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Business Profile

Incense

Fred Soll’s Incense & Etc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incense.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the **** **** Incense business number, ************ on June 25th 2024 at 1:06 pm EST and spoke with *****. *** **** received a message from me sent from their **** **** online questions page. ***** advised me my order details and check, #****, for $61.75 was taken home with the "domestic mail" in error and was advised by *** to "process" the order.

    On July 6th, 2024, I emailed **** **** Incense to advise them my latest bank statement did NOT include the check for the incense, being still outstanding. I requested the check be sent back since it was becoming obvious I wasn't receiving the order. As of this writing, no check or product received. Please help me resolve this either way. I've ordered incense from them for many years and NEVER had a problem. Thank you for your time and attention to my request.

    Business Response

    Date: 08/26/2024

    Good afternoon,

    I was not aware of this bbb complaint.  However, ****** has been the only one of our customers who pays with a check.  I have lost my 3 employees because they retired.  I have told my new employees to watch for a check.

    Having to train a group of new employees has not been easy.

    ****** has been a good customer for many years.  I am appalled.

    Her check has not been deposited.

    Once we get this straightened out, I want ****** to email me on my personal acct.  It is *******************

    I will be alerted and watch for her check.

    I am very, very sorry that this has happened and I will do better.

    *** ****, co-owner 

    Customer Answer

    Date: 04/07/2025

    closed to my satisfaction

Fred Soll’s Incense & Etc. is NOT a BBB Accredited Business.

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