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Business Profile

Home Builders

Greenwood Homes, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dispute is related to Architectural Guidelines of my community and Greenwood Homes BOD not upholding their duty as governing group to enforce covenants. The dispute involves the installation of my neighbor's fence. Our covenants allow for 3 different types of fences: aluminum, wood, and white vinyl. They state that adjacent neighbors are not allowed to install a double fence line to create troughs and that whoever installed their fence first dictates the fence line. Neighbors must permit tying into existing fence lines. I had my aluminum fence installed December 2022 with appropriate approval. My neighbor installed a white vinyl fence spring 2023 that created a double fence line against my fence, WITH HOA and BOD approval. I contacted the BOD/HOA prior to the neighbor's install and they admittedly overlooked that I already had a fence and said it was not part of their protocol to check existing conditions. They said they could not renege their approval to the neighbor and allowed them to install a double fence line. I now have a double fence line that aesthetically looks ridiculous and a trough of overgrown grass that cannot be maintained. I have thousands of dollars worth of fence line that I didn't need to pay for. I asked for a full refund for my fence and for the HOA to maintain the trough. The BOD offered $1k towards compensation and said they would require me to sign a release and made no mention of maintaining the trough. I refused this offer considering I have a quote from the fence installation company that suggests that fence line was valued for more than their offer. I have not heard from the owner of the HOA PPM, Matt L******, in over 3 weeks after multiple emails and calls to his office and Greenwood has remained mum. Besides the fence in my yard, the BOD/HOA also installed chain link fence in the community around retention ponds (which is not permitted per the covenants) and have allowed other double fence lines and self installation of fences.

Greenwood Homes, Inc. is NOT a BBB Accredited Business.

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