ComplaintsforRoger's Carpet One
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Carpet and laminate installed started on 08/24/2023 to 09/06/2023 then abandoned the job. New installer came 2 weeks later and repaired half of laminate floor that first installer cut wrong and attempted to repair the carpet but couldn't. Patrick M******* Owner NV. LIC#******* came to inspect. ordered new piece of carpet. It was installed and that piece was cut too short leaving a hole in the corner and seams outside the closet area. Patrick M******* then promised to return after the holidays per conversation at job location on 11/09/2023. Shawn S********* (financial manager carpet one) replied in email that he talked to Patrick and something will be worked out after holidays, and proceeded to collect the remaining $4784.08. Carpet One located at ***** ****** ****** Carson City NV 89706 was evicted and locked out of their building for non payment of rent on 12/20/2023 and all phones and emails disconnected. I have to pay another company to come and replace the living room carpet for $6,570.00 for a less expensive carpet. I paid Carpet One $7,337.88 for just living room carpet. Patrick Threatened me by Making me pay the balance owed of $4,784.08 BEFORE he could honor the carpet one "beauty guaranty". I told him that you can't warranty a job when it is not finished, but he assured me they would return after January 1 2024 to finish the job.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.