Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SBGA calls several times a week. Every day almost and sometimes multiple times a day and a barrage of robocalls - like 5 plus per minute. SBGA telemarketers claim to have a partnership with clover. They are not as I have confirmed they do not have a partnership with my ********************************** is nothing more than a third party reseller. I have made very clear requests to every telemarketer that they not call our business again and remove our business from their calling list. Today, I get a call from the same number, ************ (a spoofed number of course - one of many), that I told them not to call and remove me from their list on 9/20/24. The telemarketer today of course did the usual "I'm sorry" comment and told me the telemarketers don't track numbers that are supposed to be removed / add to the SBGA "Do Not Call" list. I then called their home office, on my recorded line, the person, **** said she'd get our business added to the "Do Not Call" list. I asked for something in writing and was told I needed to speak to sales for this. I literally have around 40 numbers tagged as scam/spams - and the majority are SBGA. Of course, the numbers are spoofed so zero help in really blocking. My time has value and this is why I filed a complaint with the ***. I believe my time is worth the $500 per documented breach - and there's plenty of documentation. This payment, as well as any fines that hopefully the *** give them would hopefully be a deterrent - but I doubt it.

  Business Response

  Date: 06/30/2025

  We have the ability to offer *********** at price points that can reduce operating expense by several thousand dollars annually. The pricing is accurate, and we are authorized to provide those price reductions to companies when certain *********** are used.
  
  We contacted this business to offer an overview of those POS products, coupled with the price reduction.
  
  The price reduction can be a significant benefit to businesses some take up the offer, some are not interested in pursuing the option.
  
  The number listed is not ours, so there may be some other vendor phone numbers/product offerings in the mix.
  
  But that aside, we understand the request to be included on our Do Not Call List and have made that update to our system.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SBGA owes me $1515.78, & is refusing to take responsibility for that. They approached me as a small business owner & promised they could save me money in credit card fees. I asked for a demonstration of their equipment & the *** software they wanted to switch me to, & I was told they do not do demonstrations. They kept pushing me to sign a contract. I asked for a trial period, to which I was told they do not do. I (VERY STUPIDLY) signed the contract, trusting their ****************** experience that the ******************** they wanted to switch me to, could deliver. IT COULD NOT. I went through several rounds of trying to get my menu correct on the software, only to have it keep getting messed up, & finally paid one of my staff members to fix it. Then when it came time to "go live", I reminded them that no one had set me up on their payroll system so that my staff could clock in & out and earn their tips from their shifts, so until I knew how to run payroll, we could not go live. I got passed around to 2 or 3 different people with payroll, to only find out that their payroll system does not operate the way I need it to, which I explained IN DETAIL during our "introduction phase" before I agreed to switch to them. So then we went back to the drawing board as they searched for a new payroll system that operated the way I needed. A couple of weeks went by, wasted time on meetings for different apps that could not do what I needed, only to come to the result of they had no other options for me. The obvious answer to that then was to terminate the contract & return all equipment, which I did. They refuse to send me anything in writing terminating the contract, have now received their equipment back but will not refund me the money that is owed. I have requested that every cent charged to me since signing with them, be reimbursed, since they could not deliver what they sold me on. They refuse. No one will call me back. ZERO ********* will be filing a claim against them.

  Business Response

  Date: 07/01/2025

  We agree with this customer in principle on what the proper outcome is but we respectfully contest the tone and some of the statements as not accurately reflecting all of the facts.
  
  This customer had requested a specific software configuration and at the end of the day, we could not get the existing software to deliver on that need.   We truly believed that we could but in the end, we could not.
  
  This is clearly no fault of the customer we are in total agreement there.
  
  This business needed a customized payroll software solution.   During our set up process, we could not find an off-the-shelf product that delivered on their need, nor a vendor that would build a customized tool and once we realized that solution could not be found, we assisted with canceling the contracts.  
  
  There are several statements in this post which paint a bad picture and which are not accurate.
  
  We did cancel these contracts and refunds were issued on June 10th and electronically deposited into the bank accounts approximately 14 days before this post was written.  
  
  It is not accurate to imply that we were not assisting with reversing the contracts that is simply not the case.   We initiated of our own accord again, we agreed with this customer the software wasnt delivering what was requested.
  
