Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company markets health products (supplements) and advertises quality and safe handling. I ordered a 1kg package of Beta Alanine on ****** from this company. I have ordered Beta Alanine in the past from more reputable companies such as Vitamin Shoppe and the product was odorless.Upon opening the package of Beta Alanine from Bulk Supplements I was hit with the strong smell of ammonia. Research shows that the amino acid degrades when exposed to heat or humidity. Now, current weather aside, if the product was stored in a proper environment during manufacturing and sealed properly, it would not have this smell. After reading multiple reviews of this product on ******, it is evident that this is a common complaint and many people have been poisoned by this ********** avoid further damage to the public caused by this product, I think an investigation is warranted.

  Business Response

  Date: 07/09/2025

  Hello,
  
  Thank you for contacting Bulksupplements.com about your quality concern. 
  Our ***-registered cGMP manufacturing and distribution facility takes pride in producing quality products for our customers. All of our products are manufactured according to Current Good Manufacturing Practices (cGMP). The wellness of our community is important; Bulksupplements.com is dedicated to maintaining all health codes and government regulations. Each supplement is tested in our in-house laboratory before distribution, ensuring that all products are safe for consumption. 
  Our lab does provide a multitude of tests prior to placing any item for sale; that includes: 
  FTIR purity test 
  Microbiology contamination test 
  ICP-** heavy metal test (Hg, As, Pb, Cd) 
  Assay(if applicable) 
  We do provide a COA for all our products based on our in-house laboratory test results. 
  Beta-Alanine is known for having a pungent aroma, which can intensify when the is stored for any length of time in an air-tight package. 
  Please keep in mind, we do not add additives or fillers in our products to mask the natural taste and smell of the product. You may transfer the product into a different container and allow it to air out for a few minutes to allow this odor to dissipate.
  This is within normal characteristics for this product.
  If you are unsatisfied with the product you are welcome to discard of the product received. A refund has been issued.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BulkSupplements.com misled me on shipping timelines during checkout. I paid for *** Next Day Air shipping, but the order was not delivered until several days later. I refused the shipment and returned it unopened, as I no longer needed the product due to the delay.Despite this, they only issued a partial refund and withheld the full shipping cost. Their customer service was dismissive and avoided accountability. I had to escalate to my credit card company to receive the full amount back. The way this was handled was unprofessional, and I want other consumers to be warned.

  Business Response

  Date: 07/09/2025

  Hello,
   
  Thank you for contacting bulksupplements.com
   
  Please review our express shipping policy below:
   
  "Overnight shipments will arrive the following business day. Orders placed after noon (EST) on Thursday will arrive the following Monday. Orders placed on the weekend will ship out on Monday."
  

  *********************************************************

  This information is available for our customers view on our website. Since you shipment was refused and our fulfillment team processed your order within our stated shipping timeframe, any orders returned will be refunded according to our return policy which I have linked for you below as well.

  *******************************************************

  We will pass your complaint/feedback along.

  Let us know if you need additional information.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23496768
  
  I am rejecting this response. The company's reply simply restates generic policies and ignores the real issue: I refused the shipment unopened due to misleading shipping expectations, and they failed to issue a full refund. **************** was dismissive and took no real accountability. This complaint stands unresolved.

  ******* ******

  Business Response

  Date: 07/23/2025

  This order has already been disputed by the customer's bank. The customer has also been made aware of our shipping policy found on our website. 

  There is no further resolution to offer for this complaint.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ship date of the order was 5/15/25 received order and the lions mane POWDER was hard as a rock. Had to be broken to get out of the package. Sent an email to complain about this and they sent a reply saying to break it up with a spoon or blender. It not acceptable to come like this. Its offered as a powder it should come as a powder. They said i can ship it back at my expense and i also feel thats unacceptable. This is a bad product and should be refunded. I dont even want another package because of the lack of customer service on whats acceptable.

  Business Response

  Date: 06/16/2025

  Thank you for contacting Bulksupplements.com about your quality concern. We are sorry to hear about this and we do take all quality issues very serious.
  
