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Business Profile

Health and Wellness

Carson Tahoe Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Carson Tahoe Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carson Tahoe Health has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/16/25, my wife and I visited the Carson Tahoe Health cafeteria between 12:00 PM and 1:00 PM for lunch. We had dined there before and were satisfied with the food, which led us to return. Unfortunately, this visit was frustrating and disappointing.

      We placed our orders at the counter and confirmed details with the staff. My order was ready within minutes, but my wife's order never appeared. After waiting 5 to 10 minutes, she asked the staff about it and was told they were still working on it. The response was dismissive and unhelpful. Another 5 to 10 minutes passed, and we watched numerous customers who arrived after us receive their orders. Eventually, after 15-20 minutes of waiting, we gave up and shared my sandwich.

      I spoke to the cashier, who admitted this happens often because customers mistakenly take the wrong orders from the counter. This is likely due to the lack of any system to identify or match orders with customers. No names or numbers are used, making it impossible to confirm that the correct food reaches the right person.

      It is concerning that this is a known issue and yet remains unresolved. If staff are aware of the problem, why hasn’t the process been improved? This kind of disorganization creates unnecessary frustration, especially for customers on limited lunch breaks.

      What’s most troubling is how casually our concern was dismissed. Staff surely understood that we had been waiting for an unusually long time, yet saw no problem with this. We communicated to staff that we were disappointed that we never received what we ordered, only to be asked for our credit card to pay for the meal we did receive. In the cashier's defense, he said he was sorry to hear about our experience, but it seems he couldn't do anything about it either.

      A cafeteria operated by a healthcare organization should at least meet some standard of service. I hope this complaint prompts Carson Tahoe to implement better order tracking and customer service protocols.

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility improperly billed my insurance for services using the wrong code. My insurance declined. This facility billed me and threatened to impact my credit if I didn't comply. Once I threatened legal action and educated them on the proper billing code, only then did they resubmit the claim with the correct code. My insurance paid the claim, leaving me with a $35 copay.
      This facility refuses to refund the balance of the payment they extorted from me. It appears there is a long history of this well documented.

    • Initial Complaint

      Date:06/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have United Healthcare as my insurance. I went to the Carson Tahoe ER on 9/29/23 and paid my $500 deductible to the hospital. Come to find out there was a physician bill in the amount of $1425 that came in the mail to be paid as a separate bill. Called my insurance and they said the physicians billing will not provide them with the information needed to pay my bill. Insurance said it’s 100% covered by them after they provide them with the information needed and don’t pay it. I’ve been battling with them since September of last year (2023) and now im being sent to collections as of tomorrow. Nothing has been resolved and my insurance says they are not cooperating with them. This bill is not my responsibility to pay.

    Carson Tahoe Health is NOT a BBB Accredited Business.

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