  There were some outstanding refunds due which are incorporated in the $1,500 price point she listed in the posting.   However, part of the number she posted is inaccurate there was some double counting of invoices.   We needed to present our findings to her (highlighting what was a double count, and what the actual amount was) and had placed a number of calls with messages to call back and had not received a return call.
  
  The good news we dont disagree with the customer on our assessment of the workability of the software.  
  
  We would say that we went to great lengths to see if we could secure a vendor that would customize their payroll software this included us meeting with more than 3 software providers to seek out customized solutions.    Its a reflection of how seriously we took the need, and the lengths we were willing to go to in search of a proper solution.
  
  We recognize the disappointment of ultimately getting a we cant do it answer, and the feeling of time lost but it was truly driven by a unique request (not one weve seen surface before) and extensive efforts to find a solution that would meet the business request.
  
  We are continuing to work with her on reconciling her refund total with ours and fees billed in relation to this service will not remain billed and will be reversed.

  Customer Answer

  Date: 07/17/2025

  The business has made it sound like they put in effort to resolve the issue, that is incorrect. I had to demand refund and chase my money. They cancelled the contract upon my request, that is true, but they told me multiple times I was not entitled to a refund. I had to call multiple times and speak to so many different people in order to get my money back. It was not until I filed a formal complaint and threatened to sue them that they finally started taking responsibility for their inability to deliver. They also stated in their response that I was asking for payroll details to which they had never seen before, that is a crazy statement. I run a coffee shop, my request was for the ability to have tips received distributed between the employees that were on the clock at the time of collection, there is no way I am the only restaurant type business that does this, I have been in the industry for over 20 years and every coffee shop I have ever worked for, does their payroll this way. As it stands today, I have received my full refund, but it was not easy. This company was shady and fought me very hard to do the right thing. Once all was settled, I received a phone call from one of their higher *** from his personal cell phone, after hours, to apologize because of how I was treated and how long it took me to have someone finally get me what was deserved. He himself said he was disgusted when he heard and my situation would be an example used for training within his company.

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SBGA is a company that calls my business, fraudulently impersonating another business that I am contracted with, in order to obtain my business. They call several times a week, if not every day, each time getting more and more tricky with their maneuvers to disguise their true identity. They claim that based on my sales that my business qualifies for a better rate and they try to get me to resign a new contract for services. I have asked them repeatedly to take me off their call g list and they refuse. I have asked to speak to supervisors and they hang up. The repeated calling is disruptive to my business, slows down operations, confusing for employees and bordering in harassment.

  Business Response

  Date: 06/24/2025

  Thank you for forwarding this post to our attention.
  
  Our leadership team has attempted to contact this poster to assist them with their request but they have not been available.
  
  This business currently uses a POS system where we have a pricing program for that same system which would reduce their cost by $1,000 - $2,000.   We were calling to offer that reduced-price benefit to the business.  Were certified to provide that package of services at the reduced price point theres no fraudulent angle to the offer.   We understand the skepticism in todays digital environment where weve all seen text and email phishing/other strategies but this was a real, legitimate plan being offered that would be supported by contracts and supporting documents.
  
  With that said, we recognize that the business is not interested, and we have taken steps to place their number on our Do Not Call list.

  Customer Answer

  Date: 07/09/2025

  Hello,

  I did not receive the initial correspondence about a response from this company. I was finally able to block their number from my company phone so any attempt from them to reach us did not go through. Their response is an utter falsehood, as their calls were repeated, deceptive, and harassing. While my goal was initially to get these calls to stop, I also hoped to get this company on the BBBs  radar to prevent it from harassing other businesses. Do better SBGA. 

