed. I tried calling again at the beginning of October but nobody picked up. I did notice that the charges went through the next week but I didnt see anything go through my insurance. I called her again on October 19 and asked why my insurance was not billed. She said that she would talk to somebody about getting that taken care of so that way they could send me a refund. It is the end of October and my insurance still has not been billed.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I typically write positive reviews for companies or service providers to share my positive experiences. This is not the case with my CURRENT and ongoing experience with Nevada Anesthesiology Partners LLP. Let me be fair and upfront that my concerns/complaints are not related to their clinical practices, but directly related to how they conduct business and have caused me a financial hardship. Though I have more than adequate health insurance coverage, I was required to pay Nevada Anesthesiology Partners just minutes immediately before my procedure. I had my insurance company even contact them, and they still said I need to pay the anesthesiology bill up front the day before the surgery. I was only able to pay $1000 at that time. I was told as soon as the claim that process they would return the thousand dollars to me. It has been two months and nothing has been returned . To date my Insurance company has not received any claims paperwork or billing from Nevada Anesthesiology Partners. My Insurance Provider explain that they cannot address any overpayment as they have not received a claim. I have made numerous calls to Nevada Anesthesiology Partners. Though they are very nice on the phone, they have not taken any action toward addressing my issue. Paying my bills timely is not only important to me, but it costs me money every month they delay. It's been two months so far and starting the third. Doing business with this group has cost me money, I hope it doesn't cost you to do business with them too. This is a horrible thing to do to someone right before the surgery date is stressful enough and then for them to demand money and promise to return once it's been paid it's completely unethical. I would like my thousand dollars returned to me as I know my insurance company has or has already paid this claim and will cover this claim.

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