Complaints

This profile includes complaints for Michael Hohl Honda Subaru's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Michael Hohl Honda Subaru

  2910 S Carson St Carson City, NV 89701-5669

• 

  Michael Hohl Honda Subaru

  2800 S Carson St Carson City, NV 89701-5553

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 Dodge Journey on 11/4/23. On 11/11/23 the oil pressure light went on and the car had to be limped back to Michael ****. Long story short it took 4 times of being in Michael Hohls possession totaling 5 months. Well after replacing the entire wiring harness, ecu, and oil pressure switch (twice), my car now has wiper blades that just stop working. I purchased the bumper to bumper warranty and they are telling me to even look at it they want $350 paid upfront. When we purchased the car they assured us if we brought it to them everything would be handled FREE under the warranty. I am so sick of this car and headache and would like for them to just buy it back at this point as were obviously going to continue chasing problems with this car!

  Business Response

  Date: 11/19/2024

   

  This vehicle was sold at our Honda dealership; therefore I passed it on to the appropriate manager.

  Thank you

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from *********************** Subaru on or about march 12 I went in to Dealership and informed them that I was getting my car refinanced on my original loan with *****. **** I purchased an aftermarket warranty and a GMA insurance policy in case the car became totaled as I could not fold these in to the refinanced loan, I am doing a refund at a prorated rate. I was in formed by the finance department, but this was no problem, but because they didnt show my car refinanced yet or the long paid off yet they would send the money to my bank and my bank would send it to me Friday, 29 April my bank has received no check from Mykel. Neither have I I want my money. I am entitled to it. I believe the original warranty and the insurance was a little over $3000-$3500 range I paid it for six months , I want the money back for that six months is my understanding that the both get folded over into the original loan that I took from ********** to buy the car Im supposed to get my money back at a prorated rate. The original loan was for six years and six months .

  Business Response

  Date: 05/08/2024

  ************** has dropped off the needed paperwork and we will be issuing a check today or tomorrow.  We appreciate the opportunity to get this handled.

  thank you

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/17/2024

  I bought a vehicle from this business and purchased a gap protection and a aftermarket warranty. I refinance my car on March 12 and was due a refund on a prorated aftermarket warranty and gap protection. I filed a claim with the BBB And was then contacted by the business *********************** Subaru I went to the business last Wednesday, 8 May and was told that the reason I hadnt got paid yet is because the original finance person became separated from the business and didnt work there anymore and I fell through the cracks. I accepted this and was told that they were processing my check and it would be sent out on the eighth or on the ninth, at this point, I contacted the BBB and said I was happy with the response. I have not received anything yet. I attempted to contact the business the last three days specifically ***, who works in financing who was also the person that told me they were preparing a check on the eighth, I want to initiate my claim with the BBB as I have not received anything yet it appears to me and get me to resend my complaint Ive been this money for over two months now this is not acceptable

  Business Response

  Date: 05/17/2024

   

  The check was not created.  I have fixed the issue, and it is being ***** today.  Tracking number is 776439962464.

  I am sorry for the delay.

   

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with Michael Hohl Subaru since 2008 and have purchased 2 vehicles from them. In 2021, I purchased a set of 4 Cooper tires for my 2014 Subaru Impreza through this dealer. In November 2021, I paid them to rotate my tires, change oil, check brakes, and do a 60,000 mile tune up costing me approximately $1,100.
  
  One of my new Cooper tires had a slow leak in it causing me to put air in it about every 3 weeks. When I took it to have my tires rotated they said they did not find a leak. The tire was rotated and the leaky tire was moved from the passenger rear side to front driver side. There is still a leak and we took it in to the dealer today to fix it.
  
  One hour after we get back home we receive a call that we do not have matching tires! We were accused of changing out the tire ourselves and they wanted to sell us 4 new tires and refused to fix the leak.
  
  I am a 58 year old with a disability there is no way I would have changed out a tire. I did NOT change out the tire those are the tires they put on my car while rotating them. They had to give me someone else's tire of a name brand not Cooper and will not own up to it! I could not possibly notice this I trusted them!
  
  When we took a closer look there was some generic brand tire on the rear passenger side not the one I purchased! I have an all wheel drive and have yet to find out the damage this has caused my car! There were 4 cooper tires on them when we purchased them I checked myself so whoever rotated them in this company put someone else's tire on my car.
  
  I want all four tires replaced and my alignment checked and anything else this could have caused damage to! ***** ****

  Customer Answer

  Date: 07/17/2023

  Yes we went Back November 2022 to have the tires rotated out.

  Business Response

  Date: 07/18/2023

  the customer brought their vehicle in on the 17th of july as stated in the complaint, after inspection we found the r/r tire does not match and is much newer than the the other 3 tires (cooper tires) on the vehicle. the leak was in this tire. the tires on all wheel drive vehicles and especially Subaru vehicles must match and have the tread depth match within 1-2 mm or it will cause damage to the differentials and transmission.  we will not repair a tire when they do not match as we told the customer. they insisted that they did not put that tire on however we did not. we installed 4 205/55/16 COOPER CS5 ULTRA TOURING tires on 3/8/21 at 36,000 miles, the vehicle now has 78,229 miles. we told them that they could possible have it repaired at a tire shop but that for liability reasons with the powertrain components listed above we could not patch their tire. what could be offered is a free replacement of the tire however the customer would be responsible for the other 3  

  Customer Answer

  Date: 07/23/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  i purchased 4 tires of the same brand I will not be purchasing 3 more plus labor.  The current tires are still a good quality I just needed one patched up.  I Guess I have to hire an attorney.  Below is a copy of the previous m essaging that we tried to fix this and the reply:

  Michael Hohl Subaru
  Michael Hohl Subaru
  936 people like this
  Car dealership
  Mar 21, 2023, 5:32 AM
  You sent
  hi i brought my 2014 subaru impreza for servicing and tire rotation and told them i had a slow leak they said they didnt find one and rotated the tires and that same tire still has a slow leak in it over and over again
  Michael Hohl Subaru
  Michael Hohl Subaru
  Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
  You sent
  i really dont like being treated like some dumb old lady it is very inconvenient to have to put air in my tires every couple of weeks when your service department says their is none
  Mar 22, 2023, 5:45 PM
  Michael Hohl Subaru
  Michael Hohl Subaru
  Are you venting or would you like the Service Dept to reach out to you? I will be happy to have them reach out tomorrow if you wish to provide contact info.
  You sent
  I will be scheduling another oil change soon and will try to tiger there when it is low again
  You sent
  Get there when the light comes on again
  Mar 23, 2023, 4:54 AM
  Michael Hohl Subaru
  Michael Hohl Subaru

   

  As you see we were clearly disregarded and blown off from the beginning!  I will be sharing this and looking diligently for an attorney since Michael Hohl Subaru wants to write this off as "venting."
  
  
  
  Sincerely,
  
  ***** ****