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having our own paid in full Clover system, a local neighbor of ours who happened to be a paid salesperson for **** falsely claimed and sold us on wrong information about expected savings. Not only are we now paying $6,384 over 48 months for the *** system itself (while we already had one free and clear), we have to return the equipment after the *************************************************** the monthly costs for the Clover Apps, the *** system, or the Merchant Fees. We did not feel comfortable with the Cash Discount program and they added it anyway and claim our customers are paying this, however, our closeout versus deposits shows we are having 4% deducted daily. Also never provided access to our statements. This has been a small matter compared to other bigger fish to try in our business, and for that reason we are just now reaching out to file a complaint with BBB, but I would be remiss if I didn't let you know it has been a disappointment. We want this information public so others considering this business can be made aware. This organization removed their ****** listing so they are not showing reviews when you search their name. Yelp rating is 1/5. Hoping to save you from such yourself! Find a better organization to work with.We would like for this organization to stop claiming savings where they are not saving money for small businesses.

  Business Response

  Date: 06/10/2025

  We have reviewed this concern, have reviewed the information we have on file, and respectfully refute most of the claims.
  
  First this complaint came in several days after this customer contacted us and indicated that other competitors had approached her offering her deals that she was considering.
  
  Our competitors are seeking her business and it is common practice for them to review our program/equipment/pricing, and highlight areas where they feel that they are better and/or can undercut us.  
  
  This is a normal part of sales competition.  We recognize that it occurs we do it as well but a better offer by the new provider does not mean that we did anything inappropriate.   It simply means that the competitor is willing to offer up additional benefits in an effort to win a new customer over.
  
  This customer signed up to use a cash discount program and has used it for two years without incident. 
  
  The claim that she did not want the program, but we activated it, is not supported but instead refuted by the documentation that we have on file.
  
  We have a rigorous process that we go through prior to activating any of our contracts.   We have a how it works information form that we provide to the client, who must in turn review and sign it.   We conducted this process, and received an authenticated eSignature, on 1/10/2023.
  
  This customer then elected to have the processing fees added to her current pricing and had us assist with building it into that pricing.   She provided us with her historical (old) pricing lists we assisted with updating the pricing lists to add in the electronic payment fees and it all matches what was outlined in the contract.   We further reviewed her processing statements and can confirm that the amount factored in matches the contract and was properly applied.
  
  Equipment there is no free equipment.   Some competitors dont attach a direct price to it but no cost equipment simply means that the costs associated with buying the equipment are incorporated into the overall fee structure somewhere else.  
  
  We provide pricing quotes, which include line items for all key pricing elements connected to credit card processing, equipment, and other services.   We then total those sub line items into a monthly package fee the aggregate amount a business pays in a given month.  We provided this itemized pricing list to the customer, she reviewed it, approved it for implementation,and signed the form.  
  
  Some of our line items are lower than our competitors some are higher than our competitors but the all in pricing cost for the full bundle is what we discuss with prospective customers.  When we buy a car we generally are concerned with the full package price vs. the itemized fees for the sun roof,car stereo and engine components.
  
  We believe in and support fair market competition,which includes the right for our competitors to come in behind us and offer teaser rates/better rates as a tool for winning a client over.   But an offer two years later of a better price by a competitor does not mean that we did anything inappropriate when we were presenting our original offer.   We are diligent about outlining fees we implement what we quote and we make good on the packages that we present.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23381264
  
  I am rejecting this response because: 

  This business, instead of addressing any of the concerns I had about this - 

  1 - falsely sold on savings that did not occur. Provided false numbers to sell me on the service. Told there was an ability to cancel within 30 days.

  2 - made to pay for a system when we already had a Clover system paid off 

  3 - sales *** that made false claims about guarantees and that the system would be ours at the conclusion of the term. Also stated there was a way to cancel early with a partial fee, not 100% of the contract cost.

  4 - we told them from the date of installation we did not want to pursue the cash discount program, and to be clear, our merchandise has never been increased 4% to offset this. We paid 4% to this provider for the last 2.5 years. It is a lie they state we utilized the cash discount with our customers. 

  Instead, this company is claiming my complaint is in response to another company providing options for pricing. This is false. 

  My complaint has nothing to do with another company providing options in the present time, rather, my complaint is about their sales tactics at the time of sale when business began with them two years ago, and my complaint specifies this. There is no reference in my complaint to other providers providing alternate pricing or service options. 