  Our ***-registered **** manufacturing and distribution facility takes pride in producing quality products for our customers. All of our products are manufactured according to Current Good Manufacturing Practices (cGMP). The wellness of our community is important; Bulksupplements.com is dedicated to maintaining all health code and government regulations. Each supplement is tested in our in-house laboratory before distribution, ensuring that all products are safe for consumption.
  
  Our lab does provide a multitude of tests prior to placing any item for sale; that includes:
  FTIR purity test
  Microbiology contamination test
  ICP-** heavy metal test (Hg, As, Pb, Cd)
  Assay(if applicable)
  
  We do provide a COA for all our products based on our in-house laboratory test result. When purchasing raw material with no additivities or fillers, it is normal for clumping to occur due to exposure of moisture in the air or even due to excessive heat.

  When additional third party testing of products, procedures and equipment are required. We do utilize reputable and vetted US-based independent labs to ensure compliance, standards and consistency.
  We do guarantee all third party labs are ISO: ***** Certified Laboratories.

  We do apologize that you were not satisfied with the response supplied by our customer service representative. A refund has been issued to satisfy your complaint. Please allow 2-5 business days for the funds to appear back on your card.

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bulk Supplements after I received my order of Ascorbic Acid/ Vitamin C powder. I have ordered from them over many years in the past and I told them that this product is not vitamin c and it suds up like dish soap and doesn't dissolve in water as it has over the last 10 years when using. I ordered their product in the past from ****** and when it sudded up, I contacted bulk supplements, and they said it should not do that, and ****** must have stored the product wrong, and it could have gone bad. I contacted ****** and received a refund. I am now having the same issue with a product I ordered directly from them, and they are now telling me that changes in characteristics are common based on the supplier of the product. Anyone who knows vitamin c, knows that it should never sud up and it should dissolve. If things have changed and that is the case, that's fine. But I should not be forced to use or keep a product that I don't feel is safe for consumption. That's my right and my choice. I was told that I have to pay for the shipping back to them and I would only receive a "partial" refund. I want my money back, because I am unable to use the "full product".

  Business Response

  Date: 06/16/2025

  Thank you for contacting Bulksupplements.com about your quality concern. We are sorry to hear about this and we do take all quality issues very serious.
  
  Our ***-registered **** manufacturing and distribution facility takes pride in producing quality products for our customers. All of our products are manufactured according to Current Good Manufacturing Practices (cGMP). The wellness of our community is important; Bulksupplements.com is dedicated to maintaining all health code and government regulations. Each supplement is tested in our in-house laboratory before distribution, ensuring that all products are safe for consumption.
  
  Our lab does provide a multitude of tests prior to placing any item for sale; that includes:
  FTIR purity test
  Microbiology contamination test
  ICP-** heavy metal test (Hg, As, Pb, Cd)
  Assay(if applicable)
  
  We do provide a COA for all our products based on our in-house laboratory test results.
  
  When additional third party testing of products, procedures and equipment are required. We do utilize reputable and vetted US-based independent labs to ensure compliance, standards and consistency.
  We do guarantee all third party labs are ISO: ***** Certified Laboratories.

  Our supplier changed their manufacturing process for their ************* and added 3% **** to assist with product stability and consistency which is why you are noticing a bit of foaming. This is completely normal and is safe for consumption.

  To satisfy your complaint, we have processed a refund. Please allow 2-5 business days for the funds to appear back on your card.

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving notification of a lost delivery, I attempted to contact the company- twice. All I received was an answering machine. I left a message both times with my information, request, and call back number. To date, I have still not received any contact or resolution regarding my lost shipment. I do NOT want any product shipped in replacement in fear of again not receiving it and not being able to contact anyone.

  Business Response

  Date: 03/31/2025

  Hello,

  Our **************** team is available Monday-Friday from 7:30 am- 4:00pm PST. Our representatives are actively answering phone calls and we do apologize that we missed you. I did check our emailing system, and no email correspondence was received for you missing shipment.

