Business ProfileforLadera Apartments

We moved into the apartment on 11/15/22. On 12/9/22 we noticed a crack in the tub of the master bathroom. We called the office and asked if the tub could be replaced because stepping into the tub, the middle was flexible and had more give than the sides of the tub, it needed to be resolved to avoid further damage. We told management that any repairs would be in vain due to there not being any support underneath the tub, which contributed to the issue in the first place. We were told no replacements would be done because Ladera does not do that. We submitted the work order on the 12/9/22 and on 12/12/22 the work to repair the crack in the tub started. Everything was completed on 12/15/22 and we were told to wait 48- 72 hours before using the bathroom. From 12/9/22, until 12/18/22, we were not able to use the master bathroom. We called and asked for a concession because we signed a lease for a 2 bedroom 2 bathroom apartment and expected to be able to use both bathrooms. We were told no because we have another bathroom that we can use. On 2/9/23, there is now another crack in the same tub that we asked to be replaced back in December. We put another work order in and were again asked not to use the tub until the repairs were completed. A new tub was finally delivered and on 2/17/23 the work was started to replace the old tub. The work for the tub was finished on 02/26/2023. Again, we did not have access to our main bathroom during this time. We signed a lease for a two bedroom two bathroom apartment and because we are paying for it, we expect to be able to use it. We also noticed mold growing from the wall in the hallway and the storage closet in one of the balconies. I have video if you would like to see. Because the tub so much smaller, we now need the flooring replaced. We have been waiting to have the flooring replaced since the work on the tub was completed. Each time I reach out to the office, Im told they dont have an ETA yet, they are waiting to hear back from the vendor. we have not been able to use the main bathroom, because its partial sub flooring with glue, and partial plank which is not sanitary.