  I have decided to cancel this service and will be subject to cancellation fees of the entire contract amount $133+tax/month for the next 18 months, which no other provider is going to pay. Therefore, the false narrative they are providing that this is in relation to a competitor is false and they are utilizing this strategy to shy away from the fact that their sales *** blatantly lied to us about the service as well as contract terms until the time of installation, after all inventory had been transferred and the system was fully setup. 

  My complaint serves to help others be aware of their unethical tactics. It is not self-serving, and has nothing to do with "competition" as they would like you to be led to believe. 

  Despite their response, note they hold a 1 star rating with Yelp and have removed their listing from ****** so people cannot leave 1 star ratings (which they have earned) from clients or potential customers trying to warn of their sales tactics. 

  Sincerely,
  
  ********* ****** *******

  Business Response

  Date: 06/23/2025

  We see the customers response we are holding information that refutes most of the statements and we respectfully take a different position against the majority of those statements.
  
  While the customer does not include that they are currently seeking out more competitive pricing from our competitors they did call into our customer service team on 5/27/2025 and disclosed that they were taking price quotes from other companies, and asked for us to consider price reductions.   These comments about our pricing were then submitted to you on that same day.  Three days later, the business switched their services over to one of those lower price quotes (on 5/31/2025.)
  
  It is pertinent to the matter at hand.   Our competitors are presenting new, lower pricing which they are permitted to do to win over this account and it is after the start of that process that this complaint surfaced.
  
  This customer has been actively using our system for more than two and a half years.   Weve received seven inbound support calls from this client to our customer service team during those two and a half years these topics were not raised on those calls.
  
  Now, in the middle of price shopping and after an intent to exit a contract for a better deal is stated they surface.
  
  We respect the right to exit a contract early.   We also acknowledge that we are not the lowest price in the marketplace, and we at times are beat out by competitors who are willing to offer lower pricing and/or teaser rates.  
  
  But that does not make our pricing inappropriate it simply means that a competitor was willing to undercut it 2.5 years later.
  
  As a condition of earning a new client, we often commit to buying out their former processing and/or hardware contracts, including any remaining payments due.   We agree to this dozens upon dozens of times each and every month it is a normal practice, when requested by a client, to earn their business.
  
  This customer, should have required their new provider to do the same to buy out this customers remaining contract obligations as a condition of winning them over.   Its only been roughly 2 weeks since this customer made the switch to the new provider we would suggest that, Its not too late, in our opinion, its only been 2 weeks they should make the ask.
  
  To speak to the other statements in the posting:
  
  We have records that show that we did assist with pricing adjustments as we stated in our original response.
  
  Our price quotes, inclusive of the amounts and the length of contract, go through both written and verbal disclosures in writing with eSign quotes and contracts and via recorded disclosure calls well before we activate contracts or turn on the hardware systems.   This process - which takes place over approximately two weeks occurred - and the customer gave us permission to proceed with activation.   The hardware was only activated and used after all of those steps occured and the digital footprints support this statement.
  
  We reviewed the pricing quotes that we provided - the amounts listed on those quotes are accurate to what was actually billed.
  
  Our hardware systems can become the system held/owned by the business at the end of the original term of the contract.
  
  This customer has been using the system for more than 700 days, so had there been a 30-day preliminary test period which we do not offer - it would have long passed.
  
  Clover hardware is not reusable nor interchangeable between competitors, so new hardware is always required as part of a switch to any new provider including to us.   Our hardware carries a cost we include that in our price quote.  Some competitors build the cost of the hardware into other line items.   This is simply a reflection of how companies bill for hardware.   But to be clear, we state the cost upfront and include it in writing in our pricing quote.
  
  Our records refute the majority of the statements.
  
  While we dont agree with the claims, we wish this business all the best with their future endeavors.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23381264
  
  I am rejecting this response because: Once again, this business is making untrue statements about my reason for posting this complaint. My only hope is others read this complaint and compare it with other, similar complaints by real small business owners who were sold using unscrupulous sales tactics. There is nothing about this organization that would help a business "grow" as alluded to in their name. This cost us thousands of wasted dollars, and the fact they deflect in each sentence of their statement shows they aren't committed to running an ethical business, instead placing blame on the people who trusted them. 

