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Find a Location

Billy Roach Renovation, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Billy Roach Renovation, LLC

      585 Gavilan Canyon Rd Ruidoso, NM 88345-6081

    • Billy Roach Renovation, LLC

      419 Mechem Dr, Ruidoso, NM 88345

    • Billy Roach Renovation, LLC

      1716 South Ave D, Portales, NM 88130

    Business ProfileforBilly Roach Renovation, LLC

    Home Improvement
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Remodeling and Home Repair Contractors

    Business Details

    This is a multi-location business.

    Find a Location

    Billy Roach Renovation, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Billy Roach Renovation, LLC

        585 Gavilan Canyon Rd Ruidoso, NM 88345-6081

      • Billy Roach Renovation, LLC

        419 Mechem Dr, Ruidoso, NM 88345

      • Billy Roach Renovation, LLC

        1716 South Ave D, Portales, NM 88130

      Location of This Business
      585 Gavilan Canyon Rd, Ruidoso, NM 88345-6081
      BBB File Opened:
      8/19/2008
      Years in Business:
      24
      Business Started:
      8/2/1999
      Type of Entity:
      Corporation
      Alternate Business Name
      • Billy Roach Renovations
      Business Management
      • Mr. Billy Roach, Owner
      • Ms. Ayesha Castiblanque, Account Manager
      Contact Information

      Principal

      • Mr. Billy Roach, Owner

      Customer Contact

      • Mr. Billy Roach, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to make your next home improvement project a success

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/14/2022

      Complaint Type:
      Order Issues
      Status:
      Answered
      I contracted Billy Roach LLC for a home renovation in Aug 2021. Expected timeline was 4-6 weeks. Estimate was $36k with max $65k; it was noted that deviation from estimate would be due to material choices and "unforeseen details discovered during demo." 50% down payment made on 9 Sep 2021. As of 13 Mar I have paid $44k and the project is still not finished. I was at the office in person on the week of 24 Jan and was told that the project would be done within a week and that I had "a few thousand" in excess funds in my escrow account for the project. At that point I had paid $39k to date. Later than week I received a bill far in excess of what I was expecting (totaling nearly $70k, see attached). I subsequently expressed my surprise in writing and asked for an itemized bill. I have yet to receive an itemized bill. In addition, Billy R**** (the person, owner of the business) has threatened to place a lien on my house if I do not remit payment (once on the phone, once in email; see attached). This is in spite of the fact that the project is not yet finished. I have expressed willingness to settle costs once I can see an itemization as to where money has gone, but that has not been provided. Billy did provide a summary of costs broken down into a few categories, but has yet to answer specific questions about how actual costs deviated from expected costs and I have no receipts or invoices to make this determination on my own. For example, "estimated materials cost" is triple what was budgeted. Furthermore, his most recent summaries have line items labeled "administrative costs" and "profit" that are far in excess of initial estimates - it is unfair to bill for an additional profit share in light of all this. I did send Billy a counter-proposal, to which he has not responded (see attached). I was initially willing to forego losses incurred as a result of all of this, but at this point I am not inclined to do so. Any and all help is appreciated.
      Read More

      Customer Reviews

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