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Business Profile

Upholsterer

Infinity Custom Upholstery, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After meeting with the owner and coming up with a plan, amount and time frame, ($4000) to reupholster the complete inside of my vehicle plus dash, a deposit ($2000) was made, and vehicle was dropped off. After the first two weeks of no communication, I visited the shop to check on progress which I noticed my job had not been started. I gave the owner the benefit of the doubt since I to own my own business. and was promised work would be started, which it was, but after another two weeks, many calls and excuses, I decided to pick up my car, but again was meet with a promise to have it completed, so, I once again gave her another chance to finish. After a few more days, i was informed by the owner that she only needed 24 more hours to be 100% completed. This went on for two more days. On the 3rd day I decided to just pick up my vehicle not finished. I ended up giving her another $800 so there would be no trouble getting my vehicle back. Upon final inspection, I noticed that the carpet was pulling up and my dashboard was bubbling. The ****** on my seats do not match. I have asked for her insurance information a few times with no response. I would just like to file a claim with her insurance and get the work I paid for done correctly.

Infinity Custom Upholstery, LLC is NOT a BBB Accredited Business.

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