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Business Profile

Credit Union

Greater Nevada Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greater Nevada Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Nevada Credit Union has 16 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had disputed a ***** transaction as I had my Greater Nevada CU debit card attached. I had paid my tattoo artist via ***** and they confirmed they received it. They contacted me stating it was sent to the wrong account. I tried to cancel with ***** and they were zero help.GNCU said that I have zero dispute rights. I believe this is the worst thing ever. As I have loans with them. I would like just my money back.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We opened a new checking account with Greater Nevada Credit Union and on Friday, March 21, we deposited my paycheck via their mobile. The check had not cleared by Tuesday, March 25 so I called their mainline. They told me the check was on hold until April 1st because it was a new checking account. However, nobody at the bank told us this and now I have to wait over a week to access my paycheck. The person on the phone told me they couldn't cancel it so I could deposit it with my other bank and had no solutions for how to get my money. The fact they failed to disclose there would be a hold on deposits because it was a new checking account is unacceptable.

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has not been investigated when I ask for explanation of missing funds

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GNCU charged me multiple bad check fees for a savings account I was trying to close with them in May of 2023. I initiated an external transfer to my checking account at another bank since I don't live near a GNCU branch any longer. There was no confirmation or indication the transfer was in process so I figured there was a techincal error and re-processed the transfer. Again, there was no confirmation or indication it was sucessful so I called their customer service who walked me through the same process and again, no confirmation. I asked if there would be issues since there were multiple transaction submitted and they assured me that there wouldn't be as the account wouldn't allow more money to be transfered out than what was available.

      Months later I got a call from GNCU about the issue. I told them the case and insisted the fees be reveresed as I did not feel liable for them as it was a issue with their online banking. Every other banking portal I have used shows a confirmation number AND deducts the balance pending immediately after the transaction is submitted.

      Now, I tried opening a new checking account and I was denied because of the charged off "debt" GNCU refuses to forgive. I was told the only way to resolve is to pay since it was charged off and they did their due diligence. I disagree that I should pay this as I already stated the fees were not my problem or responisbility if their system doesn't show sucessful transations. The refuse to forgive the fees they imposed. This is a cherry on top of a years long struggle with GNCU that I thought had ended when I finally cut ties with them.

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple fraudulent overdraft fees occurring. The bank refuses to refund.

      Feb 2023 I was able to pull my account into positive within 1hr of the transaction, I was told by the branch it just had to be paid by next transaction and before the midnight. Refund request denied.

      May 7, 2023 I had $16.95 in my account and went to jack in the box for $11.02 leaving my account at $5.93... I accrued a $35 fee which put my account at -$29.07, so when am Amazon subscription came out I ended up with $70 of fees instead of the $35 it should've been due to their error. They refused to return payment.

      There was an issue in March 2024, it was reversed by them (hope restored in the bank).

      July 21, 2024... I had a fraudulent charge on my account (a double charge), I flagged it and reported it immediately. I received 2 over draft fees for this charge(s). Fraud department looked into it, agreed and reversed the charge... but not the OD fees. One of the fees ended up being reversed the next day when I called again... but not the second OD fee that occurred. My account was in positive after the initial transaction (+$15.91) and it received at -$35 fee which took out into -$19.09... so when fraud occurred or went further OD and another fee taking it to -$72! After several calls it was finally reversed completely July 24.

