Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service with this company since 5/24/2025. I sent an original email on May 24th requesting cancellation. I received a voicemail on the 27th, where they asked to speak with me. I replied via email that a phone call wasnt necessary on the 28th. On the 29th, they pestered again about a phone call to discuss why I was cancelling. I did not owe them an explanation in the same way I was apparently not entitled to notification or explanation of why my service price was hiked twice since they took over the previous company. Still, I replied via email on the 30th that I was cancelling because the price for service increased twice without notification, and we lost our regular service guy. No response from the company. I sent a follow up email on 6/2 to confirm cancellation. No response. I sent a follow up email on 6/**** response. I want them to confirm cancellation via email. Not on a phone call because I would like a paper trail on the conversation.

  Business Response

  Date: 06/09/2025

  Account was cancelled back on 5/29/2025.  I emailed ******* directly and let her know it was cancelled.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23440009
  
  I am rejecting this response because: there was no confirmation of cancellation sent on 5/29 that explicitly stated my account was cancelled because they were still pestering for a phone call. I need them to send me an email in response to the several follows for my records. They can do this through my listed email address they have on file. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/10/2025

  sent task to retention department asking them to send email through cancel request thread

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an outstanding balance of $130 with the company. During Black Friday they sent me an email offering to settle at 50% Of the balance. That day I signed up online into the portal and made my payment of $65. I have a screenshot confirmation that the payment was accepted. I also logged in the next day just to confirm that everything was paid and it did say that I was paid in full. On December 5 I get an email from the company saying that I still have an outstanding balance of $65. That is very unprofessional and I feel its unethical. why offer a black Friday deal if they arent going to honor it? I called into the company on December 5 and the representative I spoke with said that if I wanted a resolution, I would have to send an email because she didnt have any proof. The thing is, there was proof. They sent me a text and an email confirming that my amount due was $65. So I dont understand how she couldnt see that $65 payment had been made when I owed the company $130. I also feel its really unprofessional to have to send an email to get a resolution. What is the point of having a customer service number if you cant call in and speak with someone to get things resolved? I sent an email with the screenshot and it was kicked back to me, saying the account wasnt found. I went onto the company website and filled out the contact form, but they have yet to return my call. Its awfully suspicious to me when a company will not have a conversation and refers you to send an email. The balance would be $130 not $65 if I have not made the payment. I think that is very fraudulent and they should honor the offer that they made. Unfortunately, because I made the payment I no longer have access to the invoice of $130. I can provide the screenshot of where it confirmed I have made the payment and my balance was satisfied.

  Business Response

  Date: 12/06/2024

   We have removed the balance from this account. The account is closed with no outstanding balance. We hope this resolves the issue and are sorry for the inconvenience this has caused.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to schedule an initial service and was told to sign up via an electronic PDF contract for their service and monthly subscription. Was not given any other option besides the signing up for the monthly subscription. Received and paid for initial service at the end of August, then was charged a day later for the whole month of September without receiving any other service. I then called to cancel my subscription and be issued a refund but was told it would be escalated to management. Then on October 1st, I was charged again. Called again and was told the same thing. Then received a call by **** who claims to be management and was told by him that monthly subscriptions are handled by billing in the East coast and that he doesnt have access to it. Was told by him that we would notify them to cancel my subscription and issue a refund for the month of September and October. Still no word. Will also be contacting my bank.

  Customer Answer

  Date: 10/17/2024

  I have received my refund but not sure if my monthly subscription has been cancelled quite yet

  Business Response

  Date: 10/18/2024

  Account was cancelled on 10/2 and refund of $84.00 was processed on 10/2

  Customer Answer

  Date: 10/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22375720, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brandon Bradley Bello

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, in 2022 my service stopped with Las Vegas pest control in March. However, I continued to get invoiced for services I was not receiving services from the company and was sent to collections after numerous attempts to get it resolved. I was finally able to get in touch with the manager after months, and the manager was able to fix the issue and assured me that there would be no further issues now here we are 2023 and Im starting to get invoiced again. I was never reached out to start service to start a rotation. Nobody has been out to my house I havent received any services for what I am being invoice for Im currently at about $90 that theyre invoicing me for for services I have not received I cant get in touch with the manager and I continue to get these invoices. I do not want to be associated with this company anymore. I feel like they are charging me fraudulently. I just want my account removed. I want the invoices removed and I want nothing to do with them again.

  Business Response

  Date: 03/02/2023

  All charges have been removed and account is cancelled.  My apologies for any frustration this has caused.

  Thank you,

  ***********************

  District Manager

  Las Vegas Pest Control

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19522968
  
  I am rejecting this response because: I have not received email confirmation that all charges have been dropped and my account has been deleted. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/02/2023

  Copy of email sent directly to *******

   

  Good morning *******,
  
  Please find attached your account statement as of today showing a $0.00 balance due.  Your account has also been cancelled.
  
  My Operations Manager **** has attempted to reach out to you today as well.
  
  Please let me know if you need any additional information.
  
  Thanks,
  
  **********************;
  District Manager, ****** 
  Certus Pest, Inc. 
  E: ************************************** 
  C: ************ 
  www.certuspest.com
   
  The evolution of pest control 

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed after I have canceled service with them and instead of them trying to send a bill via mail or phone call they just send the bill to collections! If you review their Yelp you can see this same thing has happened to a lot of other people in the past 12 months! Where they cancelled service and they kept billing them through collections.

  Business Response

  Date: 01/05/2023

  Good morning,

  We left a voice mail for the ******** letting them know that we would remove the charge and apologized for the inconvenience.  Customer did not reply but charge has been reversed.  Please see attached.