Reviews

Review Details

• Review fromJen C

  Date: 10/24/2025

  1 star
  Double charged - Hotel staff unresponsive- rooms in disrepair - bad service! In Feb 2025 I reserved 2 rooms at the Clarion Inn & Suites in ******* NM thru *********** for my **************** to attend an event in ******* Sept 2025. Aug 2025 I prepaid for 2 rooms through ***********. I received a ********************** thru ***********, & a charge to my credit card from ***********. Just prior to my spouses arrival I had pending charges on my credit card directly from the Clarion. I reached out to the hotel & was told that these would drop off in a few days checked in. Upon check in the charges went through on my card. I called the Clarion Inn & Suites & was told I would need to speak to the accountant. When I asked for a manager I was told one would not be available until the next day at 1p. The woman offered to take my phone number & call me back. After 24 hours I still had not received a phone call back from Clarion, nor had a received a credit back to my card. I spoke to the same woman who assured me she would call back as soon as someone was available. Again requests to speak to a manager & was told they would be in the next day after 1p.She called back later that day & transferred me to the accountant. I was told he could see my payment through *********** & work on getting it fixed. After a few days there was no credit back back to my card. I called again & spoke to a different woman who was VERY rude & when I asked to speak to someone else she hung up on me. Continued attempts to the 575 phone # listed on their website go unanswered. Calls to the 301 phone # listed on my *********** confirmation go to an unidentified VM. Messages left at all extensions have never been returned. To date I have been double charged for the hotel rooms paying an added nearly $3400. My spouse reported a leak in the roof soaked a suitcase, no service to the room for an 8 day stay (no clean towels!) & the rooms were in general disrepair.