Business ProfileforFallon Ford-Toyota

The service center is the absolute worst, if I could I would give zero stars. After taking my vehicle in for a recall due to steering issues I went to pick it up and was told they were still waiting for another part since they had ordered the incorrect part, but vehicle was okay to drive. This was not the case when pulling out to go home I was barely able to get my steering wheel to move enough to even turn my car and thank God I did not cause an accident. Took my car back 2 weeks later after they said they had received the part only to get a call that once again they had ordered the incorrect part. We are now 4 months into this nightmare I was forced to buy a new vehicle to be able to get to and from work and have gotten not even1 call from them. My husband has to call every 2 weeks to be told we put a rush order but are waiting. I get it covid and yada yada have put a delay in parts but, how about communicating with customers what happened to some good ol' customer service. We just called corporate for the 5th time again today to be told that they did not in fact order the part as rush like we were promised and it's still not ready. Save yourself this nightmare and DO NOT do business here. We have been told things from managers and employees things like well "if you don't like it go to ****" even though, our vehicle is not drivable in it's condition after taking it in to be "repaired" the issue is far worse than before or "It's not our problem it's a **** issue" these are embarrassing excuses and lack any customer service skills. My next plan of action will be filling a complaint with the better business bureau to hopefully save someone the stress of a poorly ran business that should be ashamed of how they treat their customers. Unfortunately, after my issue I have heard multiple stories of the same non-sense for years and if we do not get the word out they can continue to take advantage of the unsuspecting residents of Fallon.

We are waiting on a part (an entire steering column assembly) that is part of a recall that affects more than ******* vehicles (recall 14S05) . This steering column is for a 2009 Escape. We have a COPIS case open on this RO and have done everything we can on our end to get this part. We are in constant contact with **** and they are updating the system showing how many are producing. **** is also telling us they had to move production to a new plant and had 'machine issues' when they did that. **** is also telling us that the supplier is making approximately ******* per week. We are 'in line' and their is nothing else we can do at this point. We are the repair shop, not the factory. Without the steering column there is nothing we can do. Our ASM has attempted to call the customer multiple times to update them. I sat with them personally in my office and discussed all of this. I have called multiple times to update them as well. No one has answered and we can not leave a VM.