  As for my reputation, please feel free to peruse our more than 300 5-Star Reviews posted to ****** and our Website from actual customers who we treat with kindness, honesty, and respect. We hold a 4.99 rating for the last 3 years, since beginning our operations, because we are highly dedicated to doing the kind thing. ********************

  This business would like to paint me as an opportunist, which is not the case. Just here to let others know it's a bad deal, and when someone calls from "Small Business Growth Alliance" hang up the phone. 

  
  Sincerely,
  
  ********* ****** *******

  Business Response

  Date: 07/06/2025

  We wish this business all the best with their future endeavors.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We get calls from SBGA weekly. Ive asked every person who has called from the company to stop calling us, and we still continue to receive these calls. I keep having to step away from clients to tell these people to stop bothering us. We would like to stop being harassed with phone calls.

  Business Response

  Date: 04/30/2025

  We have reviewed the posters concern and have added the number provided to our internal Do Not Call list. We thank the poster for bring this to our attention and wish them well with their business.

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint against SBGA after they failed to remove my other business (The Viv Bioactive) from their scam phone call list after MANY requests to do so. Today, they called a different business I won that completely unassociated with that complaint THREE times (11:05am, 11:36am, and 12:46pm). When told that they absolutely must take both business's contact information off their call lists, they responded that filing the complaint with BBB gave them the right to reach out. This is complete ********. This company is absolutely horrible. They have to stop contacting both of my businesses. It is appalling that so many complaints on BBB center around their straight up harassment of businesses and lies about being affiliated with Clover. There has to be a way to shut them down, not just file complaints with BBB, which obviously doesn't deter them from continuing their bad business practices.

  Customer Answer

  Date: 01/06/2025

  This is NOT a duplicate complaint! This is a new complaint regarding brand new harassment of a totally different company. SBGA has not responded to the complaint against them for continued communication with The Viv Bioactive after numerous requests to be removed their calling list. Now they have decided to start calling over and over and over again to a DIFFERENT company that I also own. This is a brand new complaint against them for harassment of a totally different company. You closing the complaint is unfounded. It should be reopened and SBGA should have to respond that complaint. BOTH complaints are valid and are for separate companies.

  Customer Answer

  Date: 01/07/2025

  The business they have decided to start calling that is totally separate from The Viv Bioactive and located in a city 2.5 hours away is 41 ************* The phone number is ************. The only connection is that I own both businesses. They have never been given permission to call 41 ************, let alone call it over and over and over.

  Business Response

  Date: 01/08/2025

  Thanks for forwarding this to our attention.
  
  This is a duplicate posting to #********.  
  
  When we received posting #********, it was regarding a Do Not Call list request.    The call back number provided by the poster on posting #******** was a cell phone number; it is not the number associated with her business.   We simply did not know what business phone number she actually wanted blocked.
  
  We wanted to satisfy the posters request to have the business phone number blocked.   We had a senior manager call the number she provided to 1) offer our apologies since she was frustrated, and 2) ask for the business numbers she wanted blocked.  
  
  This follow-up posting is criticizing us for calling her to ask for the business phone number that she did not provide.
  
  We could not honor her do not call request unless we secured the business phone number; we called the only number the poster provided; we should not receive a second complaint posting for doing the steps to actually resolve the concern in the first posting.
  
  These two postings should be treated as one in the same.

  Customer Answer

  Date: 01/09/2025

  I 100% disagree with this "response". SBGA was never given permission to call the BUSINESS number for 41 ************, let alone call it multiple times over and over that morning. Seriously? A quick ****** of the phone number and business name they called over and over and over again would clearly show that it is not a cell number. That is a business phone number and is answered as a business. It is not a personal phone number. SBGA absolutely should receive multiple complaints. They could have also googled the phone number for The Viv Bioactive, the name of the business clearly identified in the first complaint, to obtain that phone number and do a search of their records that way. They never once apologized when they were calling 41 ************* They insisted over and over that they were given the phone number and that they had the right to call. It is clear from the NUMEROUS complaints across BBB, Yelp, Glass Door, Indeed, Reddit and other websites that calling businesses repetitively AND after they have requested to be taken off their calling list is simply their MO. They decided to take that same posture with their calls to 41 ************ and it will not be tolerated. 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22774673
  
