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Business Profile

Audio Visual Equipment

Encore Audio Visual Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 2, 2023 purchased a bed set with 30 night guarantee and 90 days same as cash. Scheduled a delivery date for following week. Every time date would arrive there was a new story as to why it couldn't be delivered. He would wait for my text as to were he was. I took 3 days of work to accept a delivery that kept changing.Payments were being taken out. We got notification that the 30 night guarantee was over for a product we never had. When the delivery for the 7th. Of Nov was canceled. I replied to his email to cancel our order and return money. His replay was no way we would get payments back and he sold the bed to someone else. I blocked the auto payments with my bank.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an active duty service member in the United States Navy. Four months ago (September 4, 2022) I had purchased mattress, bed frame, two pillows and a sheets and pillow cover set from Encore Mattress Discounters & A/V Design in Fernley, Nevada. My delivery date for the mattress was almost two months late and my bed frame was delivered damaged, the remaining items have not been delivered. I was told that my replacement bed and remaining items would arrive in 1 week given that it’s already 3 months late by now, I have yet to receive my items. Recently I have received military orders to depart in January, but most of my items have not been delivered; I want my money back for the undelivered items and for the damages bed frame. I have text records of my dealings with the store owner and his violations of our purchase contract.

Encore Audio Visual Design, LLC is NOT a BBB Accredited Business.

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