Business ProfileforHugo's TV & Appliance Repair

I called about an estimate to repair a washing machine. It was on a Tuesday . Was told no one could come out til Thursday but just to make an appointment for the estimate would cost $120.00 before taxes. Within 10 minutes of making the reservation for the estimate time( a 4 hour window) I called and said I no longer needed their employee to come to the house. Asked for a refund on the credit card. Was informed that I would only receive $90.00 of my $120.00 and they would have to issue a check and send it by mail. I told them what name to put on the check and agreed. Upon receiving the check, I discovered they did not address it to the correct name. I attempted to cash the check ( thinking they foul all the company and verify with them) when the bank teller informed me, that the check would be returned, resulting in a fee. I decided to take the check back and call the company and explain the issue. It was a Saturday and the individual I spoke to, said someone will be in touch with you on Monday. As of Thursday October 20th, 2022. I had not received a call. I asked them, so what’s the deal, they informed me, I would have to send that check back ( by mail) before they would send me a new check ( by mail). I did not agree, as the whole “ check is in the mail” scenario is what got us to this point to begin with. They are only open til 6 PM and I cannot get over to their shop before that time. All I want is the $90.00 refund they promised me.