  I am rejecting this response because: I 100% disagree with this "response". SBGA was never given permission to call the BUSINESS number for 41 ************, let alone call it multiple times over and over that morning. Seriously? A quick ****** of the phone number and business name they called over and over and over again would clearly show that it is not a cell number. That is a business phone number and is answered as a business. It is not a personal phone number. SBGA absolutely should receive multiple complaints. They could have also googled the phone number for The Viv Bioactive, the name of the business clearly identified in the first complaint, to obtain that phone number and do a search of their records that way. They never once apologized when they were calling 41 ************* They insisted over and over that they were given the phone number and that they had the right to call. It is clear from the NUMEROUS complaints across BBB, Yelp, Glass Door, Indeed, Reddit and other websites that calling businesses repetitively AND after they have requested to be taken off their calling list is simply their MO. They decided to take that same posture with their calls to 41 ************ and it will not be tolerated. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 01/13/2025

  We follow the BBBs outlined resolution process which is to contact the party with the concern and resolve the matter.   It is what we took steps to do in this matter, in under 24 hours after receiving the posting.
  
  If a poster lodges a concern, the following steps occur:
  
  1) We contact the party to let them know that their concern came to our attention and we are working to resolve it
  
  2) We hear out their concern along with any background information
  
  *In cases where there is merit to the concern, or it reflects a basic and resolvable disagreement or misunderstanding, we offer an apology for the issue and work with the caller to resolve the matter
  
  *In cases where we do not find a problem (e.g. a reported error on a bill that turns out to be a legitimate cost) we outline our findings with the customer to educate them on the matter
  
  In the case of this posting, we called the phone number provided to the BBB by the poster to initiate our resolution process. 
  
  The timing of those calls - to the posters provided callback number the day immediately following the day the posting reached us simply reflect that resolution process that weve outlined here.
  
  The original posting did not contain the business name nor the business phone number that was being requested for a block.  This created some concern that some but not all numbers would be blocked.   This was the primary reason for contacting the poster.   In the absence of cooperation there, we instead conducted a stand-alone assessment, identified the likely business name and a phone number from public data, and have placed that located number on our do not call list.   We believe this will effectively address the request not to call the number in the future.

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Small Business Growth Alliance has called MANY times. They say they are with Clover and that they are trying to help us lower our fees. We have all asked them multiple times to stop calling. We spoke with them on December 18, 2024 and told them if they ever called again we would report them every place that we could. Today, January 2, 2025, they called again. ***** gave a call back number of ************ and repeated the complete BS sales pitch that she is with Clover and can help us lower our fees.

  Business Response

  Date: 01/08/2025

  Thanks for forwarding for our review.
  
  At the core of this posting is a Do Not Call request.  
  
  There was impartial information on the posting which initially hampered our ability to research.   The phone number provided was impartial (listing only 6, not 7 digits) and did not correspond to any business in that state that we had contacted.
  
  Through further research using the email domain, we were able to extrapolate the likely business phone number.  We believe, from our internal research, that we have added the business phone number linked to this posting to our Do Not Call list.   We also called the poster directly, in an effort to confirm that we had blocked the proper number (and to determine if there were other public facing numbers with that business that should also be blocked) but were not able to get assistance.
  
  We do work with the *** devices used by the company, and we are positioned with the ability to reduce the pricing that the business is currently paying.   We can see, from the length of calls, that they were short and had not yet advanced into a pricing discussion where we could do a deep dive into the cost reductions referenced at the start of the call the business expressed disinterest in considering our services/pricing within the first minute before we were able to reach any sort of detailed pricing presentation.
  
  At this point, we believe from our research that we have identified the number in question and we have placed that number on our Do Not Call list.   This should meet the needs of the request.

  Customer Answer

  Date: 01/09/2025

  SBGA clearly doesnt know what impartial means. Did they mean partial? If so, the opening paragraph to their response is nearly unintelligible. There are not partial phone numbers provided in the complaint. The only phone number provided in the complaint is the phone number THEY CALLED FROM. The only other phone number attached to the complaint is a daytime phone number for a totally different company that they then used and called over and over and over. They obviously had the whole number for that so theres zero basis for their impartial(or rather partial) information response.
  
