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Business Profile

Drafting Services

Structure Studios, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drafting Services.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried cancelling my structure studios account. On October 26, 2022. I saw a charge for $227.00 come through my banking. I was confused as to why I was being charged since I had cancelled my account. I called in and spoke with an employee *** right away stating I don't use the account and it was supposed to be cancelled. He stated he would cancel the account and send in a "ticket" for a possible refund. I called within an hour of my bank processing this payment. Do not use their website or services at all. I called back on October 31,2022 and was told the refund ticket was still being processed. It's now November 21, ********************************** response. I called in again and told the company does not do refunds. They will credit my account. I don't have an account it was cancelled so why would I want a credit to something I DO NOT USE. I asked to speak with a manager and was told he's on a call it will be up to 48 hours for a call back. This company is a scam, and I'm sure scams several others out of their money by their deceitful practices. Especially after reading several complaints similar to mine. I'm calling my bank to dispute the payment today. Horrible customer service, unhelpful. BUYERS BEWARE!!!!

    Business Response

    Date: 11/22/2022

    Thank you for bringing this issue to our attention. We will reach out to the customer to provide assistance. Case: ********

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have nothing but account issues with this company. They feel free to shut off your access even when you are 100% paid up for random reasons. Try to talk to a manager and they will tell you they are the manager. Ask for a name and they will only release first names. If you disagree with them they will shut your account off just like that. Terrible customer service from the supposed manager "*****". They have a useful product and it is ashame to see a company care so little about their customers. The latest is they will cancel our service unless we agree to pay for 3 licenses even though we only need two. Thats fraudulent.

    Business Response

    Date: 11/22/2022

    Thank you for bringing this issue to our attention. We will reach out to the customer to provide assistance. Case: ********

    Customer Answer

    Date: 12/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish to consider this issue resolved. 

    Sincerely,

    *************************

Structure Studios, L.L.C. is NOT a BBB Accredited Business.

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