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Business Profile

Moving Companies

Joe's Moving, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Joe's Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has employees that stole from me. Took my Xbox one series s, controller w/ added thumb grips, tv wires for my ******* ***** **, converter box, and two gaming headsets. I paid them to move my stuff not steal it and ****** only blames me saying if it was important stuff I should’ve moved it myself. I didn’t realize it’s my fault for trusting a company to do their job with integrity. It’s not my responsibility to ensure that thieves aren’t working for the company. I never signed a contract which is required by their own policy. Customer signature blank because paperwork was never presented to me. On top of stealing they were 3 hours late and ruined the whole day setting us behind and I had family take the day off to help but it threw them off too since they showed up late and ****** said it’s because he wrote down the wrong date which seems to be a common occurrence. I basically did all the work myself, we put everything on the lawn for them and set it next to the truck and still it took over an hour to load my stuff. All they had to get from my apartment was the two couches and two tvs and an entertainment center. ****** made comments about stealing my TV and other things and I didn’t find it funny nor a joke especially because they did steal over $1000 in gaming equipment and console from me. Then **** and ****** drove 40-45 on the freeway and tried going south when I went west. I told them to follow me and they just wanted to meet me there.when unloading they continued to drag their feet and I had to pay for extra time when I didn’t even have that much stuff. I want a full refund and will be taking them to court. Just filled a police report. This company scammed me and then tried to even say in a recorded conversation that there was no proof they even came and moved my belongings. This is disgusting and absolutely unacceptable! ****** already advised he would issue a rebuttal so that’s why I’m taking them to court. Voice recording between us available

      Business Response

      Date: 12/12/2023

      Customer had hired our services before and was happy.   Customer called 2nd time and used our services.   Slight delay on our end and ended giving a 10% discount.    Move was performed in 2.75 hours.    Customer tipped workers $20 at the end of the move and next day box was discovered missing.    Customer called to see if we had seen a missing box.    Manager asked workers if they had any knowledge of box and explained to customer they had no knowledge of any boxes left in the truck.    Customer was unsatisfied with response.    The movers did not pack any boxes and had no knowledge of items inside packed boxes.   No items were left in the truck after movers were tipped.    We are awaiting evidence from customer in light of allegations from customer.    We don’t know anything about your missing box…sorry for your confusion ??

    Joe's Moving, LLC is BBB Accredited.

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