  We have contacted Clover and they deny that SBGA works with them. They are a COMPETITOR to Clover. They try to steal Clovers clients. I wouldnt be surprised if there will be more complaints resulting from Clovers knowledge that SBGA is claiming to be associated with them in any way.
  
  If SBGA has the ability to see how short the MANY phone calls with The Viv Bioactive were, this is further proof that they were told multiple times that they were not to call us anymore and refused to comply with those requests. My call with them on December 18th was VERY VERY clear that they were not to contact The Viv Bioactive ever again. They called again on January 2nd,resulting in this complaint.
  
  We will be monitoring both The Viv Bioactives and 41 Realty Groups phone number closely to ensure there is no further contact from SBGA. Hopefully it is abundantly clear at this point that they harassed the wrong companies. I feel badly for the companies that they are still harassing and lying to.

  Customer Answer

  Date: 01/10/2025

  We don't want to change our rebuttal. In fact, this make it even worse from our standpoint. This means that they did an online search to find the remaining digit, knew full well that that was a business number they were calling, knew that that business was no where in their system, and then STILL proceeded to call it THREE times. 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22759423
  
  I am rejecting this response because: 

  SBGA clearly doesnt know what impartial means. Did they mean partial? If so, the opening paragraph to their response is nearly unintelligible. There are not partial phone numbers provided in the complaint. The only phone number provided in the complaint is the phone number THEY CALLED FROM. The only other phone number attached to the complaint is a daytime phone number for a totally different company that they then used and called over and over and over. They obviously had the whole number for that so theres zero basis for their impartial (or rather partial) information response.
  
  We have contacted Clover and they deny that SBGA works with them. They are a COMPETITOR to Clover. They try to steal Clovers clients. I wouldnt be surprised if there will be more complaints resulting from Clovers knowledge that SBGA is claiming to be associated with them in any way.
  
  If SBGA has the ability to see how short the MANY phone calls with The Viv Bioactive were, this is further proof that they were told multiple times that they were not to call us anymore and refused to comply with those requests. My call with them on December 18th was VERY VERY clear that they were not to contact The Viv Bioactive ever again. They called again on January 2nd, resulting in this complaint.
  
  We will be monitoring both The Viv Bioactives and 41 Realty Groups phone number closely to ensure there is no further contact from SBGA. Hopefully it is abundantly clear at this point that they harassed the wrong companies. I feel badly for the companies that they are still harassing and lying to.

  From the CONSUMER:

  Sent 1/10/2025 5:21:37 PM

  We don't want to change our rebuttal. In fact, this make it even worse from our standpoint. This means that they did an online search to find the remaining digit, knew full well that that was a business number they were calling, knew that that business was no where in their system, and then STILL proceeded to call it THREE times. 

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 01/13/2025

  We returned a copy of this individuals correspondence sent to us by BBB back to BBB to show them that the number we called was the one that was provided by this poster.
  
  As noted, our calls to this number were part of our mitigation efforts.   If/when we receive a concern, we have a senior member of management call the poster to 1) give them confidence that we are acting on their request, 2) collect any needed information (phone number, etc.)and 3) provide our apologies for any inconvenience caused.   Our calls placed to that number were only by an executive attempting to reach the poster, and were not any form of sales activity.
  
  The POS system under discussion is the name of both a company, as well as the Companys hardware/software program.   The statement here is inaccurate - we are authorized to sell and distribute the hardware/software bundle in the marketplace.  
  
  There is no function here of stealing clients we secure most clients by offering them lower pricing than they are currently paying.  The pricing programs we offer are usually less expensive than our competitors and drive a net cost reduction for entities switching to us they are real,appropriate, and what we activate with new customers.   They make a ********************** decision to switch to us to save money.   We often generate annualized cost reductions in the thousands, and can at times drive cost offsets in the 40-50% net expense range for a business.   Businesses respond well, and will switch, for cost savings.  
  
  As noted earlier, we have updated our do not call system with the business numbers associated with this poster which we were able to secure from our independent research.    This should meet the posters initial request.

