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Business Profile

Carpet and Rug Cleaners

Albuquerque Thoroclean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3, 2025, two technicians from this company came to clean my carpets and tile grout. When they left and I walked into my kitchen, I noticed all the bottom parts of my appliances (refrigerator, stove, dish washer and washer and dryer) were splashed with something. It looked like water. I went to get a microfiber cloth with water and Dawn soap to clean it and it did not clean off. That is when I noticed it was acid or something. My hard wood floor strips also came on glued and were ruined from them cleaning. I immediately called the company, and the owner answered. He told me to not worry about it and he will send a tech out to clean it for me. He stated that happens sometimes and they can clean it off. I made a comment and said that if this happens, then his techs should put plastic on appliances to protect them from this. He said I was right and will keep this in mind. We set up an appointment for this tech to come clean my stuff. The tech came a week or so later and cleaned them. He was using a scrubber and some white filmy stuff to clean them. When I noticed he was using a scrubber, I right away said that it was going to scratch my stuff and he said, that is how they clean it. So I just let things be. After he was done, I noticed my appliances were lighter in the bottom than the top part. I told him I was not happy with that and he said he told his boss how they came out and that his boss said after 2 days it will all go back to it's original stainless steel color. I waited two days and it still looked the same. On top of this they were scratched so bad. I tried calling the company and could never get through. I left two different voicemails and texted the owner to the phone number he gave me originally to text him pictures of the damage. I texted him pictures of how my stuff looks after his tech cleaned them. I texted multiple times and he will not get back to me. I don't know how to fix this besides him getting me new appliances and washer and dryer.

Albuquerque Thoroclean is NOT a BBB Accredited Business.

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