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Business Profile

Towing Company

S N A P Towing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in an auction on July 3rd and won a 2003 ****** Corolla for 600$. On Monday July 7 I went to the tow yard and paid ****** for the car which includes the 600 and ****** for taxes and fees. On Monday when they took me to the car, they realized there was no battery and they knew there was no key (battery was 76$ and the key was 85$; did get my money back for battery, did not get money back for key) which they didnt tell me about prior to coming. So on Wednesday July 9th I brought a new battery and had a vendor come out and make a key for the car. I had to also wait an hour after the vendor left to go to the car to put the battery in and check if the key work because there was an inspector on the premises. When I finally get to the car and put the battery the attendant did help me try to start it but once it started he realized that the transmission was shot and didnt work. Than tells me Ill have to call pic a part to come pick it up and see how much of my money I can make back. Also in the next auction that h*** help me pick a car and try to give me a good price on another one.

    Business Response

    Date: 08/11/2025

    All sales on cars are finale. When you buy a car from a tow yard there is now warranty. I spoke with ****** ******** myself and learned she was a single mother with very little money to spend

    on a car. She told me one of her friends had bought a car from us and it ran great but she was not as fortunate. ****** was given a full refund. I asked her to please never buy a car from a tow yard 

    unless you have a mechanic look at it first. ****** seemed very happy and stated that she had put a complaint on the BBB on Snap Towing and would take it down as soon as she got home.

     

    Customer Answer

    Date: 08/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was towed my items were in the car , Versace black purse with gold had items in the purse separately I also had air pods white 2nd version iPhone 13 missing , my mk clear prescription glasses , everything was in the car when I got booked all these items are missing

    Business Response

    Date: 04/29/2025

    We are a tow company and we tow hundreds of cars weekly, therefore, we will need more information on the vehicle to further investigate, via, the police report, of what was inside this vehicle to confirm. If possible, we will need information on the car (Year, Make, Model, and Vehicle Identification Number). We can then take further action to get this resolved. 

S N A P Towing is BBB Accredited.

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