  Upon checking the tracking details, your order was lost by the carrier. We do apologize that this issue occurred We have issued a refund for your lost shipment. Please allow 2-5 business days for the funds to appear back on your card.

  Let us know if you have additional questions or concerns.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have always had issues with this companies customer service having to email 3, 4, 5 times before finally getting a response and i am sick and tired of the lack of customer service . I emailed a week ago for a question about a product and i will not keep emailing as it is wasteful of my time and I AM THE PAYING CUSTOMER PAYING FOR the company TO FEED AND HOUSE THEMSELVES AND A SIMPLE QUESTION REGARDING A PRODUCT SHOULD NOT TAKE AN ACT OF GOD TO RECEIVE A RESPONSE! CUSTOMERS ARE YOU LIFELINE AND SHOULD BE RESPECTED AS SUCH AND NOT DEVALUED AND IGNORED. YOU LOSE CUSTOMERS YOU LOSE YOUR BUSINESS i need a response to my question regarding their product

  Business Response

  Date: 03/28/2025

  Hello,

  I am searched up your name and email in our system, and I am unable to locate any email attempts. All emails are responded to on a daily basis as well our CS team is accepting phone calls. I have attached a screenshot of our emailing system showing there as been no attempts made via you name or email. All request can be emailed to *****************************************.

  Customer Answer

  Date: 03/31/2025

  There is the email that was sent on march 18 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23115713
  
  I am rejecting this response because:i  have provided a screen shot of the march 18th date with my question
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 03/31/2025

  Hello,

  Your request was sent in ******. The response you received was an automated response. All customer support emails should be sent to *********************** which are answered on a daily basis.

  To answer your question, our Milk Thistle Extract powder is not standardized to the Silymarin content so this information is not available.

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had about 5 subscriptions for supplements. The company always sends an email informing you that a subscription is being processed allowing time to modify if necessary. However i had an expensive order charged without warning. I emailed them and told them to cancel bc i was not ready for the order. They acknowledged my request and informed me that they would update my order. The following day the order was shipped. I emailed them again and informed them to cancel the order and reimburse me the cost. They wrote back and told me that since it shipped they could not cancel. I immediately reminded them that they said they canceled the order as I requested and it is not my problem that it was still shipped. I told them to fix the problem or i would be canceling all my subscriptions. I have not heard back from them again. This company has terrible service and this is just the cherry on top. The quality of their products are also suspect.

  Business Response

  Date: 03/28/2025

  Hello,

  On 9/13/24, you placed a subscription order for 5 kg of Hydrolyzed Whey Protein on a recurring subscription for every 2 months. This recurring subscription has recharged every 2 months per your agreement when placing the subscription order. An email notification is sent 2 days prior to the subscription renewing. When an order is placed in the system, our fulfillment team immediately starts fulfilling those orders. Our cancellation policy on our website states that we do not guarantee your order can be cancelled after it is placed. As an exception I have emailed over a pre-paid return label for you to ship the items you received back to our facility for a refund. Once the material is returned, a refund will be issued in full. We have as well cancelled your subscription to prevent any future charges. We recommend placing one time orders to prevent this issue in the future.

   

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their magnesium malate from ****** on Feb 24, 2025 for $25.96. I proceeded to mix an electrolyte powder in appropriate proportions to help with electrolyte balance for exercise. Headaches, muscle cramps, and stomach upset occurred both times I consumed the product (a relatively small fraction of the salt mixture was the magnesium malate powder). I discovered on the back label that the malate is cut with ***************. *************** is NOT a dietary supplement, it is a laxative. The clear labeling on the front which explicitly calls out the TYPE of magnesium that it contains (It obviously implies a pure compound/product in this case, NOT a mixture) while omitting the other type is clear dishonest marketing. The back ingredients label is excessively small as well and proportions of each salt are not listed either. They also do not mention oxide anywhere in the product description (looks like this was recently changed by my request to ****** but it still only mentioned once down below in the product ingredients description), only in the photo of the ingredients label. There are many other people with recent 1-star reviews pointing out this relatively recent bait and switch (it used to not contain oxide). This is a potentially dangerous filler in their supplements and they've recently started cutting other salts with oxides as well.