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business continues to be inundated with telemarketing sales calls from Small Business Growth Alliance despite our phone number being on the Federal Do Not Call Registry. When I tell them we are on the do not call list and to please remove us from their call list, they always defend calling by saying that they do not work from a list, so therefore they cannot remove our number. SBGA calls are both disruptive to my business and abusive. They are also violating federal law/regulation.

  Business Response

  Date: 01/17/2025

  We contact businesses that are actively listed in online Yellow Pages directories to request a business meeting to present our products and services.
  
  We have added the number provided by this customer to our internal Do Not Call list.   This will address the request from the business.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SBGA calls several times a week. Every day almost and sometimes multiple times a day. They outright lie about their partnership with clover. They are a third party reseller and they claim to be working directly with them. They want me to pay more to them to switch to them when I am directly with Clover. I ask everytime to stop calling me that I am not interested. They continue to call and outright lie about who they are. There is no software update from Clover. I spoke directly with my Clover *** and they confirmed this.

  Business Response

  Date: 11/26/2024

  Thank you for forwarding this concern to our attention.
  
  Some of the sales techniques are described are partially accurate, but they are not done with the intent that is suggested.  We are an authorized distributor of Clover we are experts at setting up integrated Clover hardware and supporting software and we openly talk about that.   In cases where a business is using a Clover this often instills confidence in them that they are working with a firm that has a deep understanding of the system and how to properly integrate various software services.   
  
  As part of our sales process, we do explain new pricing structures available to them that can offset/pass-through costs at a micro level to consumers purchasing products from their business and we encourage prospective customers to switch over to the pricing plans and software that we use.  That does require the updating of software and sometimes hardware to support that type of technology.   That is all accurate and we openly share that information.  
  
  We have updated our records and have added this business to our do not call list.

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured by this company into signing a contract/lease. I was told charges would be lower, and my previous merchant accounts would be paid off, I would no longer have multiple charges from different merchants, however they lied and my merchant account is still charging me. They tell me my contract is non-cancellable. I am so frustrated and angry with this company for lying and digging me in a deeper hole.

  Business Response

  Date: 10/22/2024

  This unfortunately is a post mistakenly assigned it pertains to the actions taken by this posters former service providers not by our company.

  We contacted the poster, discussed her concerns, and learned that her post was driven by misleading statements from her prior service provider in attempt to retain her account.  We were able to demonstrate to her that their claims were false. 
  

  When we first contacted the poster in June of 2024 to offer our services at a lower cost - which we successfully provided we discovered that she had multiple open accounts with her former providers.
  During our assessment, we noted that she had a processing account with her current provider, a non-cancelable lease with a third party, and a second dormant processing account from a previous provider (where she was still paying monthly dormancy fees), and that account was also coupled with another lease from another third party, for equipment she was no longer using.
  

  We worked with the poster to untangle this complicated situation. We successfully closed both non-cancelable leases by paying nearly $7,000.00 on her behalf.  With respect to the open/dormant older processing accounts the governing contracts require the account holder to reach out to their provider directly to request the account closure (we are not permitted to do it on her behalf).  We provided her with all the information she needed to contact both her current and her previous providers to request account closure.
  

  She then contacted both processing providers in June of 2024 to request account closures. Her previous provider promptly closed her account, but to her surprise, her current provider failed to do so and continued to bill her monthly. When she contacted them again to inquire why they were still charging her, they misled her implying that her leases were still open, while attempting to convince her to return to their services.  We have the cancelled checks that we issued to the leasing company they were not telling her the truth.
  

  This confusion unfortunately led her to write this post, driven by the misinformation they had provided.
  

  In reality, we had already closed her previous non-cancellable leases, as committed, by paying nearly $7,000.00 on her behalf, and assisted her with the information she needed to contact her processing providers to request the closure of the accounts. The poster has since confirmed and committed to contact her current provider that failed to close her processing account to demand account closure.  
  

  In summary this post is misplaced, and is focused on the actions of her prior vendors.  Those providers were clearly attempting to make it difficult for her to close her accounts and pay her early termination fee. We, in contrast, assisted her in resolving those outstanding issues and provided her with the customer service she was entitled to.  

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you for all of your help and confirmation 
  Sincerely,
  
  ******* ********