Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is unjustly withholding $305 of my security deposit from a rental.

  Business Response

  Date: 11/14/2024

  To whom it may concern:

  We would require more details to this complaint. Security deposit disputes can be sent directly to the property manager who oversees the property at our company for quick resolution.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22552837
  
  I am rejecting this response because: I have already contacted the manager via certified mail.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/15/2024

  After further review, we did receive a letter disputing charges to the deposit that we responded to. The dispute is regarding:

  1. Carpet Shampooing: $190.00

  2. Rent charges: $114.99

  Upon move out, the carpets were not shampooed. The lease agreement clearly states on page 3 that professional carpet shampooing must be completed by tenant. Since it was not completed, this was charged to the tenant.

  Rent charges for 3 days were assessed to tenant since their 30 day official written move out notice was submitted on September 3, 2024. Based on the 30 day notice, rent charges are applicable through October 3, 2024.

  These have been discussed with the owner of the property. Because these charges are per the lease agreement, no refund will be issued.

  Customer Answer

  Date: 11/18/2024

  Why wasnt I asked for my side of the complaint? The carpets were filthy when I moved in so I had to have them cleaned. I have pictures of the dirty carpet and a receipt for the cleaning.

  Customer Answer

  Date: 11/18/2024

  I have more

  Customer Answer

  Date: 11/19/2024

  Why wasnt I asked for my side of the complaint? The carpets were filthy when I moved in so I had to have them cleaned. I have pictures of the dirty carpet and a receipt for the cleaning.

  Business Response

  Date: 11/21/2024

  Hello, after reviewing the move in report, it appears that the carpet was brand new in the main living and hallway areas, the existing carpet was in the bedrooms which appears to be clean. No notations indicating anything otherwise was listed on the report. The lease states that carpets must be professionally shampooed upon move out, which was not completed. 

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22552837
  
  I am rejecting this response because: I just sent you pictures of the dirty carpet.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/11/2024

  We never received pictures from the consumer through this thread. Thus,we have nothing further to add. Our move in report showed the pictures from the property which showed the carpets were clean.

  We received a screen shot of a carpet receipt, however, nothing else.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a tenant, Nicklin is probably the worst company you can rent with. Thier lack of communication with the Tenants and the lack of urgency on repairs, is beyond the pale. As I write this I hace been waiting ***** days to have a door fixed, and 48 days to have my refrigerator fixed. The door, is the only escape route from the master bedroom in case of emergency. I actually had to go and spend $300 for a freezer I really shouldn't need. The blame always seems to fall back on the home warranty company. I didn't sigh a contract with the home warranty, and I really don't care. It's their duty to see that these repairs are made.I suggested that I just pay for the repairs, and deduct it from the rent, and the property manager threatened me with eviction if I did that. Considering the tenant pays their salary, you'd think they'd be a bit more customer service oriented.Now I have never missed a rent payment, as they deduct it from my bank account. I pay for water, trash, AC filters and landscaping service, in addition to the rent, and keep the house in immaculate condition.Over the past 2 1/2 years, they have ignored maintenance problems for months, that eventually cause more problems, which still haven't been fixed. I don't write this on a whim, I have years of letters, emails and phone records to back this up. I eventually went to the property owner with all of these problems on 09/22/22 (she agreed and was going to cancel their agreement, and they threatened her with contract enforcement. When I was threatened with eviction, that was was crossing the Rubicon.The owner of this property is a wonderful person, she too is being held hostage by Nicklin.I would not rent a house from Nicklin, nor would I use their management services.***********************

  Business Response

  Date: 06/15/2023

  To whom it may concern:

  It is unfortunate that these issues have taken some time to address and we empathize with ****************. A home warranty service was being utilized that the homeowner obtained in order to handle repairs, including the refrigerator. In other instances, a vendor was directly hired or the repair referred to the owner and manufacturer, such as the door. We are actively looking to repair these issues and ******************** concerns have been brought up to his property management team leader and management. Our goal is to have these items resolved as soon as possible.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20113304
  
  I am rejecting this response because:

  This has been going on for 2 1/2 years.  Using a home warranty service, does not mean that I agree that my refrigerator should take 6 weeks to fix. Through experience, i know that if you do not follow up constantly with a warranty company, they wll take as long as they think they can, before they fix or replace something.  I had to go out and buy a freezer to compensate.

  If I made a list of steps that I would recommend to ***** Nicklin to improve his business, it would only contain one word; COMMUNICATION. That would include returning phone calls, repair updates and the like. And, refrain from threats of eviction, when a customer offers to fix things, and ask for reimbursement.  For that, I have an ethics complaint ready to be filed at the ***** of ********* And an overall complaint ready to be filed at the *********** Division.

  Also, they should realize, that although the property owner is their client, the tenant is their customer, and the customer usually is the one paying the bills. 

  What do I want in return, to close this out?  Simple, I want a written apology, both to me, and the property owner for the poor service, and the threat of eviction. Signed by ***** Nicklin, and ******, the property manager. I pay my rent, I take care of this property; I think I deserve that.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/23/2023

  To whom it may concern:

  We are very sorry to hear that you are still upset about our service and the repair done on the refrigerator through the
  Home Warranty. We assumed after we set you up with the warranty company and its authorized vendor to schedule the
  original appointment you understood the scheduling process. We understand that it was discovered that the repair could
  not be done until the cabinet to the refrigerator was altered before access to the refrigerator could be made. Thank you
  again, for scheduling with the owner of the home and with his repairman to pull the fridge out of the cabinet for the
  second visit.
  We are sorry that we assumed that after the fridge was pulled out of the cabinet you would schedule the return
  appointment with the warranty vendor for the second trip. We should not have assumed that to be the case and we
  apologize for that assumption.
  Again, we apologize for the delay in this repair and will strive to have better communication with you in the future, we
  will try not to assume anymore.
  Your time and efforts in maintaining this home is appreciated by the owner and everyone at NPM.

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************