Business ProfileforCapital Ford

Worst customer service ever. I took my car into tires plus where I was told the repair I needed, I needed to have done at the dealership. So I contacted the dealership and it took then a month to respond. Once responded told me I would have to pay for another diagnostic which I told them no. I just wanted this repaid and sent them the form from tires plus. The customer service manager ********************** refused to move forward with getting me to the service desk as requested. And after telling her multiple times im not paying directly a service I already had done and that I didn't have a chose on where I take my car thet it HAS to be repaired by the dealership and this was her response "Thank you again for your interest in doing business with our service department.We regret to inform you that we are unable to proceed with the requested servicing of your vehicle.We wish you the best in your endeavors and hope you find a solution that aligns with your needs." WHAT SERVICE? I DIDNT GET SERVICE FROM THEM. THIS IS BY FAR THE WORST DEALERSHIP AND CUSTOMER SERVICE I HAVE EVER DEALT WITH.

Capital Ford has no working business relationship with this individual. We reserve the right to refuse service and based on previous correspondence with this individual we invoke that right.