Event Planner
Fit Factory Events USA LLCAbout
This business has 1 alert
Important information
- Additional Info:
BBB has received information the business often cancels or postpones races. In the event races are cancelled or postponed, the business does not typically provide refunds as the refund policy states:
“Unfortunately, we DO NOT issue refunds. The logistics of setting up and planning the event make it impossible. Location and date are subject to change. We will make every effort to maintain the original date and location, however some locations may cancel or city regulations make a date or location impossible to use. Just make sure you are good to go before signing up…”
Participants must sign a waiver to participate which provides information on the business refund policy.
BBB contacted the business to address business practice concerns. The business did not respond.
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