Business ProfileforResortcom International, LLC

Dear Better Business Bureau,We are writing to lodge a formal complaint against ResortCom and ************************ for engaging in fraudulent business practices and failing to accommodate legitimate requests for contract cancellation under extenuating circumstances.During a vacation in ******, our excitement led us to purchase a timeshare from ************************. However, our initial enthusiasm has since been marred by experiences that starkly contrast the promises made during the sales presentation. We were subjected to mounting maintenance fees, exorbitant interest rates, and rigid policies that greatly hindered the practical use of the timeshare.When hardships arose, making it difficult to maintain ownership, we contacted ************************ to request a cancellation of my contract. During the discussion, we were informed that full settlement of our loan balance was the only avenue to nullify our agreement. This demand is unfair and reflects an abject neglect of ethical business conduct and consumer rights, particularly after realizing the extent of misinformation conveyed to us at the point of sale.Additionally, a convincing yet deceptive argument led us to part with $4000, based on an assurance that future maintenance fees would be waived. This was utterly falsea deceit compounding our frustration and sense of being defrauded.In resolving this issue, we demand:The immediate and full cancellation of our timeshare contract associated with ************************.A complete refund of the initial investment made towards the timeshare, including the falsely obtained $4000 purportedly against future maintenance fees.It is evident that ResortCom and ************************ have engaged in deceitful tactics and thus breached their customers' trust and financial well-being. We urge the Better Business Bureau to investigate these unscrupulous practices comprehensively and enforce measures that provide justice and prevent future occurrences to unsuspecting consumers.We are determined to seek resolution through the proper channels and trust in the BBB's commitment to upholding consumer rights and corporate accountability.Thank you for your attention to this matter. We look forward to your swift response and action.Sincerely,************************* and ***********************