Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Gutter Installation

Sigala Seamless Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My gutter is falling (missing some screw). I contacted the owner ***** ****** multiple times and he says that he will come fix it and he does not. I have hired a legit registered business to fix this. I'm requesting a refund from Sigala Seamless Gutters.

    Business Response

    Date: 09/09/2025

    We provided gutter installation services for the customer in January 2025, and the work was completed at that time. During the months following the service, the customer reached out
    multiple times through calls only to inquire about estimates for additional services we could provide. At no point 
    during this period did the customer report any issues with the original gutter installation or indicate that a problem had occurred.
    It was only in August 2025—seven months after the service—that the customer contacted us via text message to report that a section of the gutter had come loose, allegedly due to a missing screw. Upon 
    receiving this inquiry, we responded promptly and expressed our understanding for the customers frustration over the issue not being fixed a day after contacting us, we offered our apologies and offered to inspect and repair the issue at no cost the following day. However, the customer declined this offer and  instead proceeded to hire another company to fix the problem.
    The customer then requested a $100 refund for the cost of the third-party repair. Given that:
    We were not notified of any issues until August, seven months after the installation.
    The customer did not allow us the opportunity to inspect or repair the issue ourselves.
    We believe that we were not given the chance to resolve the matter directly, and 
    therefore decline the request for a refund. We had explained the reasons for declining the request for a refund and explained our warranty policies with the customer.
    We remain committed to providing high-quality service and addressing any concerns in a timely 
    manner when given the opportunity. We regret that we were not allowed the chance to fix the 
    issue directly.
    Sincerely,
    ***** ******* Owner
    Sígala Seamless Gutters
    ************
    **********************

Sigala Seamless Gutters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.