  Business Response

  Date: 03/11/2025

  Hello,
  Thank you for contacting Bulksupplements.com.
  Our Magnesium Malate is 100% pure with no additives or fillers. The starting source for this product is *************** and Malic Acid. The supplier does not "add" *************** as it is the starting source of the material itself. Based on the supplier's flow chart, there is left over unreacted *************** content that is left over in the finished product, which is why we list it under "other ingredients". An exact percentage is not available.

  All forms of Magnesium supplements will promote bowel movements. This is common with all forms of Magnesium supplements which can easily be found and researched on ******. Magnesium malate may used to help promote regular bowel movements. It can act as a laxative, drawing water into your intestines and stimulating the movement of food through your digestive tract.

  To satisfy your complaint, we have issued a refund for the Magnesium Malate. We recommend preforming your own independent research on any dietary supplement or even consulting with your healthcare professional on all protentional benefits offered in any dietary supplement you are looking to consume. We also recommend researching product sources on any specific material prior to purchasing to ensure what you are purchasing is exactly what you are looking for.
  Let us know if you have additional questions or concerns.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23035652
  
  I am rejecting this response because:

  All of this could be resolved by simply stating the actual % ratios of all components in the final product and stop listing it as a pure supplement.
  Sincerely,
  
  ****** *********

  Business Response

  Date: 03/11/2025

  The customer's response does not warrant an additional response as he has already been refunded. His rejection just states a "statement(feedback)" that does not require additional response.

  Business Response

  Date: 03/11/2025

  The customer's response does not warrant an additional response as he has already been refunded. His rejection just states a "statement(feedback)" that does not require additional response.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order about a month ago. Never received any order confirmation, shipping information, and the product never showed up however, I was charged on my account.I repeatedly tried to get a hold of anyone at this company to no avail. Phone number listed was disconnected. Emails are not answered. Seems like a fraudulent website. I did dispute the charge with my credit card company, but as a forewarning to any future customers, buyer beware. Will be closely watching my credit card account to make sure no future charges are tried to pass through, hoping my credit card information wasnt sold by fraudulent website.

  Business Response

  Date: 02/20/2025

  Hello,

  Communication was made back and forth with the customer on 2/7/25-2/8/25. ******************** complaint was filed on 2/11 claiming no response from CS yet a trail response was supplied as proof. I have attached the *** of the email communication explaining the issues with the customer's shipment. No further response was made from the customer after a response was submitted on 2/8/25 @ 8:43 am. The customer was refunded for the item per our return policy as the order was returned due to the item not being picked up at their local post office (I have as well attached a photo showing that the item was made available for pick up). The customer has as well issued a chargeback with their bank for this order. We are unable to issue additional refunds on the order when a chargeback is in place with the bank until the claim is settled. Overall this customer has already received a resolution per our return shipping policy.

  *******************************************************

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order December 10th/2024. My order was returned by the shipper December 13th/2024 (3 days later). No one gave me any notice. 3.5 weeks go by and I see that my shipment is still in the same place. I sent them an email and they told me it was returned by the shipper. So I cancelled my order since after 6 weeks they wont refund your order according to their policy. Now it is February 7th and I still haven't received my refund of $121.48. I am being told now i wont receive my refund for between 1-6 months. I should have gotten a refund as soon as the shipper returned the order. As well I should have been notified.

  Business Response

  Date: 02/11/2025

  Hello,

  Thank you for contacting Bulksupplements.com.

  Upon reaching out to our shipping **** it appears your package was refused by customs due to the purchased item being restricted in your country. A refund has been issued in full as a one-time courtesy. Please allow 2-5 business days for the funds to appear back on your card. We ask that you perform your own independent research on all items you purchase for import to ensure they can easily be imported into your country without any restrictions.

  
  Let us know if you have additional questions or concerns.