Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Repairs

Immaculate Auto Total Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5-27-2025 I took my 2004 Jeep Wrangler to Immaculate Auto for an oil change. I had an appointment for 3:00pm.
    1. When I dropped off my vehicle I informed the Tech that I jump started my vehicle, if there were any additional charges I was right next door at a beauty appointment (in the same building). I was to be informed of any additional charges. I was never informed of additional charges
    2. When I went to pick up my vehicle at 5:00pm, I was informed that the Tech had taken a late lunch and had to wait for my vehicle (it was already torn apart) - and I quote - "he's Hangry"
    3. The clerk informed me that my battery was dead and that they were replacing it. I put a stop to this as it was not authorized! I informed Immaculate that I would replace my own battery
    4. When my vehicle was finally finished (without the battery replacement) I received an invoice of $303.07. I explained and disputed that my bill should only be $148.07 for the oil change since that was all that was authorized. I was informed that "auto repair shops have different prices" and that I could not pick up/retrieve my vehicle unless I pay the bill.
    I was completely taken advantage of and ripped off!!!
    According to NM State Law - Title 12, Chapter 2, Part 6: "It is an unfair or deceptive trade practice for an automotive repair facility to fail to give an estimate of repairs that exceed $100.
    THE CHARGE FOR THE "CHECK BATTERY" WAS NOT AUTHORIZED NOR DID I REQUEST IT.
    THIS BUSINESS NEEDS TO REIMBURSE ME $155 FOR THE "CHECK BATTERY"

    Lastly, my trailer brake was not hooked back up to the battery correctly (the positive was on the negative and negative on the positive). This should have NEVER happened since Immaculate did not have authorization to work on the battery or disconnect/replace anything. A photograph is attached.

    It concerns me that this business takes advantage of people and treats women like we are ignorant and obviously has unqualified Technicians. They take advantage of people

Immaculate Auto Total Car Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.