Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sierra Air Conditioning, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSierra Air Conditioning, Inc.

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/10/1996

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4210 W Patrick Ln, Las Vegas, NV 89118-6858
    BBB File Opened:
    8/23/1990
    Years in Business:
    37
    Business Started:
    2/12/1987
    Business Started Locally:
    2/12/1987
    Accredited Since:
    4/10/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Contact Information

    Principal

    • Mr. Terrence Magee, Vice President of Operations

    Customer Contact

    • Mr. Darren Wilson, President
    • Mr. Terrence Magee, Vice President of Operations
    Additional Contact Information

    Fax Numbers

    • (702) 798-1761
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Sierra air conditioning and plumbing seems to be a very predatory business. Obviously we know nothing about AC but they won't quote you any price, any labor hour or anything. They tell me its $89 for someone to come out but can't tell me anything past that. Technician named ****** comes out. He is EXTREMELY professional and courteous. I have nothing but nice things to say about him. I ask him a bit about pricing. He tells me it depends but if its something small its usually within the $89 fee for them to come out there but it depends. I say ok. He goes to my attic and is in there for maybe 2 minutes before my A/C comes back on. Then I hear him on the phone, I would assume this is his supervisor. He comes down and then tells me that he had to replace a fuse and now the charge will be an additional $207. $207 for a $4 fuse from any hardware store. I definitely understand that there is expertise involved in this but $207 for a $4 part seems a little excessive and I would consider something small. I then asked what it would be to replace the two smart NV energy thermostats with Amazon thermostats that I already bought. He told me it would run around $1000...... This place is just a rip off and is looking to take advantage of people. Nothing reasonable. ****** was excellent, but you can just tell even he can't believe the prices. He never said that, but you can see that he knows $207 PLUS $89 for a total of $296 to replace a $4 part in 3 minutes is extremely excessive. I will NEVER recommend this horrible company. They are looking to rip people off.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Badi E

    5 stars

    03/24/2024

    We lost Justin as our technician as he has moved up in the company, nice work man! Filling his shoes would be a big task but Josue ****** did exactly that! He was very friendly, professional, took the time to read all the notes from prior visits, and did a thorough job. He deserves a raise!

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.