      Bringing us to the newest issue... July 31, 2024 I got $29.82 in gas and my account had left $88.97 but I received a fee for-$35. After the OD fee too my positive account which is seen, my Verizon auto pay happened Aug 1 which took me into negative, which I own. The $35 for LOVES needs reversed. They flat out refuse. I am terminating my account with them on Friday Aug 9 after work when my check hits the account or by Monday morning, however I want my money back from them for the fraud charges.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed a charge with Greater Nevada regarding being incorrectly billed by Straight Talk Wireless for a line that no longer existed. In the dispute, I provided plenty of detailed information including dates and descriptions of the incorrect charges. Greater Nevada sent a letter stating there is not enough evidence to support my dispute. I was incorrectly charged and Greater Nevada did nothing about it. I received several “revision of promotional credit” charges on my account between 7/24 & 7/25. On 7/24/2024, Greater Nevada deducted -$69.04, added +$69.04, charged me an insufficient fund charge of $35, deducted -$97.82, added +$97.82, and charged a 2nd insufficient fund charge of $35. On 7/24/2024 they deducted -$69.04, and deducted -$97.82. Leaving my account in the negative by -$163.55. I had to pay to bring my account into the positive in order to reverse those 2 insufficient fund charges of $35 (totaling $70). Their dispute team told me I’m screwed for the rest and cannot dispute any further. I was incorrectly charged by a company and my bank did nothing to correct the issue.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM struggling to reach the CEO concerning being denied for a checking + savings. I am a victim of fraud and identity theft. I have been ignored by this credit union, and I feel mistreated. Noone called me like they promised, noone explained anything. If they REMOVE the hard inquiry from the credit bureau and CHEXSYSTEMS, I will withdraw my complaint. If they choose not to then my next complaint is to the state, since they are a state charted credit union. So prior to that I would like resolution to my complaint, I don't want money. I am entitled to additional accomodations under the ADA, which were not provided to me. Someone is applying for bank accts credit cards and loans in my name and I am being denied based off being disabled and a victim of a crime. My SSN is ********** I can be reached at ************. I am a bit disappointed on how this entire situation was handled. I am new to NEVADA and has not be treated kindly so far by this credit union. I would like a call from the CEO.

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my car loan on May 23rd. The transaction on my end of was reversed because my account was compromised so on their end the money was taken back out. On my end the money was put back into my account and then taken out. I use another bank for day to day transactions. I called multiple times when this was an issue. No one instructed me to pay because they were looking into it. I asked about not being charged late fees and this not going against my credit and they told me they were escalating the situation and would call me back. I never received a call back. Its time to pay my next payment and I still owe last months even though I had called multiple times about it. I end up paying 2 months worth and the one payment went 30 days past due, even though I have a letter from my bank stating I paid and it takes time for funds to come. I have bank statements that also show that money is not in my account and charged to GNCU. I was later informed this was going to go against my credit and I would have to file a dispute. I filled a dispute and have not heard back. My latest credit report came and shows my late payment and I have been told I need to wait. I was given a lot of misinformation multiple times and if I would have known it was going to go against my credit I would have paid and waited for that amount already charged to credit my account for the next month.

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a line of credit and savings account on 03/11/24. I originally thought the savings account was a checking account but that was my mistake. I had been in contact with Sarah W*** thru email during this process. I submitted my ID, paystuds and information requested and was approved for a $1000 line of credit. When asked what the line was for a let her know it was to pay credit card debt. The interest rate would be less than my current and save me some money. I then opened a checking account since I was told this would be easier and give me a revolving line of credit I can keep using. I transferred my line of credit after approval to my checking. I paid a $605 credit bill to Synchrony Bank and then transferred $400 to my external Bank of America account. I see the transaction gets cancelled on 03/26/24. I call and a rep explains since its my first transfer it was for security and to do it again and she'll push it thru. I go online to check the status a couple hours later and my account is disabled . I call customer service that night and they say they cant help and someone will call, no explanation or help. I call again on 03/27/24 and get transferred to fraud. They treated me like a criminal and were so rude, her name was Carla and I sent her Paystubs, Utility bill thru email today. I have a fraud alert on my credit because my information was leaked. I did that for my protection but this should have been addressed before I was approved if it was an issue. Now, I will have fees for my payments made and my account was disabled without a warning or call. So unprofessional and this has been the worst banking experience I have ever had.

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kiersta the drive up teller refused me service without cause. I provided my ID, she then asked me to confirm the address for the account, which I did. Then said she needs to verify the last two transactions on the account, I told her I share the account with my husband and I’m not sure what they are. Then asked for the last 4 on our debit card, I told her we don’t even have a debit card for the business account. Said because I couldn’t provide those last two answers (despite being listed on the account) she wouldn’t help me. I have never been asked any of those verifying questions before, she lied and said it was standard procedure.

    Greater Nevada Credit Union is NOT a BBB Accredited Business.

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