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Business Profile

Condominiums

Crown Point Condominiums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominiums.

Complaints

This profile includes complaints for Crown Point Condominiums's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crown Point Condominiums has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was assured that purchasing a top-level week would allow me easy exchange between resorts, specifically for a ski trip. However, this has not been my experience. Every time I have tried to schedule a week through the exchange system, I have been informed that the resort I am trying to book has no rooms available. The only available option is always redirected to Crown Point, despite my preference for other locations. I was told that this purchase would be a good investment and that selling my week would not be difficult. Unfortunately, it has been quite the contrary. I have listed my week for sale numerous times, but there have been no offers. When we bought it this week, it was intended for family snow ski trips. However, our family no longer engages in skiing and the area does not offer any other alternate entertainment value that suits our interests.In addition to this, I am now retired and on a fixed income. The maintenance fees have reached a level that is causing me financial strain. I will not wish to burden my children with this lifelong debt. Due to all these issues, we deserve to be released immediately from this contract. Please have someone reach out to us as soon as possible to let us know how we can proceed with terminating this ownership.

      Business Response

      Date: 12/01/2023

      Hello,

      I have sent you a private email as well to this response as requested.

      I understand that you no longer have interest in owning here
      at Crown Point.  The purchase of the timeshare
      is just the same as any real property and it must be sold.  It is like buying a house, you can not just give it back.

      I can not speak to what has transpired with
      the original sale or with the exchange company issues as I have no control over that and they are different companies.  Using the BBB as a vehicle for your divesting
      of this property unfortunately can not change your options.

      I can add you to a list of owners wishing to sell and if a
      buyer calls in, then I can put you in touch with them for private sale arrangement
      with them.  I can also send you a form to
      fill out and you can enter your unit and week into the Rental Pool which would
      go out on the on line websites (******** ***********) for possible rental.  If it rents for your week, you would receive payment
      for 65% of the rental income.  Let me
      know if you would like this form or want to be added to the list.

      Sincerely,

      ***** **** - General Manager

       


      Customer Answer

      Date: 12/05/2023

      Complaint: ********



      I am rejecting this response because: the timeshare has offered no real solution. The only acceptable resolution is for the ownership to be closed and you be allowed to give the ownership to the timeshare. 







      Regards,



      **** ********** 
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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