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Business Profile

Carry Out Food

KFC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This evening, 2/15/2024, I stopped at the Kentucky Fried Chicken store in Las Vegas, New Mexico to order dinner. I ordered the 12 piece tenders meal with three sides.

    Those sides were supposed to be mashed potato\es with gravy, coleslaw, and sweet corn. I watched the server prepare one slaw and TWO mashed potato dishes. The employee tried to sluff off his screw up by not telling about the double mashed potatoes. I caught this error and when I asked about it, I was ignored and when I asked about it a second time the heavy-set man got rude and nasty with me!

    I am extremely angry with the rudeness of these two employees and I am angry that they would think they could put something like this over on me. They want $15.00 per hour when they can't even get a simple order right? I will find another place to eat.

    I caught them trying to put something over on me they went as far as to lie about the sweet corn.

    I demand something be done about these two employees and I will be contacting the Better Business Bureau and Pissed Consumer' websites to lodge a formal complaint!

    Business Response

    Date: 02/20/2024

    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #******* *** **** ***** ****** *** ***** ** ***** **********

    Owner Info

    ***** ******** **** ********* ***** ***** ********* ******* ** *****


    Business Response

    Date: 03/13/2024

    Hello My Name, is **** ******** 

    I'm writing to notify you that I have attempted to contact *** ***** regarding his visit to KFC location Las Vegas. I called via phone and sent an email to the email address provided. What are the next steps. My contact information, ************ and email ********************. Please advise on next steps. Thank you, 

    FYI... a Copy of email to *** ***** is attached. Thank you, 

KFC is NOT a BBB Accredited Business.

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